Agoda Reviews Summary
Agoda has a rating of 2.3 stars from 4,434 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 24th among Hotels sites.
It is INDEED A SCAM COMPANY.
They duplicated my 2 bookings into 4 bookings, deducted money twice and are now not even accepting the responsibility of it.
They are putting the onus of cancellation on hotel which is not fair.
If hotels refuse to cancel, they will simply STEAL my money.
They are scammers, If you are incorrectly charged from the hotel, they will blame you and charge you. Agoda and the hotels are abetting and complicit. Never trust them.
The payment system is a scammer and it does not need any confirmation or verification n to deducted your $ and worse they don't allow any refund
As a hotel owner, Agoda is the worst OTA on the market!
They charge higher commission than any other agent, but they undercut the other online agents and even pay up with their own money.
For example: When I sell my rooms for 800 THB/night on every online platform the same, Agoda will through in some "vouchers" and only charge 513 THB/night. This is 150 THB/night less then what we even get paid from Agoda, so they are literally paying from their own pocket in order to steel customers from Booking.com or Expedia. Dirty Game, Agoda!
When asked about it, they don't care and so we do not sell rooms on Agoda any longer.
I would NOT recommend Agoda to anyone as they play dirty and their platform is one big cheat.
Agoda is a scammer! I hate agoda. Everyone do not use agoda! They misinformed the hotel that I have completed my payment, the hotel charged me with the rooms.
All my hotel bookings are done here. Very convenient and competitive prices. The reviews are great and gives a good hint before proceeding with the reservation. Thank you AGODA Team!
I have been trying to get the difference in cost cost for a room I booked and they have found every made up reason to not honor their best price guarantee. Just a slimy, unethical company. I would never book with them again even if the prices are higher else where. It's just nit worth it. Furthermore they told me my booking has free breakfast but when we contacted the company they said it didn't. They SUCK!
No reservation booked then got a totally different room ( way less $$) called to let them know I was checking out early said they couldn't contact hotel 3× then I get a customer service rep who is yelling at me. WOW
Tried Agoda.com for the first time, booked hotel, received confirmed booking email, they placed a hold on my credit card for the amount; only to arrive to the hotel and told we didn't have a reservation and they have been fully booked for days before we made the booking. Contacted customer service - four calls and over an hour to be referred to another hotel that was also fully booked! Ruined our holiday!
I booked a room in Pattaya A-One Star hotel. When I booked, I read "Breakfast included", I have the screen capture. When I arrived hotel, they receptionist informed me that Agoda written to them that no breakfast. I have written to Customer Support many times, but they did not pay attention to my complain. I believe Agoda is cheating customers in man ways,
I booked a single room with shower and large bed in Quentin Golden Bear hotel in Amsterdam via Agoda for three nights (price: 370 euro). The room that was given to me by hotel (Room 11) was not the one I paid. It was a terrible narrow room with share facilities (common shower), like a prison cell. Hotel said to me that Agoda sold to me a room that was not available. The room that I stayed was cheaper than the one I paid (296 euro). Agoda doesn't send me the difference (74 euro). Instead it suggested a compensation of 36 euro for my next booking at Agoda! After this experience I wonder why they think that I will use Agoda again in my next trip.
After navigating through the Agoda site I realized that the dates I had put in were constantly changing every time the page updated or changed. I booked three different hotel rooms for the same night but the first one was one day off because it had changed and I did not catch it. I was more careful with the subsequent bookings, however, when I reached out to Agoda to change the date by one day they told me the booking was non refundable. I said I was not looking for a refund but to change the date... to which customer service informed me that there are no amendments or changes. I have to wonder if the website changes the dates constantly just to have these non refundable bookings get fouled up? It was my first time using Agoda and I won't be using them again... all the reviews that suggest Agoda is not reputable and they have questionable customer service practices are TRUE. Buyers beware... USE WITH CAUTION!
I do not reccommend booking through AGODA, they stole my money and wont give me credit... this is unfair and unprofessional and now they wont give me credit... i should have my room at the very least rather than them cancelling my room and not giving me back my money
This site wasn't truthful and transparent enough to bill us the real charges despite us declaring the ages of our children. In their site, children are aged 17 and below. We were horrified to know upon check in that the resorts policy on children are age 13 and below. We could no longer back out as the time to cancel has already lapsed and we have to pay extra to cover it. NOT RECOMMENDING THIS SITE!-Cesar
Forced to pay for the same vacation twice. They keep promising a refund but don't deliver. If I could locate them I would personally deliver $#*! whoopings until someone could stop me. Make female idc you rob me your all deserving of it every single one of you.
I booked a room on a road trip since we needed somewhere to stay half way. About 2 hours from the hotel we booked, we had car trouble. We called the hotel and they said since the booking was done through Agoda to call them for refund. I contacted Agoda today and they say the hotel won't wave the fees, even though they said they weren't at full capacity and it wouldn't be a problem. Seems like a game of finger pointing and no one owning up to their part of a "reputable" company. I will never use them again.
A few moments ago, I completely fouled up my reservation on a non-refundable room. Agoda Customer Service phoned the hotel and personally corrected my mistake. This was not the first time. They have also arranged for refunds three months after I did not show up for a reservation. While YMMV. Mine has been nothing short of first class.
We recently booked online thinking that we were booking with the hotel directly. Online, we see there is a pool. Rooms looked spacious and nice. We were suppose to have a Queen size bed. Well, we checked in. There was an issue. They said we had been booked for something else. There was no pool so my daughter was disappointed. Get to the room and it was teeny tiny. Had an claustrophobic attack. They should be very forthcoming. When rooms are this small, they should note it down. I was extremely disappointed with agoda. Not impressed.
Hi guys. Please help me report this scammer third party website. Follow these steps and be detailed with your cases so we can put this scammers down.
https://www.wikihow.com/Report-a-Fraud-Website
About the business
Guaranteed lowest price on hotels, resorts, hostels, homes & more, worldwide. Free cancelation on most rooms! Over 15,000,000 reviews to help you find the perfect place.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members