Customer-service by your rep Nathan was outstanding -- he was very attentive and knowledgeable about the products we were looking to purchase. In addition, we were on a tight timeline to receive one of the items on our list which was on back order. Nathan took measures to ensure we received the product in time.
We are extremely pleased with the service; however, pricing is a little steep for our county budget, but I realize AED is already giving us discounted prices, so presumably there isn't more that can be done on this front...?
Many thanks again for your excellent service!
Having to recharge my credit card to add in shipping charges was inconvenient and the shipping charges seemed very high. Does your company have any other vendors to ship through? That being said, your customer service representative was very friendly and helpful. My overall experience was positive.
Very pleased with AED Superstore and always recommend to groups during training. I struggled with submiting the recent order as I briefly forgot my password, is it possible to include a link for forgotten passwords? Thanks!
I bought a ten pack of batteries recently and they were bad out of the box.
Customer service contacted me quickly and a return with a new shipment was sent. Excellent customer service rep, very happy.
Found exactly what I was looking for...site is set up to be user friendly...I'll be back
Customer service was Outstanding in remedying the small problem I had and the product sent
Was just what we needed...Thanks
First time ordering something for the Superstore, but it was recommended by a health professional who also teaches CPR classes like I do. Everything went very smoothly with my order!
My order came in good time and in good shape!
Now I'm ready to use it in a class I'm teaching next Sat.
I will most likely order more products from AED Superstore!
Service, delivery and Product are great, but the receiving emails from aedsuperstore daily has really soured my taste for any future purchases with aedsuperstore. I unsubscribed but im still getting you daily reminder of my purchase. Please remove me from this please. Thank You
I was lead to believe that I would be purchasing Pitney Bowes cartridges but they were another brand when they arrived. I assume that they are compatible with my meter. I have not installed any yet as I was restocking my supplies with your product purchase.
I always have a positive experience. I find the customer service representatives both congenial and knowledgable.
If they do not know the answer to a question they will pursue it and call you back in timely fashion.
I had one question regarding tax exemption. Called the 1800 and the sales representative provided the information and placed my order with no problems. Wasn't a little long before the rep came online...less than a minute.love that.
I do think it the quality of your product is great and when it did finally get to me the box it came was so strong I was pretty sure nothing could have hurt my manikin parts which is great.
It was worth the price of the parts, but the wait time is so long I thought maybe they forgot about me.
Considering that this is about the only place to get extra Bryden parts I didn't get much of a choice, but still...
Even with the time delay I would most defiantly recommend this site to a friend.
Your website was Easy to navigate. We had a concern with a coupon code, but your customer service department was on it right away. Our CPR instructor recommended your superstore and we are happy with your service.
Be safe out there.
This is my second order with AEDSuperstore. Last time order came quickly and exactly what I ordered. Hoping I can take advantage of your 110% price guarantee because AEDLand.com offers same items for about $25 less.
The item I ordered was out of stock but a representative called within an hour of my order and explained that and asked if I still wanted it. They were on top of things and let me know when it was shipped and scheduled for delivery. Very pleased with AEDSuperstore. And they honored their price guarantee.
It was just fine, once I finally got my information correctly into your system. It didn't like how I first put in my address, so I finally had to change it so I could continue with my order. After that, everything went smoothly!
AEDSuperstore continues to give good service & reminders to reorder when a product is close to an expiration date. Everyone I have dealt with is professional and courteous and ready to help with any questions.
I was completely satisfied until the forced follow up at the end of the shopping experience. You already have my email for order confirmation and I just filled out a review.
06/04/15. I was a happy customer, but now I am quite tired of these intrusions. Even though I was happy, I don't know that I will be a return customer.
This was an outdoor unit that we ordered with the alarm and light. The alarm is not very loud and can not be heard more than 75 feet from the unit. We had thought the alarm would be much louder and heard for greater distances since it was an outdoor unit and the price we paid.
Love this store! Website is super user friendly and the easiest company to work with! However, I had to change my order about 15 minutes after placing it and although it all went well I asked to have an updated invoice emailed to me and I never received it: ( In fact I still haven't received an updated invoice...
This is the second Philips Heart Start FRx that we have purchased for our company. Unit and accessories received on time and in good condition. I'm hoping we never have to use it, but am glad that we have them, just in case...
I was a little disappointed when I received the invoice and found tax on it. I clearly stated at the time of purchase that I was from a municipality and should not have tax. Your system said that if an exemption form was not on file for us already, I would be contacted for one. Not only was I not contacted for one, but I was charged the tax anyhow. I sent an email to your customer service about the issue, and only then was I asked for an exemption form. I immediately created one and submitted it to your customer service, and the tax was then credited to me. As I searched through my records, I found that we had submit one to you earlier this year. Somehow, your billing department neglected to see that. This was an unnecessary waste of valuable time for me.
Overview
AEDSuperstore has a rating of 4.4 stars from 5,607 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AEDSuperstore most frequently mention customer service, free shipping and coupon code. AEDSuperstore ranks 179th among Medical Equipment sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members