AHS American Home Shield

I have an issue with a freestanding ice maker. Reported issue on 7/6/2021 and am still without ice on 11/27/21. They have issued it to numerous companies, many who replaced many parts, one at a time i might add, and it still did not work. Forget trying to call and get resolution. If they don't hang up on you they placate you with words about how they will call you back and set up yet another vendor, which they do not do so you have to call again. After about three of these you finally get a vendor to call and schedule you the next month. They try to make it hard so you will give up and go away.
DO NOT USE THIS COMPANY FOR HOME WARRENTY, YOU WILL BE DISAPPOINTED AND VERY FRUSTRATED.

The AC WAS NOT WORKING, AND THE CONTRACTOR SAYS IT IS HAS TO BE REPLACED, THEN THEY DON'T REPLACE AND ALSO ASK ME TO PAY FOR THE PARTS, BUT THE PLAN I PURCHASED IS COVER ALL PARTS, THEN THEY TELL ME THERE ARE MODIFICATIONS AND ASK ME TO CONTACT CONTRACTOR, AND CONTRACTOR DOES PROVIDE SUCH INFORMATION.

To the liars at American home shield. Get ready for jail time for fraud. All of you. From the owner, to CEO, to your pathetic "customer service" liars. You all belong in jail.

I had trouble with contractors and customer service, and finally was unable to cancel my contract. The contractors were not reputable and were sometimes rude. AHS also agreed to cover my split ductless AC but had no technicians to work on it. Contractors sometimes did not call back and other times canceled. The customer service deteriorated to the point that I had to pay a deductible on line before even filing a claim or talking to a person about an issue. When I tried to cancel, I was told that I would receive one free month for my trouble. Three months later, AHS suddenly deducted its monthly fee from my credit card. When I called about it, the representative said that I had agreed to continue the contract with 2 months free service! He refused to believe that I had not done so and said that no supervisor was available for me to speak with, adding that the original phone call I made requesting cancellation would need to be reviewed. Essentially AHS is calling me a liar. I spoke with VISA, which will dispute the charge if a supervisor doesn't call and cancel it and will cancel the card if any more charges appear. Don't deal with this company. It is awful!

They put the sheet rock back in the wall and left it looking like $#*!. Now I have to fix it I will never recommend Proven Professionals ever or American Home Shield.

In April of 2020, I put in a request for repair to my AC Unit. I paid a $100 Service Fee. A technician came out and told me that the AC had water damage and he doubted that AHS would pay for that. I asked what water damage and was told that the overflow pan was rusted from water condensation. I indicated to the technical that that's the way it should work; and the tech indicated that's correct but didn't think AHS would probably not cover the cost to fix it. He indicated that he would get to back to me. After a couple of weeks, I called AHS for status of the repair. I was told that it was approved and that it would cost me $1400 out of pocket. The AHS representative indicated that he would reach out to the tech to call me to explain further. It is now July, and I have never received any further communication from the tech or AHS. $100 down the drain and never even received a return call... AHS closed out the ticket with no further follow up. I was skeptical of Home Warranties programs and AHS has confirmed for me that skepticism. My recommendation save the monthly payments find reliable contractors and get your items repaired.

Simple- do your research before purchasing a home warranty company (as I did not and definitely should have). AHS has the worst ratings and reviews I have ever seen. I needed an A/C replacement and they are contracted with 'Standlee Heating and A/C'. They are an absolutely horrible company with the worst reviews and are not even accredited with the BBB. There are so. Many really awful reviews for Standlee Heating and A/C that AHS should have changed or adjusted the use of them to better help their customers. I am shocked that with the number of negative reviews there are out there, that AHS would still be contracting with them. That makes AHS look back and you can see this in all the negative reviews that AHS also has (likely for this very reason). Simply put- FIND ANOTHER COMPANY TO DO YOUR WARRANTY WITH!

AHS has charged my credit card 3 charges and no one in billing could explain why. Today they said it is bills the previous homeowner did not pay. Fraud!

Yes we had this for 20 years. At around $64/month, that's $15,000 they've charged us.

Maybe 4 years ago we had an AC unit replaced. It took a long time; the contractor reeked of marijuana, and the unit was installed crooked. It was the lowest quality unit available at the time. But, it's been working. I doubt the whole service was worth over $3000. We almost cancelled, but did not see anything noticeably better out there. Terrible customer service; impossible to reach an English-speaker person; all around poor experience.

Our current AHS disaster is our water heater. It has been 5 weeks without hot water. Customer service is with barely English speaking persons who have no idea what they are doing. The cut-rate contractor they assigned us sent out an uninformed "technician" who apparently did nothing. AHS claimed they would not pay for REMOVAL of the broken water heater. The plumbing company wanted $1350 in "not covered" expenses. AHS claimed they sent a unit to the contractor, then blamed the "supplier." Meanwhile the contractor was impossible to speak to as well. We finally fired them all.

