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99designs

How would you rate 99designs?
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Serbia
1 review
6 helpful votes
Follow Sasha R.
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It literally changed my life for a better!

As a designer, being able to pick projects that I like, from clients from all around the world, that otherwise I would never had chance to meet, is absolutely amazing!

It all started several years ago while I was working in an advertising agency. A friend of mine have told me about 99designs and I decided to gave it a go. One by one, I've entered 15 contests with some visually amazing work, but with no single win.

After some time I tried to think of what I was doing wrong and changed my strategy. My new designs were not anything better than the previous ones, but were more client-centric.

Finally, I started winning contest. Today, my stats are: 67% finals (50% of that wins) On average, I'm winning every 3rd contest. All those wins also generated me a lot of 1-to-1 projects and long term collaborations with several clients that consider me as a reliable member of their teams, and I love working with them.

Of course, that personal success gave me wings to quit my daily job and start freelancing exclusively. Im getting enough of work from my regular clients, so lately I participate contest on 99designs only for fun.

P.S.

Im noticing a lot of reviews here that are totally unfair / wrongly addressed. 99design is open service, meaning anyone can create contest, and anyone can participate as a designer. In real life there are two types of people, of course there will be some not so great clients and some not so great designers on 99design too, but it's not fair to blame it on 99designs.

I'm sure that 99designs among other awesome things, makes real effort of increasing quality of designs by suspending accounts of low quality designers, and limiting number of contest that new designer can participate.

Date of experience: November 4, 2016
California
1 review
0 helpful votes
Follow Andrew L.
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Great site - really loved the process and would recommend to anyone looking to make a good logo for a web project.

Date of experience: October 3, 2019
New Mexico
1 review
27 helpful votes
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Terrible experience
November 20, 2014

Terrible experience. The site lacks some of the important qualities of a "real contest" and you are completely at their (99Designs) mercy. I participated in many contests. I was selected as a finalist in six of them. Of the six two selected other winners (totally ok) and two selected me (that was awesome of course) but two never selected a winner at all... they just let the contest go stale. Then, out of the blue, with no warning after just a few months, I got an email stating that my account with them had been suspended. Just like that - they stated my designs did not meet their high standards. Well, first of all, what exactly are their standards? There is no documentation other than a single page that provides a few suggestions about how to make your design more favorable. Second, how could I have made it to the final round in six contests and how could I have received four star ratings and positive comments on my designs if the quality of my work was so poor. Lastly, so what if it wasn't Manhattan advertising pro quality. Why shouldn't I have the same opportunity to submit a design to a contest as any other person. Isn't it the very definition of "contest" to provide fair competition among people with varying skill and experience allowing the "best" to filter to the top? Interestingly they suspended my account (meaning I had zero access to it) while I had funds waiting to be transferred to me. My recommendation - avoid at all costs. Another thing to consider, something I found frustrating when I was working with them was that they advertise original designs but allow their participants to use stock images and clip art in their designs. Unfortunately these are the people that win the most contests. If you really want to do this type of design work, there are other crowd sourcing sites out there - or you could just start your own freelancing site and really exercise your creativity.

Date of experience: November 20, 2014
Poland
2 reviews
27 helpful votes
Follow Mart G.
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I'm a designer working full time in a graphic studio and doing occasional freelancing. I've been winning identity and packaging contest on this site since the month I signed up and those are my thoughts about it: A designer can make some money out of this site provided that she doesn't do much research beforehand and goes with first, obvious, mainstream ideas. Cliché is given applause. Too many dots to connect is not welcome.

I've won with designs that made my boss, an art director with a fine art degree and 25 years in the advertising go 'meh', and got eliminated after submitting great, creative designs made after hours of research and brainstorming. To have good work rejected and get paid for mediocre work is well, kind of disappointing.

Company owners who use this site instead of finding a designer in their area don't care for design much, really. They just want a pretty picture. There are exceptions among the contest holders, though. Companies just starting out and on a tight budget, who will very likely replace the place-holder identity from 99designs within a year, if they will survive that long. Then there are ones who don't know any better, but have time on their hands to guide designers (well, pixel pushers in that case) to a decent solution.

Design quality seems to be slightly better in the platinum category, but there are platinum users who do design below site's average and basic users who do better than platinum but just didn't sign up to platinum verification.

Another issue is the business model 99designs has that is hurting designers both on and off the site: every designer on 99designs works on speculation of getting paid, which basically means free work, unprotected with any agreement until (maybe) awarded, which means contest holders can save the propositions and cancel the contest, share the insights a designer has made in an attempt to sell her design in public comments and to promote/rate high on copycats. Faint chance of winning a contest a designer is really interested in, means having the urge to join mare contests, spending less time on each one. The result being lower quality work and giving the designer profession a bad name.

