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Agoda has a rating of 2.3 stars from 4,436 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 27th among Hotels sites.
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I have used Agoda overseas and have found that I am very happy with the service as soon as you book you receive an email to confirm you booking and the fact they are connected to Virgin airlines I also get Velocity points for the booking. The Hotels in Italy, Turkey and Berlin were fantastic so I will always book with Agoda from now on.
Its our wedding anniversary wanted to book something nice and quick. How convenient and easy was this.
Cheers Brady
This site is very user friendly and fast! Gets me what I want when I want it!
I have been using Agoda for many years now. I find this is 1 of the cheapest and most reliable sites.
Have booked several stays through Agoda and they always have great rates and an extensive list of options for staying in places.
Easy to use, good rates and excellent site layout. Heaps of information and good maps
The insider Deals means great savings.
Easy with the app, no need to print vouchers anymore!
I was looking for a last minute booking at hotel and found that agoda still has it.
Not only so, it has further discount if I book using certain card.
Great deal and good value.
Thus far, the best price I can find. Five stars rating!
I like to book with agoda, because the room rate charges directly to my credit card. No need to worry to pay when I go to check in.
I would suggest AGODA instead of Booking.com, AGODA has better deals fast process and peace of mind.
Agoda saved me AED 100 per room on my booking compared to booking.com
The search brought up exactly what I was looking for and the choice made easy by Agoda special deal.
It was so easy to use and with only a couple of clicks, the booking was made and paid for.
Good selection of hotels with good discounts. Maps included. Lots of customer reviews on hotels.
Website offers detailed information with customer reviews. Booking is so simple. Highly recommend Agoda
I love to book all my accommodation via Agoda because it is really convenience with hassle free. Everything is just within a click and the confirmation is just instant!
I just arrived in Ubud, Bali Indonesia and was so pleased to see this beautiful villa that I booked at a fraction of the price on AGODA.COM
I will be returning to agoda.com as my resource for my stays from here on out. I am really pleased with how easy the on-line booking process is. Only one grumble - it was listed as a villa with a bathtub (which I specifically keyword searched… reaaaalllly wanted to soak in a tub - NOW!) and unfortunately I only had the option for a shower. I am not sure if this is agoda's misstep or the resort's. But this is my one complaint thus far.
Easy access to hotels. Easy to book and pay. Easy... easy... easy
Easy looking website, easy to book, use it for years, never any problem, even made a mistake myself, they helped me out in the middle of the night, good service!
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.