I called a local plumber yesterday and he's installing my new Rheem ater heater RIGHT NOW. The cost will be $2200. He's nice and seems to know what he's doing.

Summary: AHS has taken $15,000 from me over 20 years, did one AC install (super cheap components) and now wants nearly $1500 above their "insurance" to install a cheap foreign water heater.

Folk you're way better off putting $65 aside every month and paying yourself. You'll save money, get better service, and avoid a massive headachel.

American home sheild owned by Front Door, has false advertising. Tv commercial gives a perception everything is covered. Anything regardless of how it stops working. I have had to pay several times over two years for my air handler malfunctioning. 8/8/22,8/12/22,9/29/22,11/18/22 and recently 8/7/23. Each time they said it's not the air handler in my attic. Made me replace an air conditioner that was less than 3 years old. I paid over $2,000. Now they say it was a high voltage surge not covered. They want $3,600 out of pocket for InAir Heating and air conditioning to fix. The
Wire is burned out after they came out so many times not replacing the unit. The unit has been the house at inception built in 2005. AHS and INAIR are working against me as the consumer. I have paid for the warranty over a year now. The recently increase the monthly payments to $90. AHS is a scam taking advantage of elderly & a veteran. The contractor tried to get me to report claim to my personal homeowners insurance so he wins regardless. Makes AHS happy with report to deny claim with appropriate words. Exclusion on policy. All legal but unethical and immoral. Go to youtube see AHS commercial very false and misleading to any consumer. FTC should look into this practices. BBB, Elderly abuse, Veteran Affairs Office in Georgia. They Suck monthly payments out of us. Then deny or restrict coverage extremely so you pay a lions share of the repair.

Military family in Michigan writing.

DO NOT BUY into American Home Shield (AHS).

Learn from our mistake. They replaced our oven
With a MUCH lesser version (replaced a Vikiing with a GE)... delivered it, but never removed the broken one to INSTALL the lesser version.

This started in JANUARY of this year. In July we sold our home and the (non working) Viking oven is still in the house with the GE still in our garage.

We've moved out. Now AHS wants to CHARGE us a fee to cancel our service.

STAY AWAY from AHS. They aren't worth the hassle!

This company is a truly a NIGHTMARE. I HAVE SOME APARTMENTS I GOT THERE HOME WARRANTY ON. ITS IS TERRIBLE. THERE VENDERS NEVER SHOW UP ON TIME AND WE HAD SUCH A HARD TIME GETTING THINGS FIXED. AS OF RIGHT NOW LAST 2 WEEKS I BEING TRY TO GET A VENDER TO COME FIX AC IN AN APARTMENT THAT HAS 106F WEATHER. THEY HAVE NOT BEEN ABLE TO PROVIDE A VENDER FOR US. MY TENANTS ARE ELDERLY AND HAVE HEART CONDITIONS.
THIS POOR SERVICE COST ME STRESS AND TIME. THEY TELL ME NOW I CAN FIND SOME ONE TO FIX BECAUSE THERE VENDERS DIDN'T SHOW UP LAST TWO TIMES AND NOT RELIABLE. ISSUE IS WITH ALL THERE CHEAP RATES AND CONDITIONS NO VENDOR WANTS TO WORK. I RECORDED THE PHONE CALLS FROM AHS AND SAID YOU CAN FIND YOUR OWN VENDERS. I WILL NOT MY SELF OR RECOMMEND ANYONE TO USE THEIR SERVICE. IT'S JUST ME. THEY HAVE NEVER PROVIDE ME WITH A SUPERVISOR, MANAGER, EMAIL ADDRESS. IT'S SO BAD.

Let me start by saying that I have had an AHS warranty for over 10 years - until now. This has been the absolute worst experience and I will never use, nor recommend, them again. I put in a service request for a new water heater on Sept. 11 - it is now Oct 5th and I JUST TODAY received the water heater (that's over 3 weeks with NO HOT WATER!). The good news is that it finally came today. The bad news is that the unit that was received was damaged pretty badly. After ANOTHER 45 phone call of being put on hold every 2-3 minutes by their customer service reps and hearing roosters crowing in the background (yes, roosters!), I had no answers and still no hot water. So I was left with no alternative but to have the damaged unit installed. The plumbers assured me it will not impact the functionality of the unit but since I am not a plumber, I have no idea if that is true or not. So I guess I wait to see if the unit works and if not, I'll have to call my new warranty company to get it fixed. Save yourself a lot of time and frustration and go somewhere else.

I have been an AHS customer for 19 years. In the past, problems with three appliances have been handled very well. On August 5th our one (only) refrigerator went out. The first two contractors that AHS sent out were unable or unwilling to repair our refrigerator. The third contractor diagnosed the problem and reported back to AHS. AHS parts notified me by email on August 24th that it would be 10 to 14 weeks to get the needed parts. Talking to an AHS agent and an AHS supervisor I was told that if parts were not available within 21 days, my refrigerator would be replaced. Getting transferred to either their purchasing or authorization department I was told that their agents did not have the authority to say my refrigerator would be replaced. My only options was to wait... 10 to 14 weeks... or accept $520 as a cash-in-lieu of the repair. The replacement cost of my refrigerator was approximately $2,300. On August 31st, after being without a working refrigerator for 26 days, I accepted the $520 cash-out and purchased a new refrigerator. On my 27th call to AHS today I cancelled my service contract and the company had the audacity to charge me a $66 administrative fee.

