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Agoda has a rating of 2.3 stars from 4,436 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 27th among Hotels sites.
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I spent a long time looking through all the hotels that there where & found a gem :). Very easy to book. Will be back
I really love agoda. I can save my details, get points and leave reviews in an easy and timely manner. Great all around!
I have check a few website and agoda is still the best to book hotels.
For me, this is the best web site to book hotels in south east Asia.
Agoda has always been great and responsive when traveling to foreign countries and hotels on their list are wonderful but one must do home work about your hotel requirements and comforts that you wish for yourself. Take care at all times.
Aamir Bilal Sheikh
Pakistan
I have used many booking sites for hotel reservations but I still feel the best excellent online hotel bookings site is only agoda.com
If your travelling to Thailand this is the best way to book a hotel I booked for a week liked the hotel that much got back online and booked again I was that impressed I booked another room in the same hotel
Love this site always have great deals no hidden or unauthorized charges like many other sites bookings are always correct and simple to cancel or change my booking! One dislike 24/7 support is mainly just a voicemail service
Have been struggling to find hotels in Paris - there are thousands but many seem, ordinary. The search process has been slow and frustrating, but got onto old mate Agoda's site, and through the clear map found what we want, where we want it, and grabbed it at sensational price. Happy little travelers Agoda!
Fast, easy, reliable, and best price available. Points redemption is also excellent.
The site always has the most accurate reviews and details about each room with plenty of pics.
I love using agoda for my travel bookings.
This site is HORRIBLE. They cancelled our reservation without notice. We spoke to a rep before completing our reservation and he told us everything was fine, no other info was needed and the charge was posted on our card. Then 2 days before our trip we get an email saying our reservation had been cancelled. We called the wedsite, and there was nothing they could do for us.
I've been using Agoda for years and it's one of the greatest websites for booking hotels all around the world. They always have the cheapest rates available in comparison to other sites I've used before.
Agoda has a very bright and clearly presented site. It is very simple and easy to use and offers a varied choice of hotels for all individuals with different tastes and interests. They have negotiated good rates with suppliers which is a great bonus to users.
Ireland
Ecxellent service, safe and clean. Value for money. Never had a problem during my stay. I will recommend this hotel to everyone.
Reliable and efficient service where by every weekend have hotels for weekend stay.& fast booking.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.