I asked for TV wall mounting. They initially quoted £129+VAT and £85+VAT for cable concealing. The engineer arrived didn't have any professional ethics. He did wall mount the tv after drilling few unsuccessful holes. I was ok with that. When requested cable concealing he acted as if he know how to do. But he didn't have any clue of how to do it. This is on a flat with a plasterboard wall. He broke few holes randomly and was about to give up saying he cannot do cable concealing. I had to step in to make sure my walls are getting damaged permanently. With my help we managed to get the wire through. He took 15mins after that to put the wrapper on holes. Since he messed up the holes too big with no adequate knowledge, he messed up the screws too. I was patient getting my walls damaged, but i was ready to pay as the job finishes. He suddenly came up with a massive price £430 with super inflated prices. He shouted and threatened to rip the wall off while we were discussing about price. He was about to go on rampage while I was speaking to his company. I asked him to come out of home n then talk so that my family doesn't look at this idiot. He changed the price and increased the cost to £480 and then I paid to save my family getting panicked. Just a bunch of cheaters. I reported this to the company. They are blabbering despite given advice of invoice him cancelling and inflating prices.
They are cheaters and very unprofessional to threaten for money. He stayed in my home for 4hrs( 30 mins fighting with us) for a tv wall mount and cable concealing.
AVOID AVOID AVOID! We have audio evidences of the engineer threatening us and the pics to prove the tampered invoice. Happy to upload here
Dated: 19-12-2024
Tip for consumers:
Incident happened on 19-Dec-2024. System doesn’t allow me to set date on 2024. Hence put a temporary date of jan 2025
Date of experience: January 3, 2025
Terrible service and really poor post customer service. I had arranged a visit for my mum, engineer turned up, left in ten minutes (and was very rude to my mum) and that's what you get for £79 + vat. Complained to company offered and was offered a discount to repair dish. Said I would think about it, 24 hours later issued an email saying if I didn't pay £79 + vat my debt would go to a debt collection agency. Would certainly Never recommend or Ever deal with this company again.
Tip for consumers:
DO NOT ISE
Date of experience: November 9, 2022
Cowboy engineers
Two occasions two engineers failed to correctly isolate cables and instead disturbed roof tilling to hide their cable boxing which had caused my property a leak. Please do not use this company as they try to denie and flog you off with rubbish warranty jargon although the same engineers no longer works for their company! Money scammed twice!
Date of experience: September 19, 2023
Please do not use Aerial force (also known as TVAerialCompany). Waste of time and money. £89 (after tax added) for same day call out sounds great as they will apparently fix if possible there and then HOWEVER this is not the reality, the guy came out had a quick look and then said it would be £1419 for a new aerial or £619 if i only wanted it to work in 2 rooms of the house and an added £299 to remove and take away the old aerial. Got a second quote from elsewhere and they sorted it there and then for £250 only.
Date of experience: July 13, 2023
Booked over the phone for a next day appointment. Was told they would be here between 8am and 6pm. They said I would have a 30 minute notice so I can get back home to be there for the fitting. I got a call saying he was around the corner from the property and he couldnt wait 20 mins. They wasted my entire day waiting around. Additionally to this they changed the pricing from £80-£150 on the day. Won't be using them again.
Date of experience: February 5, 2022
Didn't turn up when time was arranged for quote, Customer Service said he could do the job there and then, hence pressurise you into accepting the service. When the man turned up to do the work, he was arrogant and unprofessional, he quoted for work that didn't need doing. Don't bother to complain to customer service as they don't accept any responsibility
Date of experience: September 5, 2023
I had aerial force put me a new aerial up for the price of £249.00 which wasnt a cheap one. Two months later I'm still having a problem with the set pixeling and losing signal. I rang them up to come out only to be told theres nothing wrong with the installation and a charge would be made for coming to see it. A total con, I would not recommend them and would not touch them again with a barge pole.
Date of experience: March 17, 2021
Engineer came could not resolve problem as tv not compatible, gave advice, buy a firestick or new TV.
Was told on phone it would be £69 plus parts. I was charged £200 and no parts were needed.
Date of experience: January 26, 2023
All bunch of scam people trying to get money please don't trust them. Danger they charged me £150 and did nothing.
Tip for consumers:
Fraud
Products used:
Fake
Date of experience: June 6, 2022
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