Adorama

I hate to do this, but maybe it will get the attention of someone at Adorama so they can do something about it. I have placed 5 orders with Adorama this year from $2300 to $20 with no issues except for this one. I ordered a Canon lens and chose the free shipping. First off, I would not have chosen the free shipping if I had realized it was via the USPS. I went back after I received the shipping notification to make sure I didn't just overlook something that said USPS. It did not say anything about USPS. When I received my lens, it was packaged in a floppy plastic mailer bag. I am talking the plastic bags that clothes are shipped in. It did have some bubbles on the inside, but they gave no rigidity to the plastic at all. Granted the lens I purchased is not a super expensive lens, but it is a lens nonetheless and should be handled with care. I thought maybe it was just someone who was careless in the shipping department and I did some searching online. I have found numerous reviews of people receiving things like lenses and even cameras in plastic bags. I sent an email to Adorama the day I got the lens and politely told them that I received my item in a plastic bag and asked what they would like to do about it. No response. So I just sent another email requesting a paid return label so I can return it and order elsewhere. If I do not receive a response by tomorrow then I am going to call and I really hate calling and dealing with those things. If this isn't handled in a timely manner, then I will never order from Adorama again and I will make sure my fellow college photography students know of my experience. My hope is that this review gets the attention of someone and this shipping issue gets taken care of.

This was from my first review in January 2014 after I made my first purchase with Adorama.

I purchased an iMac that ended up being $100 cheaper than anywhere else on the internet. I used my Chase debit card and got 2% back. The ordering was easy, the customer service was nice, and the shipping was fast. The computer and SuperDrive were packed up nicely for shipping. I have no complaints.

These companies that you thought you could trust and yet they promote predatory lending/leasing scams through ClickLease.

I have traded some stuff with Adorama and they gave me an extra discount if I would purchase my new lenses with them. I agreed but for my surprise, the first lens that arrived were used lens when we agreed for new ones. In fact the calculation of the discount it was based in the rates for the new stuff in their web page. For the sencond lens they took one month to send me the new ones and only after a lot of emails back and forth. In some of these emails they asked me to send back the first lens to be replaced but I never received the new ones. In fact they have send me, two times, the tracking number of another person to show me that the package was on its way, Luckily I did not send back the lens and even I feel I have beenn scamed I have decided to keep the lens even there are not new. It was a trade of more than 3000$ and after two month has not been solved. They play with your time and money. Also, be aware that if you trade something with them, they will ofer you the items without some extra promotions that they have in their web site for the same price. If you finally decide to trade with them I recomend you to take the money and purchase in another shop or to do not agree with the trade if they do not give you all the details.