AEDSuperstore

I placed my order online and was not able to get the coupon code to apply. I ordered anyway but left remarks on the survey. In less than 4 hours a representative had contacted me via email and a phone and had given me credit for the coupon. OUTSTANDING service. Awesome customer support and would order from this company again and would highly recommend this company to anyone. 5 STAR experience.
Darla

Very good. You've got what I want. I provided feedback about the pricey shipping on such a few small items and the response was to lower the price of shipping for me. Thank you for your positive response. That felt good!

I feel like the description that I read wasn't descriptive enough. I didn't realize that you have to change the bag each time someone uses the Mannequin. If so I probably would have purchased a different mannequin. It will be fine for the amount of times we use it, but I wish I had known because it really is just an annoyance to take the whole thing apart and change the bag when you have 12 people practicing.

I was disappointed in receiving a cardboard AED sign that cost $11.00. We were also charged $12.84 for shipping of one thin cardboard sign and 5 stickers. The cost seems to be high for items that could have easily been shipped in a large manila envelope.

Always easy and a pleasure to buy supplies from AED Superstore
I thought the item was coming with a two year shelf life. No, 18 months, as per the fine print. But the vendor gave me a refund commensurate with the lost 6 months of use.

Had I known we needed 2 batteries I would have ordered 2 and received a discount! Had a problem on the second order as you saw it as coming from overseas (servers are with parent company in Germany). Funny we didn't have the same issue with the first order placed the week before.

Ordering items easy process, would like to see a discount offered on AED pads for simulators. I'm an Educator in a public school setting using AED pads/trainers for American Red Cross certification and purchase pads every 6 months via my own pocket. Pads can be expensive since they do not last very long and need replacing.

Thank you for considering.

Very easy website to use and employees are very friendly.

Every time I have ordered from AEDSuperstore.com, I have been given fantastic customer service. Everyone has been very friendly, personable and willing to assist with any issue or question.
Our orders have always been accurate and delivered in a timely manner.

I highly recommend AEDSuperstore.com!

I used an AED to resuscitate someone. It was a very sobering experience that impressed upon me the value of these devices. I appreciate the email and US Mail notice on expiration dates for the parts. Keeping the AED up-to-date is just as important as access to one.

Easy to find the products I needed, and customer service was a great help with resolving a discount code issue. I received my order in 3 days which I thought was exceptional. All the products were in perfect condition and exactly as described.

Thank you for calling me when there was a delay in my shipment due to an item on backorder. You gave me a choice as to whether I wanted my items in-stock items now and the back order item in a few days, once it arrived (backorder due to weather issues). Too many internet companies don't have any personal contact when there's a problem.

I tried researching the product we purchased and could not find what I needed anywhere except at the aedsuperstore. I am very happy I could place my order and receive it in such a timely manner. Thank you very much!

When the order processing team learned I was buying for a church, the gave me an unexpected discount. That was deeply appreciated. That will allow more money to be used for our missions to serve our community.

Simple to do. Wish you had told me that PO Box was no good before I took the time to enter it. Instead, you told me after I hit the "Place order" button.

Also item went on sale--10% off 2 days after I ordered it.

Every time I needed to go back to fix some missing piece of information I had to enter all of my credit card information again. Even though the UPS shipping method was checked it would not take it until I checked it again. Too much hassle just to get the order placed.

I am satisfied with the service and the product. The only reason I gave less than a 5 star on the price is because the items are very expensive. However, I'm sure that is the same everywhere and has nothing to do with your company. Because of what they do, I'm sure this price is reasonable. Thank you.

Unfortunately my first order included the wrong AED pads which have to be returned. I am waiting for the shipping label to return the wrong set. I feel as though, the website refresh pack options were not clear on the models/pad types. I will just be calling to speak with a customer representative from now on.

I was able to find everything that I need. The only confusion I experienced was with size information with one of the products, but I ordered it anyway. There was a lot in my initial order that was out of stock and back ordered, but I didn't have the time to wait, so that was a little annoying to work around. BUT Customer Service made everything as easy as possible.