Date of experience: January 25, 2016
Washington
1 review
17 helpful votes
Follow Brendan M.
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This site promises you a way to build your career and portfolio while making money. This couldn't be farther from the truth and in reality diminishes the profession and the creativity of a graphic designer. You put in countless hours into contests with minimal odds of you winning. Pretty straight forward but after a couple weeks of watching and submitting to contests I noticed a few thing that should drive every designer, amateur or experienced, away from this site.

1) Contests disappear regularly without warning. This mean all your work (while having low odds in the first place) was for not. For the contests that do stay up you can be contacted by the client to change this and that just to have them eliminate you completely.

2) There is little to protect your work. In open contests you are constantly subject to forgery by other designers. 99designs seem to have no issue with this. This is probably because once you submit a design it is theirs. There is no way to retract your work.

3) This is an homage to #1 but not only do designers copy your work but so do the clients. They can easily cancel a contest after designs are submitted and steal your design which is probably the reason so many contests disappear.

When I questioned 99designs about the above concerns my account was suspended due to "sub-standard work" and I was told to educate myself and return. I have over 4 years freelance work, a client base to back me up, and a degree. From the other reviews I have read this is a common occurrence when designers question their sketchy practices. It's their way to silence any negativity on their site to help them maintain a false positive image.

99designs is the equivalent of a 3rd world sweat shop or a pyramid scheme. They pump out all this hype of success and riches while in reality they pay chump change and steal your work. They profit off those that dont know better while putting minimal effort in themselves and silence anyone that remotely questions their ethics.

If you have any respect for your profession stay away. Build a portfolio and market yourself through Linkedin or other similar sites.

Date of experience: May 10, 2016
Hong Kong
2 reviews
0 helpful votes
Follow Sally A.
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Our team enjoyed an easy and well managed process. The designers were responsive and took creative criticism well. We are very happy with the result.

Date of experience: April 24, 2018
Support T. 99designs Rep
over a year old

Hi Sally,

Thank you for the great review!

We are happy to be able to help with your design needs and we look forward to working with you and your team again!:)

- Jerlyn from 99designs

Ireland
1 review
3 helpful votes
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Don't use
September 2, 2018

The companies don't pay you and they steal your design. Don't use. Only if you expect not to be paid

Date of experience: September 2, 2018
Support T. 99designs Rep
over a year old

Hi Sean,

Sorry to hear you did not have the best experience. We do not actually hire designers—it is free to sign up and our community consists of several hundred thousand designers from all over the world.

We do always pay the winning designer the prize amount, except in rare cases in which it breaches our copyright rules where we would have to allow the customer the option of choosing another design to legally protect them. You can read more about these rules here: https://support.99designs.com/hc/en-us/articles/204761075-What-are-the-rules-for-participating-on-99designs-

Once a designer has won a contest and the design transfer is complete, they are paid in credits, which they can exchange for cash by making a payout request to the payment provider of their choice: https://support.99designs.com/hc/en-us/articles/204108719-How-and-when-do-I-get-paid-

Our support team is happy to look into your account to see why you have not yet received payment for a won contest if you could let us know your username.

https://support.99designs.com/hc/en-us/requests/new

- Jerlyn from 99designs

Pakistan
1 review
1 helpful vote
Follow Design W.
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I am not sure why but most of the reviews i found for 99designs says "Can't Login". Feeling curious, why?

Date of experience: February 4, 2017
Support T. 99designs Rep
over a year old

Hi there,

If a designer breaks any of our policies (https://support.99designs.com/hc/en-us/articles/204761605-Guidelines-and-policies-at-99designs), does not demonstrate a basic level of professional design quality (https://support.99designs.com/hc/en-us/articles/204862935-What-are-99designs-quality-standards-) 99designs reserves the right to suspend their account:

https://support.99designs.com/hc/en-us/articles/204762025-Suspension-Policy

99designs is committed to safeguarding the integrity of our designer community and making sure that our customers are provided original, professional-grade designs.

If your account has been suspended, you will have received an email explaining the issue. Feel free to contact our support team with any further questions: https://support.99designs.com/hc/en-us/requests/new

—Johnny

GB
1 review
2 helpful votes
Follow Andy M.
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Brilliant
June 16, 2017

Easy to use. Brilliant designs submitted. Extremely satisfied with the whole process and final design.

Can't wait to use again.

Date of experience: June 16, 2017
Support T. 99designs Rep
over a year old

Hi Andy,

We love hearing such positive feedback- thanks so much for sharing your experience! Can't wait to help with your future design needs!

-Rosalie from 99designs

India
1 review
21 helpful votes
Follow sathya b.
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99 design is very harmful site designers dont use this site after you won the contest they suspend your account and stole your prize money. They are very worst and bad site STAY AWAY FROM 99 DESIGNS

Date of experience: July 24, 2017
Support T. 99designs Rep
over a year old

Hi Sathya,

Sorry to hear you did not have the best experience with 99designs.

