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Agoda has a rating of 2.3 stars from 4,436 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 27th among Hotels sites.
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Fast, easy and good prices. Lots of choices. Best site if yo'ure looking to book in Asia.
Always been a great service. Always seem to end up back with Agoda after looking at all the other Web sites...
This is a very quick and uncomplicated site for making accommodation reservations.
Simple and easy to use. Provided a range of room and floor options other sites didn't provide or display. A range of room types and additional features provided eg brekkie
I'm glad to book all my travel plan vid agoda website as I use to do this since 2010 and since then all my booking went smoothly and never had a single issue so thanks a lot and would like to recommend it to everyone it's easy safe and fast
Quick and user friendly site. Excellent platform -could imagine live body responding!
It's always been Agoda that I relied when it comes to hotel bookings. No hidden cost, and no hassle. Convenient!
Easy booking and prices are great with book now pay later option
I have used other online hotel sites in the past and found that Agoda has all the info you require when looking for rooms anywhere also find it easier to use with less B. S.
Have try to use this tool to book hotel for few time. They provide a good rate ans review on the hotel. Easy to use.
Agoda makes it so easy to find the right accommodations for you. I love all the pictures to show exactly the lodging to expect and the concise listings of the rooms - non smoking, twin beds etc... Thanks Agoda for making it so easy and affordable to travel!
Really a fantastic experience with Agoda for best deals and very fast response
Use Agoda every time, in Australia and overseas never had a problem
Simple and easy to use reasonable and competative prices
Use all the time when I need to book hotels especially abroad
The good think when we check the hotel and get booking from Agoda. We have contract with some hotel Owner in BKK but the price that Agoda offer usually cheaper and easy to get it online. Thanks Agoda I love you so much
Easy way to book. Reviews are helpful and helps decide the hotel.
Booking on line with Agoda is very easy and reassuring. Once you have made your on line booking you receive a confirmatory e mail within minutes which gives you a warm feeling that you are dealing with a firm that knows its customers and its business.
User friendly interface with great deals. All the required information is available on the same page which make decision making process really simple.
Agoda is a very helpful and fast and easy way to book hotels at your destination. After using Agoda, I doubt if I ever use another sight to book another hotel. Not only are they the cheapest sight but they also don't charge your card when making the reservation.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.