AgodaReviews 4,445

The site charges you a different rate to what they are implying is a special. A nightmare to contact and cancel is automatically 8%

Terrible third party booking agency, very tricky, we will never use them again. Their listing price is low, but there are hidden fees you don't realize until you are booked. Customer service is a joke, if you try to cancel your booking, they will play run-around with you and you will NOT be able to get any refund. We learned our lesson, it is much cheaper to book directly with hotel than going through Agoda, plus saving lots of aggravation!

Cancelled the booking within the free cancellation time, they charged me and informed me that the reservation was cancelled without any charges.

I booked 1 room for 2 night at The Base Central Pattaya Thailand from 09 September to 11 I received my booking confirmation email
Paid to Agoda but when arriving at the property no 1 know about my booking and not keys available no phone was available to contact the property only the email address
I send email notifications but no one replay
I send email notifications to Agoda but no one replay at the end I have to find a different accommodation and pay again
I want my money back
At the moment no one contacted me
Hope Agoda fix this issue and repaid my money back

We 3 persons from Bengaluru booked 2 rooms for me and my wife and my friend at hotel ranjitha palace,raichur on sept 7th 2023,these rooms were confirmed and amount duly debited from our credit card.After driving around for 500 kms and reaching late by 11.30 p.m at the hotel we were told by hotel reception that there are no reservations in our name.called agoda customer care,the call went to Malaysia and customer care were totally clueless to solve the problem,we were left to fend the problem ourselves with no rooms available in any other hotel of in such asmall town.God forbid anyone undergoing same stress with family and children and after all that Agoda has audacity to say refund will happen after one month.m.s.balaji, Bengaluru

On June 22,2023, I saw the Hong Kong millennium new world hotel is HKD840/night on Agoda's website,so I booked the June 23,1 night.When the next day before noon to check in, I opened the mailbox to find Agoda confirmed letter display is USD840 / night, I was very surprised and shockd,I am immediately refused to check in, complaint to the hotel Front Office Manager, he suggested me to communicate with Agoda, Agoda customer service did not immediately give me any solutions, they said that they need to communicate with the hotel and suppliers, the fastest need 24-48 hours to give my response and solution.The hotel front office manager told me if I checked it in that day,this room is HK$3999,but I declined,because it's not my booking price,I feel cheated,so we left the hoter about 3 PM,There was no check-in and signature any paper. After then my credited card has been charged $840 instead HK$840.I feel so sad and I was cheated. Agoda refused to return the $840 to me until now.

Should be able to give zero stars! I have never come across such a lying and inept travel company in all my life.
If you do ever get a reply from their god awful message service it's just "we'll be in touch soon"
They even lied stating the property hadn't replied to them and had also refused a refund. Both were proven to be untrue by the property themselves.
They are not in the Uk and seem to be in China.
No way on earth I would use them again and would urge anyone else to go elsewhere.

I used the Price Freeze feature. I paid a deposit for a room that I would have to finish paying for in 13 days. The benefit is, if the price falls, I get the lower price. If the room price goes up, I pay the frozen price. Two things: Agoda doesn't guarantee the room will be available during the frozen period (I read that today, too late), and Agoda lies! Agoda says there are no more rooms at the hotel I booked. Yes there are, but they now cost $190 more for the three nights I thought I booked. Agoda sucks. So much for a price freeze and so much for integrity.

HORRIBLE experience with this website. Flight was canceled, so was unable to use my hotel. Refused to refund me or change the dates. Flight was canceled out of my control and they refuse to help me! I am now out over $400. I am SO mad! I hate their website and customer service is super unhelpful. Will only book hotels through official hotel websites from now on.

Agoda found an excuse because they couldn't withdraw money from my credit card, the bank confirmed that the card is fine
One week beforme my holiday they canceled my reservation which were created the 26th January 2023

Never more, dont use this company for booking, take care!

I booked a hotel stay. Stated it was fully refundable and no cancelation fee up to 24 hours before stay. I canceled 2 weeks before stay and they have not honored the cancelation nor refunded me despite numerous communication. I would never use this site again and with should you!

Very bad experience with booking this web I sleep in recaption over night
They're not updated properly number

Stay Away. No customer service no support. They will open a case and no one will call nor it will be fixed

Booked a hotel for my honeymoon in the Philippines and agoda canceled my hotel and then said I did it, won't refund me or just give me my original room that I booked, they accused the hotel and me for canceling it, my bank contacted agoda on a 3 way call and agoda never sent the hotel any money, so agoda is keeping all of the money, great honeymoon gift getting ripped of by Indians in a telemarketer room, zero stars