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Agoda has a rating of 2.3 stars from 4,436 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 27th among Hotels sites.
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Excellent customer service given when I made a mistake with my booking.
We have found the lowest prices for our various locations using the Agoda site.
I have used agoda for the last 4 years, every thing I have booked has been exactly right really happy with this service
This system of Agoda that i like it most. Thank you hope to see more available 4 or 5 star hotels in you book now pay later. God bless
Been a loyal user since 2011, I almost always use Agoda to book hotels all over the world. Never had a problem with it and I think I could get the best price from it... And I'm so glad that finally I could redeem my points achieved to book valued hotel with such a cheap price after discounted by the rewards I achieved!
Thank you Agoda!
I have tried so many times booking hotels for different countries of my destination thru agoda. They are very reliable site and im i feel very secured. Information and details of hotels are complete and clear just i wanted to know. Totally good and convenient for me.
Agoda has never failed me. All the hotels that I have booked through Agoda I am happy to say that I am very satisfied. Moreover rewards points are given. In exchange we can redeem these points to lessen our hotel room rates. Hence we get o pay less
I have been using agoda for many years. I am very concerned about secure transaction processing and have not had any problems, ever, with agoda. I have been able to book at short notice and can find a hotel for my regular business travel easily. I really appreciate Being able to book accommodation for my family even when Im not travelling with them. I also enjoy using Agoda points for my holiday bookings.
AGODA has the best options with the most competitive pricing. And more importantly Its very reliable. When my hubby and MIL were stranded in Mecca with the travel agent causing confusion over their hotel booking, I instantly booked through AGODA from india and they got a room at the Hilton. Awesome!
I loved that I could use paypal as payment. Makes the the whole experience seamless and simple!
Agoda is a friendly website and cost of the rooms in a hotel is very competitive with a worthy facilities. Pl. Keep and continue the same.
Best Wishes,
S Loganathan, India
It's a very nice and clean hotel. I have been there before I went to the USA.
I was confused which hotel to book in reasonable and affordable rate in Kolhapur city. Through
Net i easily got access to book a room that too within my reach for 1 day. I m happy
To add that even confirmation was quick. As regards to hospitality, let me stay first
Experience the service then shall be in a position to recommend.
I have lot of travel due to my profession of sales & marketing. I traveled a lot and booked always (in abroad only) through AGoda. Always got very good performance and service. I trust 100% on agoda only. My averge hotel booking (domestic & international) is over 30 rooms in a month which booked through Goibibo, MMT & agoda. I give no 1 position to AGoda.
We have used Agoda on many occasions and found the site and the ease of booking to be very 'user friendly'.
I have stayed in Agoda Hotels in several countries and have always been satisfied with the ease of navigation on their website and quality of service provided.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.