I've been working on 99design for more than 10 years and have more than 700 of completed projects, but since 2020 I have only bad experience. It seems like the politics of this site has changed in the worst way. 99designs absolutely don't respect their designers (that bring them money btw), designers don't have any voice or rights, they are nothing for 99design, just an expendable material; clients can do whatever comes into their head and they are always right, 99designs are always on their side, for example clients get your designs, you work with them for a month, they waste your time in projects and suddenly decide not to pay for your work and 99designs are totally fine with that, and they even can do a full money refund to a client. Before 2020 there were more than 70 label/packaging design contests, now it's about 15; I used to have about 10 projects per month, but now it's a big event if I have just 1 project per month. 99designs don't attract new clients to the platform anymore, as a result there is only just a little work and absolutely undeserved disrespect.
My designer level has dropped, but my graphic design skills are still strong, and my communication has improved, which makes clients happy with my designs, I already have many art school certifications. I have been a talented designer for 12 years. However there are still empty slots on the project browser, and they have stopped working on limited to 15 contests. 99designs is not a good platform for them.
I have won several times as designer, and it's important for me to find clients that are easy to work with. Although you can't always win, even when you have provided designs that will work better than the ones chosen by the clients in the end, you can always learn and place the unused design to your portfolio. Also, there can be other opportunities from 1-to-1 projects and—as your skills grow and made it as a top level designer—offer your services without having to go through complex contest processes.
Almost 10 years following the contest at 99designs. Have won many contests there and got regular clients, but only because the ip and payment address are the same as my wife's, my wife's account was deleted because it was considered a double account. And I sent a message to support only in reply the system they have like that. The automated system which they say is sophisticated but looks stupid and they are not responsible for my loss. From my lost projects and clients. And no awards have been received for almost 10 years of working there. Like your time is wasted there
Design you will receive are often copied, use stock icons and stock fonts. Any proactive requests to try and work with 99 designs to get the outcomes you want will be dismissed in the name of efficiency.
The designer I worked with was very unpleasant.Costumer service is not much help and receiving a refund is significantly difficult.I recommend that you look elsewhere for design services where quality is of importance.
We recently used 99designs.com for a new logo for our business. We loved the concept of a contest with multiple designers working on creating the best logo for us and the entire process was efficient and seamless and ended with great success and a logo we love!
I got an offer for logo design for $19 with two concepts, after a week i was given two concepts, the two concepts did not include the colors i have mentioned or the logo styles i gave as example. They literally remade someones logo, second round came up and same wrong colors and not even close to the concepts i shared. Its a simple logo for a business no fancy icons just text and yet they made them like its 1980's. Asked for refund told me i am not eligible for it. Such a shady place, the first call they gave me is to upsell services before we begin the project. They are so rude in communication...Dont fall for their low prices
I had a horrible experience with a designer. I reported him to them and nothing was done about it. I left an honest review about my experience and the work provided and he went on google and yelp and spammed my business profile with bad reviews. I contacted 99 design to let them know and nothing was done and to top it off yelp and google won't remove the reviews. Be very careful with that site! The designer was "Arteam_design"
For the first time customer, there is no option to create a "blind" contest. All designers can see what other designers are submitting. Then they will wait until the last minute and flood you with similar submissions in the hopes that you irrationally pick theirs. I was also told by a designer to delete certain designs based on rule violations.
Customer service didn't read my emails thoroughly and kept suggesting things that I already disputed. Then once the contest completed (I used guaranteed payout) I've still not heard back from any of them... sad
The designer we ended up choosing was polite and easy to work with. But, we had 200 submissions of very similar logo's.
When we start a new company or concept, 99designs is the only place we go for design work. We can put our concept out to hundreds of designers at once and whittle down to what we like. Many of these designers have incredibly original and inventive designs. We like being able to "tweak" designs as we narrow down, and always are more than satisfied with the end results. The timeframe is perfect for us - giving us time to make a decision while not feeling the process becomes "stale". And, customer support with 99designs, in my opinion, is TOP-NOTCH. Contacting me when needed but not pushing anything. If I have questions, I get answers quickly and professionally. Highly recommend!
99designs is by far the best site for an independent author to find a book cover design that will enhance their work. It's no secret that title and cover are the two first signals to a potential buyer/reader. 99designs puts one in front. My friends loved the polls I sent out. I received over one hundred fifty designs and thoroughly enjoyed the process of finding the one I liked best. I recommend this site to anyone out there who isn't scared to invest a few bucks in what will be a gold mine of design.
When starting a new business, I knew I needed to concentrate on the parts I was experienced with, but graphic design was not one of them. Using 99designs.com was a smart decision as it allowed me to create a brand based on my business vision/mission, while having an artist create the visual part of it. The response from the artists was prolific and varied, and in the end I had at least 4 quality logos to choose from. The winning artist then proceeded to exceed my expectations by filling out the rest of the branding package I purchased with high quality designs for print and social media.
