AgodaReviews 4,434

Booked 2 bookings with agoda that didnt have the immediate payment option, thought that it would be fine since the amount charged should remain the same right? WRONG.

Ended up being overcharged for both bookings not once, but TWICE - since the first time it happened, i had to receive a call from some guy in hungary(which is suspicious enough by itself pls) and ask for an immediate refund because they just keep pushing their responsibilities around one another

He told me to make payment first, so i did, and he also assured me that all charges would be final without any further changes, apparently their system screwed up and he was 'kind enough to help me process a refund' lol wtf

So the payment was a pending charge, but when i checked in again a few days later it turns out that they decided to hike the amount AGAIN (maybe because they think people are just that stupid not to check their bank account balances?)

Anyways please just avoid this site entirely, theres so much hidden charges that its a living joke to even exist in the first place

Second lady that i talked to didnt care enough to let me speak because she was so concerned with getting her words out, that she just told me to wait in call for another 5 to 7 minutes because she had to 'check an email i sent out to them' like? Who takes that long in the first place unless they're tryna hide away from their responsibilities?

You notice when i search the same hotel once too many time, and your price go sky high, explain to me why the price difference when I use another device to search

My friends and I stayed at a hotel via Agoda for a couple of weeks and we all gave it a one star - Agoda has not published the review and just hides most of their negative reviews. They should be honest with all their members. It's recommended that you do your own review on the hotels and not rely on Agoda's reviews/ratings.

On 2 March I made a booking through Agoda for one night in a SHA+ hotel in Thailand under the "Test & Go" programme. Somehow, and I did not notice, the system defaulted to 14 nights. The last page before confirmation showed a price that seemed high but ok for the one nigh under the programme. The next page showed I have booked for 14 nights and I could not correct, The booking was made. I called the hotel and Agoda, both were very helpful and cancelled the booking. Agoda promised a full refund and this was shown in my account. Now 47 days, and several promises from Agoda, later no refund. They have stopped answering my queries on this one. I am over $2,000 (Aussie) down on this very bad experience. Does anyone know how to get Agoda to keep its promises made in emails?
If Agoda is at all interested the booking ID is *******

Update: The refund was made straight after i posted this review. Job done

I have booked a room in kodaikanal with agoda,, they have charged me Rs 6000 per day. With breakfast included. After checking in I came to know that my next room ( we have same size room) have payed directly to the property only Rs 2900 breakfast included. I have booked lot of room from booking. Com never had any issues. This is the first time I had booked through agoda. And I had worst experience with agoda. This is my booking id *******

Agoda didn't finalize my reservation, even after I called them to confirm it.
I arrived at my hotel to find that they had no record of it. So I had to make other arrangements - not the way to start a vacation.

Allows scammers on platform. We have been scammed out of a 2 apartments rental in budapest, and were left with 4 kids waiting for the owner to show up. He never did and after 2 hours called back at us yelling that we will get a refund. We ended up booking another rental at double the price somewhere else. After that we received an email from agoda, with the owner claiming that we never showed up. Our Bolt records showed us arriving there, and our agoda chats and viber logs showed that he never responded to our calls. Instead of getting a full refund and an apology from agoda, we got a late cancellation refund! The owner is still on the platform scamming people, with what looks like no actual properties, and reviews from 8 years ago!

Traveled in die last 3 years in south east Asia and very often happened that all the places thats is showing are don't existing anymore. It seems that Agoda isnt doing regular checks. And so its a waste of time. Or you have trouble like me if you book and arrive on a place that is not there anymore or closed for good. Big Company sad reliability. I used to like that page but now its on the bottom of my list.

I had to cancel a hotel booking because of Covid and Agoda refuse to refund, really unprofessional given the circumstances.

