ACPNY

Don't know if I can add the doctor, staff and practitioners names so I won't. First incident, they refused service saying I had no medical records even though I've been a client since 2014. Second incident the NP acted as if I was not supposed to ask for help. She was so monotone and didn't even respond to me saying " nice to see you again". Administration doesn't care either. They won't even reply to complaints even if you call and leave a message. Please don't think you have an emergency that can hold off until the ER, staff will probably laugh at you as they've done me several times. I HATE THIS PLACE, if I could give zero I would.ACPNY clinic in Brooklyn. Absolutely the worst!

Advantage Care Physicians will give you an appointment for 6 - 8 weeks and 70% of the time they will cancel your appointment. If you call them with an important health problem, they will give you the same 6 - 8 week time frame, and then say "Go to the Emergency Room" which is unacceptable. Advantage Care Physicians will also deny any health care if they cancel any appointments and you don't reschedule even when you have a more pressing health care issue. I have to use an out of plan doctor and pay out of pocket because they are incompetent as health care providers.

This lab is so unprofessional. They always start late and if you go on the acpny website there is no place to complain.
The techs are lazy. Never on time. I cant believe there is no management supervision. The receptionist always waste time trying to get computer on. Either acpny have a crappy computer system or the receptionist needs to go back to school to find the on button.

This is last time i come here. It just gets worse.

I have seen a lot of bad service, but this is simply shocking. If I could give a negative rating I would. Perfect example of how nice and intelligent people can get themselves entangled in a virtual web of incompetence and inhuman medical care.

The only reason I or anyone should choose these doctor offices is you have no money, your insurance isn't accepted anywhere else, and you have no other choices for "healthcare". They are the super cuts of doctors offices with chains throughout NYC and other areas. The doctors act as if you are a nuisance and treat you in a way that you will be acutely aware that the reason you are there is you are poor and no one else in the country cares about your health. They too don't care but have to see you to get paid. If you are looking for that type of provider, look no further this is the place for you.

The staff and physicians have no consideration for patients time and scheduled visits. A patient is rarely to never seen on time. I've never waited less than an hour for a scheduled visit. But if a patient is fifteen minutes later than the scheduled appointment times they are made to reschedule. Overall though I must say the staff is pretty efficient the management of the facility needs extensive work. As a patient whose been seen with the practice since the age of 5-35 and now brings my child and my parent is also a member I don't feel I should have to change practices. The practice needs to change to fit the needs of the population it serves. After all without patients what is a practice. I've written to directors of the facility in the past and yet to see any change.

I am humiliated to say this is my primary care health provider! I was exposed to Covid- and they could not schedule me an appointment! Mind you, I am a teacher and children were exposed! Sent me to an office 45 minutes away to get turned down and say they don't do testing if I am not having a procedure done- and drive 45 minutes home! My principal is waiting on test results to let families know if their children were exposed! Refused to schedule me an appointment! So disgusting and clearly they don't care! This is not acceptable! Children's health is in jeopardy and this is a lawsuit waiting to happen.

4/04/2022

Care team member is worst, not only unresponsive but give mistake advise and outdated information.
Jennie, the nurse at office 154 W 71th street NYC, stick to her outdated info as well as doctor there. Jennie is rude and not courteous even insist of her outdated and mistake information.
She insist I get Prevnar 13(is discontinued) and she insist there's no such thing as Prevnar 20.
Outdated care team people.

Seek different healthcare office and doctors.

Horrible I've been going to them at the Hicksville location for over 20 years. Got here tonight for a scheduled appointment in the new Bethpage location (as of today 2/24/21) only to find out a billing policy which has never been in place prior including when I saw my pcp 3 months ago is now a policy and has always been their policy. Inconsistent administration and billing policy that is now really only in place at this new facility in Bethpage. So I did not get treatment. Typical it's either big pharma, insurance or the doctors themselves - sad especially during this pandemic.
I was also told that my former pcp that I've seen for years was only handling COVID related appointments and I'd have to see a new physician. Found out today when setting my appointment as well as when I arrived for my appointment that thus was never the case. Find another place to go. It's not what it once was during the HIP days.

The time has come when I have to make a choice, stay with them or leave. If I stay with Advantagecare Physicians I am stuck.
The North Babylon center is just one of the many that offer their services. The big insurer in this center is Emblem Health and if you stay with them will it be to your advantage? I DON't THINK SO! I recently became eligible for Medicare. That means that I don't have to come here for everything.
CHANGES- When I see my Dr. who I am happy with and know treated like a person. I'm guessing that Medicare pays more the my previous insurance company. Guess what? My 3 minute visits have now turned into real visits. Visits that I can actually talk to her. I am not rushed. She suggested that I see a Dr in the center. The Dr. that I chose was not in her center. Why would I travel 10 miles? Because the Dr was good! If I continued with the dr that I love and respect I wold have ended up in trouble. I have a Dr. in my family who said what my primary dr should have referred me to the specialist on the first visit.

ACP has a goal to make money. They now have the phamacy on the main floor so that when they give you a perscription it will be ready when you leave. KA CHING!

A neighbor goes to the center and is locked into them. He is the type of person who comes with a list of questions almost every visit. They are good questions. I almost feel sory for the Dr.

Worst place you could ever go to. One hour wait after your appointment time, unprofessional, incompetent, rude staff.