AbeBooks

Twice now I've ordered books with AbeBooks and both times have been very displeased. The first time was for textbooks. The delivery window was 7-10 days and in the end it took 2+ weeks. I had to write twice to find out the status of my order and neither time did I get a timely response. Classes had already started by the time I got the books and it put me at a real disadvantage. The second time was an email I received this week telling me the order I placed last week had been cancelled because the seller failed to deliver. Why are you allowing sellers to advertise goods that they don't have available to sell! There is such a things as inventory control that allows you to see your inventory on hand. I won't be purchasing books through AbeBooks again. I just can't be sure I'll ever get them, or get them in a timely manner.

Abe Books is not a bookseller per se but instead an Internet umbrella organization linking many independent booksellers. If you have any problems whatsoever, Abe Books will only direct you to deal with the underlying or networked bookseller you purchased from. In my case, I ordered a book and paid for the "priority" shipping. Book never arrived and upon contacting the bookseller, was told they had no way of tracking it! Again, Abe Books would not help, they only direct you back to the actual seller. Will never use Abe Books again. Am still trying to get a refund...

I purchased a book in Feb for school, we are at the end of May it hasn't arrived. They said they will refund me but they actually debited 3 times for varying amounts with no refund. Upon telling them they asked me to contact thier merchant but didnt provide details. They are dishonest. I would not trust this website. It is definitely fraudulent.

No idea what all of the reviewers who rated Abebooks so poorly are smoking. I buy regularly from Abebooks and I'm always pleased. Mind you, I don't buy the everyday stuff - I spend thousands of dollars on rare and collectible books. Not ONE of the scores of books I've bought has been a disappointment, either in price, shipping or quality. Perhaps the difference is that I buy from predominantly rare book dealers, not folks selling common paperbacks and stuff. I don't hesitate to purchase through these guys.

I felt sorry for the "little guy" and bought from them, taking longer and missing the delivery date I wanted. They sent a completely different book, that in no way was appropriate, then refused to answer me or address the issue. I never dreamed they'd be so incompetent and that I'd need to vet them, based on a seller's recommendation.

I ordered 3 books from AbeBooks, all three ended up going to separate vendors for fulfillment. Two books were delivered within 10 days. The 3rd book has not been delivered in almost 30 days. My initial interaction on status of the missing book was good, an email response with a phone number to call. Gave them another week, still nothing. I have called the phone number provided twice, got a voice mail both times, but have not received a call back at all. The email response has also stopped, no response. I have now gone through my credit card company to dispute the charge for the book not delivered.

I bought a book over the summer time that never arrived, ABE books provide tracking but not outside of the US? Anyway, it never left the warehouse from what I could tell from the first order. I did however get a refund.
I then re ordered from a different seller, and received an email to say that even though I paid priority shipping ($15 USD), that it still may not arrive on time. Since I needed it for a birthday, I emailed to that having constant delayed shipments is not acceptable when paying for priority shipping and if they could provide proper tracking this time. Instead, they cancelled the order without confirming with me, so I had to place the order again, and now it definitely will be late! Still waiting on an apology. The customer service rep is called Megan, very rude.

I don't see an option for 0 stars. Definitely shop for your books directly from a bookseller. This company operates in the manner of a broker, and if something doesn't go correctly, do not look to them for assistance, resolution, refund, or common courtesy, and absolutely, no telephone communication. After I finally received a tracking number from the actual bookseller, AbeBooks had to asked ME for it. No follow up on sales or satisfaction, and now I see why.
I rarely write a poor review of a company, as most companies do not operate or treat their customers as poorly as this company does. Absolutely exasperated from dealing with them.

I just wanted to make sure I wrote this review because I came here and saw a lot of negative reviews before I went ahead and purchased from this company. I will have to say, I am so impressed with AbeBooks. My boyfriend needed some textbooks for school and didn't want to pay $200 a piece so I did some research and found AbeBooks and we paid $65 for both textbooks total. I placed the order Monday evening and we received the books on Thursday! We were so pleased with how quickly we received our order. I would highly recommend this as an alternative to purchasing from any university bookstore or even Amazon. You cannot beat the prices.

Totally misleading throughout the website from various sellers and very unhelpful/unapologetic customer service.

Bought two books with one turning out to be a CD and one turned out to be a miniature pocket book when I had purchased a novel.

Ridiculous. Do not use this website

Ordered a book based upon specific description. Supposed to be like new and an overrun.
Supposed to be from Book Deals. What I received came from Amazon/treasure trove 2. Was not like new. Had writing in it.
They should've told me they didn't have it. I would've made another choice I saw on eBay. They just picked out something on Amazon and had it sent!

Ordered an oversized book from Abebooks I normally use Amazon but they had the best price. The put the book in a book with only bubble wrap on one side to fill up the box so of course the other two corners were severely damaged on transit. Then it costs me almost as much as the book to send back for a refund. So I technically paid the Post Office money for nothing and Abebooks will just sell the damaged book and still come out with a profit. I will never order another book from them again.

I order 2 books for my daughters classes 3 weeks ago and STILL have not received them. When I asked what the status was on delivery. I received a refund (less shipping... for real!) with no reply as to why. The second book showed it was shipped and gave a tracking number. Tried tracking it and it says no label has been processed. Asked company and now 7 days later they said issue has been resolved. I went to check status after and it says it was just shipped out... 3 weeks later. So frustrated and will NEVER do business with this company again.