Booked two nights at a hotel that was rated 8.3 with Agoda that should have been rated 3.3 when contacting customer service they made every excuse to brush me off do not use this site if possible you will be disappointed as I was and many other people the respects and customer care for their clientele is disgusting the room has a missing sliding door to the balcony got mosquitoes and bugs came and went as they wished through the gap of the missing sliding door to the balcony and the laminated flooring was damaged and loose and food into pieces that was very dangerous to trip over

Booked room and confirmed, arrived at 2 am, in Florida and the hotel had no reservation for me, no available rooms i was wondering the streets looking for a place to stay. Adoga was suppose to refund my money over $200 on feb 26, over a month ago and still no refund and the costumer service people are horrible, just keep repeating themselves and you can talk to a supervisor. NEVER AGAIN WILL I BOOK THROUGH THIS SITE, next step is the b. B. b. And see how this company likes that

There's no way to contact this company, they list phone numbers for many countries none work. They advertised a hotel with airport shuttle service when I called the hotel they couldn't find the reservation and did not have a shuttle service. When I try to contact agoda via email they said "48 hrs", I expect I will never hear from them. My only option is to dispute the charge on my credit card

SUCKS they go through a third party that they cannot even get in touch with if you have an issue, Agoda claims they will have to get in-touch with their third party to cancel or change a reservation, when I made the reservation it was today special after I paid the date was for a Sunday not the same day which was Saturday not going to work for me need them to put for today special they offered. I called them and told them what happened if they could fix it and guess what! NOPE thEY don't give a $#*! they got your money, they say THEIR THRID PARTY will not answer their phone or emails sounds like a scam when you look up Agoda third party it is Chinese writing great Owner not here lol good luck with that. I had to call my bank to fight the charges, will not use a third party company to make a reservation when its not much more to just call the hotel that you are going to stay at and pay them directly.

Used this service to book a hotel in Florida- somehow they didn't get my reservation even though they took the $ out of my account. Took an hour to get it straightened out, was promised a call back, never received it. When I got home the hotel had charged me again, currently trying to get my $500 back. Too much effort to work with this company.

I was directed to Agoda through Trivago. We arrived in Vegas to find out that Agoda had not communicated my booking correctly. A little research would have shown me this is common with Agoda so my mistake on that. Instead of 4 rooms they booked 1. The hotel was not able to give us the additional rooms as they were sold out. The booking was paid in advance and Agoda had me going in circles on the phone for hours trying to resolve the issue. Four times they assured me they'd find another hotel to accommodate us and never got back to me while my group had nowhere to sleep for the night. We were forced to book another hotel ourselves and pay again. Five days later they are still fighting me over a refund. Agoda is trying to blame the hotel while the hotel is blaming Agoda. Meanwhile, my trip was ruined, I had to pay for another hotel, and I'm still fighting for a refund. I feel like I was scammed and advise everyone to stay far away from Agoda.

We made a booking. Two nights in Melbourne, received booking confirmation, got charged. Upon arriving, we found our booking was non-existent and spent a long time trying to get in touch with Agoda to see what was happening. Were finally advised that Agoda would get us alternative accommodation within the hour. Over an hour later got an email with two hotel options to chose from. Immediately replied and asked for confirmation. Whilst waiting on this, made our way to the second hotel to find that they were fully booked for the night and had never been contacted by Agoda. It was 8 pm at this point. We barely managed to find a hotel that could accommodate us for the night at this hour, at an exorbitant last-minute booking fee. We never heard from Agoda that night again.
Missed out on an important event and will likely never see the refund judging by their reputation which we were obviously not aware of. Agoda is based in Singapore. They could scam you too.

Wow. DO NOT BOOK A HOTEL ON Agoda! Totally fraudulent. I reserved a hotel room for 3 days several days ahead of time. I paid an extra $20 to make sure I could cancel it for free (why I have to do that Im so sure). The reservation said very clearly: "FREE CANCELLATION". The day after I booked I tried to cancel and they expect $125 ($150?) cancellation fee! The Agoda lady tries to pin the blame on the Hotel which she says has a 7 day cancellation policy. If thats the case why did it say so clearly on the Agoda web site as I was booking: "FREE CANCELLATION". Now, Im sitting on the phone w/ the Agoda lady who is pulling my teethe in order to refund the $125! There's much more to their bait and switch tactics to describe but I think Ive said enough. After all this she has the nerve to ask: "Would you like your refund as a credit on our website?" Im like No! Give me my money back! She says it'll take 30 days. Im not so sure Ill see this money again. DONT BOOK WITH THESE CLOWNS!