AdventureRV.net

They sent me the wrong product and said "Pictures are generic." Really.? That would have been nice to know what I was paying for was not what's in the picture. Maybe "Buyer Beware" would be a better motto for them.? Also, the product they sent me had been repackaged many times and was either used before or other buyers got the wrong product like it did. And then they had the nerve to tell me "It better not look like it was USED or no refund" Oh my... Avoid this place at all costs - they will waste your time and try to get out of refunding your money.

Return policy is ridiculous send them a model number they in return send a link to a part order it wrong part their answer is look at order policy to bad. There are much better options.

Ordered a part that was the wrong one for the application. Part was still in original packaging. In the return policy info on their website there is a laundry list of non-returnable/refundable parts and if you do qualify for a return you pay to send it back to be restocked.
I will never purchase from them again. That's why Amazon is taking over small businesses, because of customer service.

This site is the worst site I have ever bought from. No phone, No return policy (won't let you return the brand new heater) even if they say they have a 30 Day Money Back Guarantee: Won't confirm purchase don't send ship receipt poor company. Now have a huge heater that is total useless Won't send purchase reciept

Your fully automated order process reflects the obtuseness obtainable only by a computer. My mail/billing address is a p.o. box for security reasons. All other sites I have dealt with accept the dual entry (p.o. and street) without the run around I had to perform on your site after finally spotting the faint pink stripe at the to as to the order entry problem being "addresses". This however does not explain wiping out the credit card information each time, so that I now have to call them and insure exactly what the transaction is.

Wrong furnace and will not answer there phone. They will not respond. Took $850 from me. You cannot reach them by phone.

I ordered a microwave that came with scratches. I ordered a Magic Chef RV Microwave on 11/09/2020 for $149.99. When I received the microwave it had scratches on the key panel and the button to open the door. There was not plastic film covering the panel or the button. See attached pictures and you can see that there are not plastic film edges that can be removed. The scratches were on the panel and button itself. I asked to return the microwave and was sent a FedEx. I was refunded only $127.92 because the company stated that there was nothing wrong with the microwave. The stated that unless it was defective there would be a 15% restocking fee. When I was discussing this return the company never stated the restocking fee, it is hidden on their website not not even on the order confirmation. I would consider this a defective microwave because it was sent with scratches and looked like it had been opened before, even though the website is selling it as new.

I was trying to call and talk to a live person the chat online person never answered my questions and I was trying to get the free shipping offers and it was never found frustrated about it

Was sent the wrong hitch, didn't get the one that was picture on line. I dont like to give bad reviews.

I could not get your site to recognize my address and support was very bad. Phone #s only go to email. Online chat only goes to email and email support was no help.

Incorrect part shipped going on several days to hear final resolution.
Next order still wrong. The part ordered and the part that is on your site is not what I received. I've asked for help getting the right part but no word have I heard.

I've contacted this company multiple times to actually spend money... by phone, email, and just simply trying to utilize your website. If y'all don't have the ability or means by which to document these items of concern, then everyone involved with this breakdown in commerce needs to sit down and figure out what the issue is. The only reason I've pursued this purchase so intently is due to the fact that I absolutely need the unit replaced at the best price I could find... along with the fact that I have lost my employment, had to move my family into my parents home, and I unfortunately have more time available to pursue something that has simply been a headache to say the least.

Tried to order items 2 days ago and the order did not process. When I went back to re order the price was higher.
When I ordered, I had to enter my C.C. information 4x until I finally got checkout Success.

Checking out was nearly impossible! It went from 'review order' to the checkout screen in a circular loop. It took 30 min to check out! the coupon code i used 7231A821 was valid and also wasn't applied by the time i checked out. $70 right there.

You guys could use a new check out service. This one is painful.
1. No ship to same as billing address check.
2. The forgot password workflow is not intuitive.

Almost decided to bag it a few times.

I would not highly recommend AdventureRV.net. They are very difficult to deal with. No phone support. Phone directs to email support. Email support directs to online ticket system. Circular nightmare. Had to file case with BBB to get refund. They tend to be the biggest supplier, so you might have to deal with them. But because we travel full-time, their return policy of 3 days after receiving item makes it illogical and impossible to comply with. Take note and be cautious!

I have tried to place this order 4 times. I even contacted our online help and he was no help. I will only buy from your business if I can't find the product I'm looking for elsewhere. You need a phone number to call to get a real person to work with. I submitted this order 2 times before contacting online help. I wanted to knkow if my order went through and to confirm if it did that it only went through once. They he was no help.

Spending this kind of money I really would have liked to talk to someone to be sure of what I needed. The chat session was no help. He insisted that I was giving him a wrong number and I assured him it was correct to please google it and he would find the item I was asking about. I got the number from a Dometic rep. and it can be purchased by other suppliers that I found.

We repeatedly received a miss match address credit card information on check out when we know we entered the correct information several times using multiple credit cards. It would be helpful to have part numbers listed in the shopping card so that we can go back and search by part number. Very frustrating when we cleared out browser to try to get our payment through

you should not be allowed to conduct business over the internet!!!
you should fire the person that told you not to have phone people !!!! this is not the way to have customers and influance people ....

7 tries to get checked out. Supposedly, when member, items don't leave cart; my items wouldn't stay in cart 2 hours. Search engine doesn't work when item description typed in exactly as in item description on web site.

I placed an order for an RV toilet The disclaimer says that we shipping it one to six business days it is now 10 days and my FedEx tracking says the same thing it'll be updated once they receive it so not only has FedEx not gotten it after 10 days I have no idea where it's at after 10 days plus another 3 or 4 days to get to me it's only in Tennessee that they ship it and I live in Florida worst customer service you can't call them you have to open up a chat line or send them an email Don't order from here

I left a message with my phone number inquiring about my order.

You don't have the decency to have a human being answering calls.

Not a happy camper