The company enjoys a generally positive reputation, with many customers praising the vibrant quality and unique style of Afremov's paintings, which often enhance home and business environments. Customers appreciate the personal touch in customer service, noting prompt responses and helpful staff. However, some negative feedback highlights issues with order fulfillment, including discrepancies between advertised and received artworks, as well as communication challenges regarding returns. Overall, while the artistic appeal and customer service are strong points, addressing fulfillment and communication concerns could further enhance customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
For a long time I was getting ready and never dared to order a painting by my favorite artist Leonid Afremov. Thanks to the studio for being in touch, helping me, answering all my questions. The artwork got to me in the best state, without any adventures.
Leonid Afremov's wonderful art has delighted me for many years, I've been following his work and attending his master classes online. The news of his death knocked me down, but thanks to the guys at the studio, and to Leonid's children and wife, for continuing his work. I decided to order one of his pictures. I received it yesterday and can't get enough of it, thank you!
I could not find an interesting painting for my bedroom for a long time. I searched on the Internet and just fell in love with Afremov's "Kiss of Passion". I ordered it from his studio and I got all the help I needed and sent the order off. I received it and everything was fine.
Amrock123 Mar 30,2021
I recently ordered the "Branch Over Water" painting from the Afremov studios in a 20w x 36h based on the image of the piece that was advertised on their web page. Their first failure was sending the wrong size (requested dimensions reversed). After months of waiting they did send "A painting" with the right dimensions but it looked as if it was painted by a child and not even close to the painting advertised. They then claimed that it was the same painting that i approved (from the web page) which is a lie from top to bottom. The piece i got was absolute garbage, and they MUST have known that but sent it anyway. How his family could disgrace the good name of Leonid Afremov this way is difficult to comprehend but they did and continue to do so. There is no excuse for this kind of rip off and i advise anyone reading this to avoid these thieves at all cost. They need to be put out of business.
Tim
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0 Votes
I was a little worried, it was the first time I addressed this studio. But the studio managers are always in touch. They kept me informed about everything and helped me with the order. Today the parcel arrived! I'm very happy that everything went well.
I bought a painting by Afremov in his studio as a gift for my parents. I was worried, of course, about how everything would turn out, how it would be delivered and whether the painting would be undamaged. But everything went perfectly, there is a certificate for the painting, everything was well-packaged and my parents are really happy)
This was the first time I ordered from Afremov's studio. I was worried about how it would arrive, how it would be at customs, whether the painting would be damaged on the way or no. But the studio has thought of everything, there are documents, and the painting arrived excellently. I was especially impressed by the thoroughness of the packaging, such a parcel is not afraid of anything.
This was the first time I decided to try ordering a painting from so far away. But I wanted to have an Afremov`s painting in my small collection. I was choosing from a series of cities. It looks very nice in the living room.
I ordered a couple of giclees. I really like them. They are amazing! Now I'm thinking about buying the original. I love cats. Therefore, I want to purchase "Cat Tango" or "Goodbuy my MIAU". I'm sure it will be a good investment.
I gave my brother Afremov's painting "Old Magic" for a housewarming party. He is a fun of both Amsterdam and morning bike rides. He really liked the painting. I think about what kind of Afremov's painting to buy for myself.
I ordered two giclees: one for the office, the other for home. Everything was delivered quickly and in good condition, securely packed. I'm happy.
Afremov's paintings are cool! I got acquainted with his work about 10 years ago. I bought his paintings as gifts to close people a couple of times. Thanks, everything is at the highest level!
City landscapes are unique! I've never seen anything like that anywhere. Honestly, I really want to buy the entire collection of urban landscapes, I'm a fan of them! But so far I have only purchased "Italian Rain" and "Cafe in Paris".
I never got my picture. Two months passed, and the status of the parcel was still "shipped". The status did not change, and the picture never arrived. They returned the cost of the order, apologized for the inconvenience.
I got the order yesterday. The package took longer this time, But this depended on the situation at customs. But the painting, as usual, came carefully packed, so there was no problem. I've already framed it.
Thank you for the quality painting and fast delivery! Although the packaging was frayed during delivery, it turned out to be durable and protected the picture. Inside was a certificate of authenticity in my name. So everything that was promised and stated, the studio has fulfilled. So it's a big plus for the clarity of performance
I bought paintings in Afremov's studio for the first time. I recently found out about this impressionist painter and his style of painting with a palette knife. I was amazed. I ordered a couple of paintings and have already received them. I enjoy art.
I purchased Afremov's paintings for my art collection recently. I bought a variety of paintings. They look even brighter and more beautiful in reality. I am happy with the purchase and can recommend the Afremov studio.
I bought a wonderful set of 4 paintings to make a whole out of several. My paintings is called "The Sun of January". It looks great in the living room. I would like to express my special gratitude to the studio for the well-organized delivery and careful packaging!
I thank the Afremov studio. I ordered giclee and prints this time. I particularly liked the original circle giclee. I ordered it with cats for the kids' room.
Answer: You won't find better quality for the price Afremov provides. You just won't.
Answer: The transparency of the business, the beauty in the paintings, the dedication to the true collectors.
Answer: Please refer to our shipping policy https://afremov.com/Shipping-Policy.html. The taxes are charged by your government as part of the import procedure. We do not cover the taxes but we do compensate them in form of store credit. For example if you pay $50 in taxes, we give you $50 coupon for your next order
Answer: Please refer to our shipping policy https://afremov.com/Shipping-Policy.html. The taxes are charged by your government as part of the import procedure. We do not cover the taxes but we do compensate them in form of store credit. For example if you pay $50 in taxes, we give you $50 coupon for your next order
Answer: Please refer to our shipping policy https://afremov.com/Shipping-Policy.html. The taxes are charged by your government as part of the import procedure. We do not cover the taxes but we do compensate them in form of store credit. For example if you pay $50 in taxes, we give you $50 coupon for your next order
Answer: International shipping takes 3-4 weeks from the moment of purchase until the delivery. Here is our shipping policy https://afremov.com/Shipping-Policy.html
Answer: Please refer to this announcement https://afremov.com/afremov-official-announcement-october-28th-2020.html. We not longer have recreations that Leonid finished himself or copies he painted 100% himself. If you order paintings by Afremov studio, you can ask for images for approval before shipping. If you do not ask, we do not send pictures by default because of a very high volume of sales and shipments. If you are not happy with what you get, we have a very flexible return and exchange policy https://afremov.com/Return-and-Exchange-Policy.html. We do provide return labels if we are contacted in 14 days or less after delivery.
The official online virtual gallery of Leonid Afremov here you can order original oil paintings directly from the world renown artist Leonid Afremov