99designs is a professional marketplace, and we are dedicated to cultivating a community of designers who are consistently creating unique, well-crafted designs. To this end, each designer account is reviewed personally by a 99designs staff member. In order to remain objective, we do not judge quality on things like education, certifications, or even contest ratings but rather on the actual quality of the entries themselves. We use these basic, universal graphic design principles as our forms of measurement: https://support.99designs.com/hc/en-us/articles/204862935-What-are-99designs-quality-standards-

We also have a strict Designer Code of Conduct that we expect all of our designers to adhere to (https://support.99designs.com/hc/en-us/articles/204761605-Guidelines-and-policies-at-99designs). If this is breached, 99designs reserves the right to suspend their account.

We do always pay the winning designer the prize amount, except in rare cases in which it breaches our copyright rules where we would have to allow the customer the option of choosing another design to legally protect them. You can read more about these rules here: https://support.99designs.com/hc/en-us/articles/204761075-What-are-the-rules-for-participating-on-99designs-

If there are any earnings in the designer's account when it is placed on hold, usually our payments team will do a final payout on their behalf.

If you feel our Support Team needs to take a closer look at your account, or if you have any additional questions, please let us know: https://support.99designs.com/hc/en-us/requests/new

-Rosalie from 99designs

GB
1 review
0 helpful votes
Follow stuarS J.
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Very affordable and easy to use site. Makes the process of designing a new brand easy and effortless.

Date of experience: March 27, 2019
Indonesia
2 reviews
2 helpful votes
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I am a freelance graphic designer, and i have tried some crowd sourcing websites, 99designs is the best and a better place than the others

Date of experience: November 15, 2016
Indiana
1 review
0 helpful votes
Follow Rob M.
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Quite simply, we got more than we expected for less than we could have hoped. The platform worked perfectly and the results were even better.

Date of experience: April 6, 2018
Support T. 99designs Rep
over a year old

Hi Rob,

We are happy to hear that your design contest worked out so well! :) Thank you for trusting us with your design need and we look forward to working with you again.

- Jerlyn from 99designs

Arizona
1 review
4 helpful votes
Follow Theresa V.
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Easy to use, great selection of choices given from designers that listened and wanted to help you get what you wanted

Date of experience: September 16, 2017
Support T. 99designs Rep
over a year old

Hi Theresa,

We are very excited to hear that you had a pleasant experience. Thank you for coming to us for your design needs and we look forward to working with you again.

- Jerlyn from 99designs

South Carolina
1 review
1 helpful vote
Follow Bryce L.
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99designs is the flamboyant cuttlefish of the design world. Beautiful, unique, and a master of its domain.

Date of experience: March 14, 2019
Canada
1 review
1 helpful vote
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The logo
July 5, 2018

I got a good logo from many people working on it. It's creative that way. It was a good time. Thanks what I think.

Date of experience: July 5, 2018
Support T. 99designs Rep
over a year old

Hi Amos,

Thank you for your feedback!:)

We're happy to hear that you're able to find a design from a number of entries you received on your design contest. We appreciate the trust you give on our service and we hope to get to work with you again in the future!

- Jerlyn from 99designs

Oklahoma
1 review
0 helpful votes
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Love my designer!
March 25, 2018

Exceeded my expectations! I highly recommend this platform. I found my dream design. A friend recommended and I am thankful!

Date of experience: March 25, 2018
Support T. 99designs Rep
over a year old

Hi Andrea,

Thank you for your feedback!

We are very excited to be part of your design journey and we look forward to working with you again!:)

- Jerlyn from 99designs

Texas
3 reviews
7 helpful votes
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Scam Artist -
May 15, 2017

I would not recommend them at all. I have used them for years and now they lock me and state all new fees and bull shi#

Date of experience: May 15, 2017
Michigan
1 review
0 helpful votes
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Package
October 1, 2020

Stan was amazing and made my brand look like it belonged in a store! He was fast and just got it! Thanks Stan!

Date of experience: October 1, 2020
Washington
2 reviews
0 helpful votes
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They were easy to work with and very fast. Would recommend them to anyone looking to work with a wonderful design team!

Date of experience: April 4, 2018
Support T. 99designs Rep
over a year old

Hi Linda,

We are very excited to hear that you had a pleasant experience and thank you for coming to us for your design needs.

We look forward to working with you again!:)

- Jerlyn from 99designs

Overview

The company has garnered a mixed reputation, with many customers praising the platform for its ability to connect them with a diverse pool of talented designers and for facilitating a creative contest process that often yields satisfactory results. However, significant concerns have been raised regarding the quality of designs, with accusations of reliance on stock imagery and lack of originality. Additionally, customer service appears inconsistent, with reports of inadequate support and difficulty in resolving issues, including refunds and communication problems. Overall, while the platform offers valuable opportunities, the execution and support may require improvement to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
49
value
49
shipping
23
returns
26
quality
49
This company does not typically respond to reviews
+38