The company enjoys a generally positive reputation, with many customers praising the vibrant quality and unique style of Afremov's paintings, which often enhance home and business environments. Customers appreciate the personal touch in customer service, noting prompt responses and helpful staff. However, some negative feedback highlights issues with order fulfillment, including discrepancies between advertised and received artworks, as well as communication challenges regarding returns. Overall, while the artistic appeal and customer service are strong points, addressing fulfillment and communication concerns could further enhance customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
The picture had some paint smacked, but when I wrote to the studio workers, they answered me quickly, apologized, and offered an exchange at their expense without further ado. The new painting is on its way
Recently, I received 4 paintings that I ordered from the studio. I was worried because the delivery was long. Apparently, the delay was at customs. Situations are different. But the paintings were not damaged, fortunately. They were well packed with great care. They delight me and my guests today.
Leonid Afremov's paintings struck me many years ago. I've been ordering paintings for myself and my friends as gifts ever since I found out about the studio. It is always nice to see the happy faces of people who hold Afremov's paintings in their hands. I've heard that they have a healing effect.
I was afraid to order a painting of a wonderful artist so far away, but I went to the site and could not look away. In the end, I risked buying a painting. Thanks to the studio and the managers. They accompanied the parcel all the way, and also kept in touch with me, answered all questions. The painting came with a certificate of authenticity. It was great.
The paintings are very beautiful. I followed the work of Leonid Afremov for many years. But I decided to buy his painting not so long ago. I really liked the Ballerinas. I also liked the other paintings very much. I was very worried about how the package would arrive. It was even lost. But everything was resolved safely in the end. I admire the painting in my living room today.
This is a great site! I ordered a couple of giclee for the office decoration. I also bought the original of one painting for the house. I want to build my own collection. I like the paintings very much. Although I did not understand what impressionist artist paint about, before getting acquainted with the work of Afremov. Afremov's paintings are quite different, they contain life.
The picture is excellent! I attended exhibitions of the Impressionists, saw various works, both bad and written by talented artists. My picture would take pride of place among the talented works! Thanks, I like it!
I saw a photo report from an exhibition on the Internet, and there were works by Afremov. I noted that the pictures are very positive, it would be a great gift. I decided to order my sister for a new renovation. The order came on time. The picture turned out to be really good, so I'll order one for myself someday.
4. Orders are not placed very carefully: I got a completely different picture. I could have left it, but this one does not suit me at all and I informed the support. They apologized to me, offered to replace me. But as soon as I imagined all these returns, shipments, I decided to just sell the painting through an ad for the same money. So in the end I was not hurt.
On the website, I was attracted by a picture of a bullfight. I placed the order, paid, the manager constantly informed me about the location of the order. The painting that arrived was same as in the description on the website. I am more than satisfied. Thanks, studio :)
I got a painting for a present for my sister. I can mention the excellent service and very user-friendly site.The picture is incomparable. I even wanted to keep it for myself)) but then I made another order, and now I'm waiting for my picture to hang it in the bedroom)
MI SUGERENCIA ES QUE NO COMPREN NADA DE ESTA COMPANIA
ADAMAS DICEN FREE ENVIO Y NO ES ASI LOS IMPUESTO DE ENTRADA SON EXTREMADAMENTE ALTOS Y UPS ME COBRO POR GASTOS DE ENVIO.
Afremov conveys every shade well, putting a piece of his own soul into each of his paintings. I bought a set of paintings, Aura of Autumn Set of 3, which are made with an autumn theme, and these paintings fill me every day.
I was very much surprised by the speed of delivery of the painting by Leonid Afremov. In this service work real professionals. It took them only 3 days to deliver the painting. I don't know exactly where the nearest warehouse is, but in any case it's fast. Moreover, I live in a small town – Avalon, California and as far as I know we do not have large warehouses nearby.
I woud like to say what great fellows you are for making the site so convinient! I bought 2 paintings at once. Thanks to your entire team for doing their best for your customers.
I have already ordered the third painting in a year. I really like Afremov's paintings. But I want to say a special thank you to the site. The service here is superb. Great system, managers are always in touch.
I ordered a recreation of a Leonid Afremov painting on the website. Unfortunately, the recreation differed slightly in color scheme from the original. It did not look as expected. I raised my concerns and was met by a really good representative who let me choose another painting from the website. A picture of the new painting was sent for my approval before shipment. The new painting looks amazing (see picture), and now hangs on the wall!
I express my deep respect and admiration for their work to the studio of Leonid Afremov. The canvas came whole, without any flaws. The packaging was good. The picture itself is colorful, textured, the strokes look very fresh, it even seems that they have not dried up. Thank you, I am satisfied and will sincerely recommend you to others.
After the move, we decided to hang pictures in the living room. I remembered that I saw Afremov's paintings at friends' house, found a website, we chose paintings and our order was at our house in 8 days. The pictures in our new apartment fit very harmoniously.
I want to say a huge thank you for the fast delivery and attentive attitude towards customers! This is not the first time I order Afremov's paintings here. No overlays! Everything is fast, cool.
Answer: You won't find better quality for the price Afremov provides. You just won't.
Answer: The transparency of the business, the beauty in the paintings, the dedication to the true collectors.
Answer: Please refer to our shipping policy https://afremov.com/Shipping-Policy.html. The taxes are charged by your government as part of the import procedure. We do not cover the taxes but we do compensate them in form of store credit. For example if you pay $50 in taxes, we give you $50 coupon for your next order
Answer: Please refer to our shipping policy https://afremov.com/Shipping-Policy.html. The taxes are charged by your government as part of the import procedure. We do not cover the taxes but we do compensate them in form of store credit. For example if you pay $50 in taxes, we give you $50 coupon for your next order
Answer: Please refer to our shipping policy https://afremov.com/Shipping-Policy.html. The taxes are charged by your government as part of the import procedure. We do not cover the taxes but we do compensate them in form of store credit. For example if you pay $50 in taxes, we give you $50 coupon for your next order
Answer: International shipping takes 3-4 weeks from the moment of purchase until the delivery. Here is our shipping policy https://afremov.com/Shipping-Policy.html
Answer: Please refer to this announcement https://afremov.com/afremov-official-announcement-october-28th-2020.html. We not longer have recreations that Leonid finished himself or copies he painted 100% himself. If you order paintings by Afremov studio, you can ask for images for approval before shipping. If you do not ask, we do not send pictures by default because of a very high volume of sales and shipments. If you are not happy with what you get, we have a very flexible return and exchange policy https://afremov.com/Return-and-Exchange-Policy.html. We do provide return labels if we are contacted in 14 days or less after delivery.
The official online virtual gallery of Leonid Afremov here you can order original oil paintings directly from the world renown artist Leonid Afremov