One very frustrating issue with AHS is their agents are trained to be polite, but don't seem to have the authority to actually solve any problems. My personal opinion is that AHS service is terrible.

When my AC broke, it took them a week to get a contractor out to my home, it took the 4 days to order a new compressor, and 7 days for the parts to arrive. When the parts arrived, the was no compressor. The only option I had was the pay out of pocket for the repair be because the contractor was able to get a compressor the next day. I paid $2770 because AHS didn't send the parts. I was called by AHS and offered $ 2580 for reimbursement, only they never sent a check. Two weeks later I called asking where is my check. Only to find out the reimbursement number was now $1900. No one could tell me why. I believe I'm being charged for the parts they never sent. I have called and called and talked to at least 50 representatives, many of which just put you on hold and hang up on you. Most of them don't speak English, in the end, I cashed the check for $1900 and canceled the policy. I paid $870 in premiums this year, $100 service call, and $2770 for the AC repair, I don't feel the $1900 is a fair compensation, given the policy reads that the AC is covered up to $3400. Then I cancelled the policy, and then they charged me another $6.85. So please don't give this company your money. You will be sorry. They are nothing but frauds.

I have been a customer of AHS for many years, have one time 6 houses under the warranty, so kind of a sizable customer. But nothing really matters, when you need the services. And the warrant do not cover the total cost. After many experiences, and always get shorted, I give up and canceled. Examples: heater break, AHS bring a company to fix, then you need to pay $900 on top of the warranty! A/C stop, AHS send a service company, need refill the R22, you pay $600-$1000, but they do not fix the leak, so next year you pay again! In the event that the A/c need to be replaced, AHS do everything to avoid the cost, so you end up with a $1800-$2500 out of pocket for AHS to replace or AHS offer you a cash out check of $385? When a system new cost 3800-4500. Really, I am writing that so you do not get fool by this company or any other home warranty! (They all the same) Scam you to pay for years, and when you need you will experience a horrible service. (not even talk about the hours on wait on the phone with AHS)… Just save money aside for home issues and avoid the frustrations! (I am a homeowner like you.)

There is no way that I would EVER recommend AHS to anyone. I had a water heater issue and it was like pulling teeth just to get answers. The worst part is that NO ONE speaks good English. The communication was poor. They were repetitive in there words which didn't help any and they had a hard time explaining the services. I made about 6-7 calls just to get a supervisor that speaks English and it never happened. They don't even have a legitimate corporate number. When I looked it up the number took me back to the original people I spoke with. What started out to be a complete overhaul of my water heater turned into them not covering it and me having to pay $2500 out of pocket to have a water heater replaced that was under manufacturer warranty. $2500 just to install it because of some secondary tank issue. This all happened from July 16th 2022 when it started until July 20 now whereas the plumbers have to get back with me for a date to come back. Just about a month ago they sent a contractor to fix my AC unit. Come to find out it was the capacitor which is $20 and they were going to charge me over $700. $495 of that was for said capacitor. I ordered the part on Amazon and replaced it myself using YouTube. Once my water heater is installed I will be looking to replace these clowns once and for all. BUYER BEWARE! DO NOT USE AMERICAN HOME SHIELD if you want great quality service and great customer service.

I signed up for American Home Shield back in October 2021 because all of my Viking appliances (Refrigerator, 6 Burner Stove, Dual Oven, and Microwave) are approaching 20 years old. I was betting something would go wrong. I am glad I did. I saw a leak under my refrigerator on Saturday, 7/23, my microwave stopped working, and 3 of the burner on the stove took about 10 seconds to ignite. I filed a claim for all of them on Saturday night. Got a call the first thing the next morning on 7/24, and the owner from Optimum Appliance said he would be in my area on 7/25 from 8-12.

The owner called me at 8:45 and said he was on the way. He got here at 9:30 and was able to complete everything in under 2 hours. He tested the components of the frig and said that the drip pan overflowed because of the excess mold and "stuff" on it, preventing the evaporating pan from evaporating the excess water. Whether that is totally true or not, we'll find out. He said he will come back if it didn't take care of the problem free of charge. He took care of the ignitor on the stove and microwave in less than 30 minutes. They all work like new now.

The gentleman was older, but seems to be very knowledgeable. He did outstanding work as far as I can see now. Looking back, I am glad that I had American Home Shield. He said, if I didn't have it, he would have charged easily over $800 for all the repairs, including parts and labor and tax. Instead, I paid about $83 for the service charge fee and tax.

Hopefully, I won't need to use the insurance again, but I am happy that I have it if I do.