Overview
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Service was excellent, 2nd computer I purchased there and won't be the last! The product is absolutely beautiful everything is neat and tidy.
Just hoping that now i have duplicated my PayPal information, that I am not inundated by promotion material. :)
Order was shipped within 14 hours of purchase and was received a week later, from east to west coast. Item arrived well packaged with bubble wrap around edges but not on the centre? No idea why but it wasn't damaged, and that's a good thing. Haven't tested product yet since I'm waiting on other components so I can't rate this specific item but delivery and packaging experience is overall very good.
JW were great, they sent the monitor quickly and responded quickly when i asked about shipping.
Excellent. Good communication. Online and phone support.
Really fast delivery and probably the best prices I've seen
Very good and I would buy from here again because the items was good
It's alright, the delivery was fast and everything is intact and working fine.
Because the mouse and mouse pad were supplied by another supplier, it caused a significant delay. After following up, I noticed that they did not have these items in stock, so I had to change them to another item.
On the other hand, the customer service was very helpful and resolved the problem quickly.
Online order was simple, product easy to find, account set up and payment were straight forward. Overall, very pleasant and easy experience progressing an order through JW.
Quick process to dispatch item with extra fees but if aus post can work on weekend is much faster
Very seamless purchase. Great price. Hassle free. Fast delivery.
Great Website and overall im happy with the service the delivery time could have been improved but given the time of the year i ordered it was understandable to give them a few more days but paying a fair bit for express and still waiting over 1.5 weeks for my items to be delivered was much left to be desired etc.
Really fast. Excellent sale price on the item. Great comms and follow up. Really good online shopping experience.
Fantastic experience. Absolutely love the product and the service from JW Computers was great. Great communication all the way through and quick delivery of an awesome product.
Easy to purchase no problems was worth waiting for well packaged and delivered.
Experience with JW computers was good. Item was process and posted in a short period. Aus Post had issues with delivery and sent to the wrong location so took over a week longer to arrive. However this is not JW's fault. The parcel was tracked so I could follow the progress.
All round good experience. Would buy again, good price, product and fast shipping
.great customer service, quick turn around of item. Quick delivery. Overall great purchase experience
Everything was fast and smooth. Product as described. Good trustworthy company
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
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- Northmead, NSW, Australia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members