Nothing feels better than getting what you exactly paid for. After working with two freelancers and paying for designs I won't use. Thankfully I learned about 99designs from a friend and it didn't disappoint me. I was happy to work with talented designers and got a design that I fell in love with.
It's truly amazing how much work designers put forth to earn your selection. Designers are surely freelance, global, and work with multiple companies, and like a favorite movie of mine, 'there can be only one' winner, which all makes their efforts all the more impressive.
For me, price/effort are well in balance, but to some of the negative reviewers I must say that, the end result is very much dependent on your guidance and own effort. It's the old computer term, 'garbage in = garbage out,' wherein in most cases, if you're not getting what you want, you're probably not giving the right direction or feedback/guidance throughout the process.
Hi John,
We appreciate your thoughtful feedback!
99designs as a Global Creative Platform wants to make sure we give the chance for our designer community to be as diverse as possible and it is great that you recognize that. :) We also appreciate your insight on how to run the design contest as we agree that a contest, in order to be successful, needs to be a collaborative effort between the designers and their clients - feedback is a must!
We sure hope to be able to work with you again with your future design needs and we wish you all the best!
- Jerlyn from 99designs
Though this websites proposal includes website design, they refer only to graphics and NOT coded pages. When you take into account that 99% of 99Designs graphics are free templates floating around the net, the charge of $945.00 US (more than 20% of which is kept in house) is quite unrealistic for two pages. Before signing on to this greatly over priced service, check locally in your own community and you may find local coders who can create the graphical look and coding for considerably less. They also employ some deceptive marketing practices. When I questioned the establishment about the lack of coded pages, the very next day one of the "artists" sent me a private message offering to code for free which is clearly inside favouritism so the rest of the poor artists can potentially be left out despite their efforts. Don't buy into the hype of this operation.
You would probably get many designs, but with little to no creativity. In our case we got over 200 different options, but all fairly standard. This is not the right place to look for something out of ordinary.
Piggy back designers off other off another. Do not use them. I found a designer on my own who was actually superb and he told me his application to go after jobs on there was rejected, just goes to sho 99 doesn't know what they are doing.
I received some excellently crafted designs from 20 plus designers. Overall, favorite designs were constantly revised based on my input. Almost too difficult to choose the finalist! This we a great process for me. I spent lots of time reviewing, and messaging, but I would do it again. Very worth the cost.
I quickly realized I needed to describe my design needs more specifically. I wanted a book cover for a "Riddle Bestiary". I didn't make it clear in my initial specification that the "beasts" in my bestiary were actual, not imaginary and/or mythical and they covered a wide spectrum of animals, e.g. invertebrates, insects, reptiles, mammals, birds, etc. with an emphasis on fun animal facts.
Hi Rodger,
Thank you for the feedback!
We're glad to hear that you were able to turn your design contest experience around by providing your designers with a more specific design brief. This is indeed important to give the designers the proper design direction in order to achieve a design that you'll love. Surely, future clients will find your tip useful to ensure their contest's success.
We appreciate the trust you put in our Global Creative Platform and we hope to work with you again soon!:)
- Jerlyn from 99designs
Answer: Hi Ernest, Thank you for the question!:) While we require payment to be done prior to launching your design contest, we do offer a 100% money-back guarantee, no questions asked. Simply call us before you decide to guarantee your contest or move yourself into the final round. More information can be found here: https://support.99designs.com/hc/en-us/articles/204108729 There are a few instances you will not be eligible for a refund: - Once you decide to continue working with up to 6 finalists, you waive your right to a refund -If you "guarantee" your contest when you launch (under Contest Options), you will not be eligible for a refund as well. Keep in mind this option has to be manually "ticked" - You must call within 60 days of launching your contest I hope this helps and if you have any further questions, please reach out to our Customer Support team at: https://support.99designs.com/hc/en-us/requests/new so we can respond to your inquiries at a more timely manner. Sincerely, Jerlyn from 99designs
Answer: Hi Devon, Thanks for reaching out! If you do not see a bundle package that fits your needs, we suggest starting with one contest and then work with your winning designer via our 1:1 Projects for additional design needs you may have. I would recommend starting with either a Logo + Business Card Contest (https://99designs.com/logo-business-card-design) or Logo + Social Media Image Contest (https://99designs.com/social-media-pack). Here is some additional information on our 1:1 Projects: https://support.99designs.com/hc/en-us/articles/204760975 Please don't hesitate to get in touch with our Support Team and we can explain the options in more detail: https://support.99designs.com/hc/en-us/requests/new
99designs has a rating of 2.1 stars from 412 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 99designs most frequently mention contest holder, graphic designer and current quality. 99designs ranks 491st among Graphic Design sites.
Hi Edwin,
Thanks so much for sharing your experience with us! We are thrilled to hear our designers were able to make your brand come to life, and that you were able to work with your winning designer to create those additional branding materials for your company.
-Rosalie from 99designs