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Agoda has a rating of 2.3 stars from 4,436 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 27th among Hotels sites.
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Have generally found better prices here in the 5 years that I've been using the site.
Hotels booked so far have been thoroughly evaluated and have lived up to expectations.
Always easy and convinience to book hotel room by Agoda, I just booked 1 room for my son who will transit in Honolulu - Hawaii next week.
Search few major websites and Agoda still provides best deal of all... next time will not waste my time on other website.
Very good comparison and informative, linked to trip adviser. Highly recommended
I am a customer since a couple of years. It is just easy to book the hotel. Never had to worry as every hotel knew agoda.
Easy to Follow... Gd Selection... Helpful Advice... Gd Pricing:-D
I definitely find the site very user friendly and with the points accumulated for future redemption, it certainly makes me a repeat customer for future visits and bookings via Agoda.
Grand Waterfront Hotel is the new hotel in Phnom Penh. The room very clean and beautiful decoration. The swimming pool offering the best view in Phnom Penh and River's view. I would like to recommence this hotel to all traveler.
The website of the hotel that I was trying to book wasn't working so I came here & I'm really glad that I did. It was easy to use, thorough & I very quickly got the best price that I could for what I wanted! Really pleased! I never write reviews but I would recommend this site!
Great options at much cheaper prices than any other booking website.
This is about the 7th or 8th time using Agoda.com to make hotel bookings and i always find the site easy to manage, check fine details and check out reviews. Easy to book and pay. Perfect. Never had to complain about an issue or glitch. Will continue to use them in the future. RK. UK
This very amazing hotel booking, Have reedem point. Have add point each review. Wooww!
Every where, everythime, fast, I very like use agoda.
A huge selection of hotels in China (and elsewhere). And using this site you can book with a credit card at hotels that might not accept a credit card. You can get beyond the major chains and stay at pleasant, clean hotels that are much more authentic.
User friendly, cheaper compared to other online booking service.
Agoda is user friendly and many information of hotel to compare and select. Promotion price and discount.
It amazes me that some guests write reviews that are false and Agoda does not lets us reply... Can you change that please?. Or not let guests write a review with Agoda, and use Tripadvisor instead so we can reply fairly... thanks
I've used Agoda for many years for both business and pleasure. It is my go to platform for finding great value.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.