Abc TV

I did not receive shipping notification on the order I placed 10 days ago. Nor did ABCtvs attempt to charge my credit card. I called and was told ABCtvs is waiting to receive a shipment. It appears that the vendor is running their business using only iphones - I could tell by communications, so this is likely out of someone's residence. I researched the domain, which is not in Delaware as claimed. One site indicated the domain may be based in Canada. I talked to my credit card company, who is on notice and is walking me through steps to make sure the transaction is not fraudulent. My CC assured me that I am protected. Today (the day after I spoke with Al, Jack and whoever - the voices all sound the same), ABCtvs cancelled my order without notifying me. I was extremely nice, so this is not a "problem customer" issue. I DID mention that my credit card was going to double the warranty after I received the tv and registered it with Samsung. I suspect ABCtvs does not want to deal with a credit card that offers this because that credit card also has tight fraud protection. This is just my guess; below is my recap of how my calls were handled. GOOD LUCK everyone!

Spoke with "sales dept" (extension 1) at 12:15PM on Dec 19. Said order was tied up in verification, but would remove extended warranty policy, Samsung warranty still in effect. Transferred me to Al to get this order shipped right away. On hold for 20 minutes. Never picked up, was cutoff. I called back and pressed 1 for "sales" again, someone answered after 15 rings. I was transferred to Jack, said waiting for shipment, will cancel extended warranty and hopefully ship this week. Previously called about a half hour earlier and pressed 2 for "customer service" but line was never answered.

ABCTV'S E-MAIL
Jack Hailey wrote:
Hi Jay
If the tv does not get delivered Friday 3/1 we will issue a full refund.
Thank you
My reply to Jack Hailey
Jack
The TV is not going to be delivered as promised. I just spoke to FedEx and I also have been tracking it all day.
So issue us a full refund.
My Wife and I both tried to cancel this order. I tried on 2/27 in the afternoon and Al told me it had shipped which was a lie. The following day 2/28 my Wife called in the morning and she also was told it had shipped which was also a lie. Someone requested a shipping label 2/28 10:07am. After my Wife called and she spoke to you and then you sent me the tracking number which does not mean it had shipped. At that point, you still could have canceled the order instead of requesting a shipping label. A SHIPPING LABEL ISN'T CONSIDERED TO BE SHIPPED. Now I understand why It didn't show up when I checked the tracking number at about 10:10 am.

They aren't register with BBB so I'm reporting them to New Jersey state attorney's office.