AHS American Home Shield

This is worst possible comany in recent time to deal with. Last three months have passed and AhS can not relive my air condition issue. If contact them they hang up on you. I have this policy since 1997 and now I am fired to cancel it. Service quality and customers service is detonating every day. Not worth it any more to run after them.

I'm not understanding why AHS has to reroute American calls to a foreign country. There is a language barrier and their scripted prompts are painfully annoying. Their foreign understanding of the problem is not the same as the American understanding, then they get an attitude with you. They always seem to get it wrong. I called to tell them that I did not want to auto renew my up coming policy. What she did was to delete my payment method when I had another payment due prior to my existing contract ending. This is ridiculous. There's no doubt that I will have issues when my current payment is due in a couple of days, since she deleted my credit card that was on file. AHS stop taking the cheap way out and hire the millions that are unemployed with our own country. Will NEVER use this company again!

This is a horrible company please use another. I have been with them since 2005 and pay monthly, but now it's time for a replacement they come up with some nonsense and deny the claim. It is a rip off they steal your money and don't fix anything. They do not send out reputable contractors. I will be canceling not worth it.

Called AHS because electric outlets not working. Took them 20 days to tell us they had no one in area to do the work and we could find are own electrician. Had work done and they refused to pay for it and refused to reimburse $75 service fee even though they never sent anyone out. Told them I wanted to cancel policy and they said they would refund $75 but only if I didn't cancel. Cancelled anyway they said I would get a little over half what it cost even though I only had it 3 months. I'm not holding my breath until I get it.

I placed a service call for a plumbing issue on June 9. On June 11 they charged me my $75 service fee. But the technician, the only one in my area willing to work with them, could not come out to my house until June 28. I can't go with a plumbing issue that long, and after multiple phone calls and request to have a supervisor call me, I ended up canceling my service request on June 20. July 8,18 days later, and I am still waiting for my $75 service fee to be refunded to me. I've called them four times for my refund. And I keep getting the same runaround, the prior rep didn't process it correctly. I filed a better business bureau claim, but now I am letting everyone else know to be aware of this company. I've been with them for five years, they started out excellent! But now that everything is outsourced, you can't get any help. None!

AHS is a scam. Help yourself by staying away from this company. I paid them for 2 years and when I called them for a service the technician came after 15 days and he said he can not perform the plumbing service as it needs another contractor to remove the wash basin and he need to cut open the wall. AHS charged me the service charge and said that it is not covered. Another time I called for a leak and the technician cut open the ceiling, I feel that it would have been so easy to figure out that the leak is from toilet up. I had to pay 500$ to fix my ceiling. Also they charge you for cancellation. So much money wasted and time to get hold of representative whom you can talk.

I had an AC unit that needed to be repaired. Their service provider couldn't come out for over a month. It's summer in Arizona, so that is not a viable option. They did send a technician to give us a quote. The part (evaporator coil) is fully covered; parts and labor. The service provider quoted an additional $5,700 for modifications to make the part fit! I have coverage for up to $1,000 in modifications, as I have the booster (Platinum Shield). I pay extra for this every month. Since their technician was 1. Going to take too long and 2. Too expensive, I called and got permission to hire my own contractor and submit for reimbursement after the repairs. Somehow, they are only offering $890 as the "amount of the check is based on the full value that we would've paid for the covered repair". This is mathematically impossible, since there is coverage of the entire part and labor PLUS $1,000 for modifications. After multiple calls, I am no closer to getting this resolved.

Waste of time and money! They partner with crooks and then expect you to pay the contractor 1865 bucks for a 474 repair to get things "up to code". The house was built 5 years ago and is fully up to code, which I had verified by a licensed HVAC tech. Waste of time and money!

I only have AHS because the warranty came with my newly purchased home. In the ten months having the warranty, I've had to setup six contractor visits to service my HVAC. With one exception, the contractors that came out had no clue what they were doing and pretty much just said "that will get you through to the next season" when they were done. Today, I had to schedule another contractor to come out (first time turning on A/C this spring and of course it didn't work). They can't come out to service the HVAC for a week, so I call AHS and have to wait an hour to get someone on the phone. I'm told there is only one contractor to service the area and "that's just the facts". So I'm forced to wait a week with no other option than hiring someone out of pocket. I will definitely not be throwing my money away renewing my account with this thieving company!

This company will tell one thing and do another! As a senior citizen they doubled billed me for a home warranty and since June I am still waiting for my money. This companies employees DO NOT care about their customers at all. DO NOT get involved with these people, and I really regret ever pursing a home warranty from them. DO NOT make the same mistake that I made. I have even sent over 50 emails to a customer service rep and she keeps saying it is being processed again, how many times does it take.

I contacted AHS April 26 for my dryer. Today June 17th still no dryer. Sears cannot get parts. It has been 21 days for them to get parts. 21 days up May 27 th and no response on getting my dryer fixed or an alternative. I have called 10 times talked to supervisors managers and still no resolution. AHE has had my $100.00 since April plus my monthly payments. Do not go with this company DO NOT use AHS.
How would you like to be without a dryer for 8 weeks! This could be you!

My washer broke and they agreed to replace it. I asked if I could purchase the matching dryer through their appliance discount program. First it was no discount. They took my money over the phone and gave me the name of the company who would receive and install. When I didn't hear from them I called them. They said they never receive or install. That was a week ago. I have spent 46 hours on hold in the past week and still they can't tell me where my washer and dryer are, or even if they were ordered. They won't call me back, but they have my 914.60$

Horrible company! NEVER purchase a home warranty from these people. They hire subpar contractors to come into your home and find ways to get AHS out of paying and/or fixing problems. Worst company I have ever dealt with and I have filed a formal complaint with my State Attorney Generals office. This company is a rip off and the process and procedures are set up to scam you out of money and them out of responsibility. Stay away from this company they have no concern for their paying customers.

I am so disappointed at AHS. I so far know 15 contracts that will cancel with AHS as I write this review. I am 10,000,000,000.00% sure I am NOT the only one that agrees with the poor, bad, frustrating AHS. They tell you they will follow up with you and they never do. A company shows its values when the customer service is right. Why am I paying for a service that I end up buying the new appliance?
From 2019, Family-had washer and dryer that needs to be repair and they waited 2 months. Nothing was fixed. At the end AHS did nothing and Family A ended up buying a new washer & dryer. Very disappointing!
From 2018 Family B- had dishwasher broken. AHS said they do not have the part and replace with a broken part. Family B end up buying a new dishwasher, because after 3 months, nothing was fixed.
The list can go on, AHS as of today has not improve their services. I can understand why people are starting to leave this company. I hope no more customers end up with this bad service.