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Agoda has a rating of 2.3 stars from 4,436 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 27th among Hotels sites.
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Very pleasant with agoda online service. Is easy to book. Thanks
I have always been very satisfied with your service and I find it very important
That I can book with a firm I can trust. Regards Torben
I love the Agoda site. It is easy to use and thank you for allowing me to use PayPal for payment.
I use agoda as my standard hotel booking app, whether for holiday or business trips. I don't see why anybody would use anything else
Easy to book, easy to pay and a very good selection of hotels and special offers.
I love using this website because is user friendly and they have a good Customer Service. Thanks Agoda
It was a pleasant surprise that I was able to redeem US$50 from the charges. It is indeed rewarding.
Site is easy to navigate and to sort through results. Good prices and can hold rooms with no cancellation fees. I have a wedding next year and know that guests will be coming from interstate and from the UK although I don't know exact numbers so to be able to hold accommodation with the option to cancel works brilliantly for me!
Easy to use, more hotels to choose from, free cancellation in case you change your mind and the best part it has a pay later option :) thanks and more power to agoda!
Agoda is a very easy-to-use site. Customer support is very good!
Just minutes of booking a hotel that I've received the email confirmation
I check among the hotel booking sites, Agoda give me the smart way to book my hotel choice. I dont need to pay now as my trip will be a month ahead. Thanks Agoda
The booking went very well and I was satisfied with the extremely economical price for a 2 bedroom suite in Phuket. Agoda is my booking site of choice because of the room details, helpful customer reviews and efficient online service.
I advice to use Agoda very much since it provide convenient services and best rates in comparison with other resources
Thanks Agoda
I have been booking through Agoda for years now and have never had a problem. The Chat guys are very helpful and always ready to assist with any problem. Questions and queries are answered without any undue delay. Thank you Agoda for making my hotel booking easy :)
Very easy, very fast, one of the last apartments in this region at that time - hope, the rooms and the surroundings and the billing will be as good as it seems today...
I always get the best deals with Agoda. Wonderful customer service when needed. Thanks Again!
So easy to use, and to compare offers. I loved it. Can pay by paypal-great. Not only that but when I cross checked with my usual site-agoda was cheaper for my chosen hotel.
More information on how to get from the airport to hotels would be useful.
Agoda website is extremely user friendly n above all always gives the best rates
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.