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99designs

How would you rate 99designs?
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Kentucky
1 review
0 helpful votes
Follow Doug R.
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Was skeptical at first using this process to generate my corporate identity, however, the designs and the process was incredible. I've paid a considerable sum in dollars for designs by large Marketing and Advertising firms only to be presented with 4 choices that were unacceptable. This process is excellent because it gives the designers the opportunity to reap the rewards of their work and it allows the buyer to navigate easily with those designers in real-time vs. waiting 7+ days every time you change or tweak a design with a large Design firm. Thank you again for an outstanding product that will be used across the nation.

Date of experience: January 22, 2020
Florida
3 reviews
3 helpful votes
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Creative nirvana!
September 24, 2017

I am not a creative type so when it came time to create a logo I was panicked! A friend of mine recommended 99designs and said "I'd love it." I was skeptical at first but wow, as each design came in they were better than the next. They even give you the option to "email friends" and ask them for opinions of the designs submitted. Wow, that is extra special service.
If you need something creative made, this is the place! And it's all online. What could be better than that!

Date of experience: September 24, 2017
Support T. 99designs Rep
over a year old

Hi Carlene,

We are very excited to hear that you had a pleasant experience. Thank you for coming to us for your design needs and we look forward to working with you again.

- Jerlyn from 99designs

GB
1 review
4 helpful votes
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Never received the right file from this website, designer(s) simply lack the skills and worse than all they really don't understand your English; I guess they use Google Translate! Would never recommend this website. Terrible customer services, never ever after paying for couple of projects I could actually complain about their services and the designer(s) as there seems to be no one really caring about quality there. Believe me with the money you want to pay here you would find a better designer locally if you look a little bit more than what Google Ad would recommend!

Date of experience: March 15, 2018
Support T. 99designs Rep
over a year old

Hi Nitro B.,

Thank you for your feedback and we are so sorry to hear that your experience with us has been unpleasant.

We definitely understand your frustration and we would love to help you with your issue and resolve it the best we can. If you can please contact us with your best contact number and time, we'll be happy to respond: https://support.99designs.com/hc/en-us/requests/new and directly assist you with your concern.

- Jerlyn from 99designs

Texas
1 review
8 helpful votes
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Horrible experience
February 24, 2016

I would never use them again. I received few serious submissions for my guaranteed prize contest (building illustration) and only one worth pursuing. Communication was a nightmare since the only credible submission was from outside the US. As for the money back guarantee from 99designs, it does not apply to guaranteed prizes or to much else for that matter. I suggest you look elsewhere for anything more than a logo design.

Date of experience: February 24, 2016
Brazil
1 review
12 helpful votes
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Awful
October 27, 2017

They treat designers with total contempt, put your account on hold for no reason (probably a decision made by their algorithms), take forever to reply you and, when/if they do, all you'll get will be a generic email that has nothing to do with what you have asked.

Date of experience: October 27, 2017
Support T. 99designs Rep
over a year old

Hi Jessica,

I understand how disappointing it is to see your account placed on hold. We certainly did not mean to demean you in any way, shape or form. Hopefully, you can see by our email correspondence that this is not a permanent hold. We only ask that you submit a portfolio because your current entries do not appear to represent our minimum quality standards.

99designs is a professional marketplace, and we are dedicated to cultivating a community of designers who are consistently creating unique, well crafted designs. To this end, each designer account is reviewed personally by a 99designs staff member. In order to remain objective, we do not judge quality on things like education, certifications, or even contest ratings but rather on the actual quality of the entries themselves. We use these basic, universal graphic design principles as our forms of measurement: https://support.99designs.com/hc/en-us/articles/204862935-What-are-99designs-quality-standards-

During this period of absence, we encourage you to work on your designs skills. Your suspension is *not* permanent, please make note of this. You will be able to re-apply once we open the application period, so you have a chance to reinstate your account.

Best of luck - we hope to see you in the next application period. Feel free to contact our support team with any further questions: https://support.99designs.com/hc/en-us/requests/new

- Jerlyn from 99designs

New York
1 review
0 helpful votes
Follow Allison S.
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I used this service for book cover design. Great way to get a variety of submissions and narrow down the goal as the contest goes along. Designer suggestions made my original concept better, for sure. Great customer service, too.

Date of experience: May 15, 2020
Texas
3 reviews
0 helpful votes
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I was in need of a great design for the cover of my ebook. I not only got 158 designs, most of them were very high quality. I was blown away! The cost was about 25% of the quotes I received on another site. So not too expensive! I am so glad I took my time and worked with 99designs, it was a great process from beginning to end. I am so pleased with the professional-looking publisher-worthy cover design I chose. I will definitely use 99designs again.

Date of experience: May 22, 2017
Support T. 99designs Rep
over a year old

Hi Yvonne,

We are very excited to hear that you had a great experience for your ebook cover contest! We love your tips for other future customers as well, as we agree- feedback is vital to great design:)

Thank you for coming to us for your design needs!

-Rosalie from 99designs

California
1 review
4 helpful votes
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These "contests" are ridiculous. Just a bunch of clowns sending mindless crap with tiny variations. The logo contest was $400 so we even increased the prize a couple hundred dollars and still received a bunch of junk even after revision notes.

I think the major problem is that most of the "contestants" dont speak or understand ENGLISH and we're not understanding our revision notes at all...

Date of experience: October 23, 2018
Support T. 99designs Rep
over a year old

Hi Byron,

We're very sorry to hear that the results of your design contest was unsatisfactory. As a Global Creative Platform, we welcome all designers from different parts of the globe to join our community. We understand that this may cause for language barriers which is why we have a dedicated designer support team that can assist with this. We also made sure that there are different ways that a client can communicate with their designers, such as allowing them to leave annotations, drawing over designs and sending images for reference.

With this, we do appreciate the effort you put into the contest. Perhaps, you can try the 1:1 project instead where you can work with a designer of your choice at a negotiable rate -https://99designs.com/projects

- Jerlyn from 99designs

Utah
1 review
9 helpful votes
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UNETHICAL & GREEDY
April 29, 2016

As a professional graphic designer of many years, I have to say that 99designs is one of the most unethical businesses around. It's like going to a restaurant, ordering 50 meals, and then AFTER the chefs have cooked them, only paying for one. Not only is the premise bad, but 99designs doesn't pay. They scam designers and clients out of money often. Hire a real designer if you want quality design.

Date of experience: April 29, 2016
Netherlands
5 reviews
1 helpful vote
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So far so good!
January 28, 2020

99 Designs did an awesome job! I needed Interior book design that keeps readers engaged and when I contacted them, they were quick to reply and very knowledgeable too.The work is still in process and the design is almost ready but so far I am quite happy with their work!

Date of experience: January 28, 2020
Indiana
1 review
2 helpful votes
Follow Steffi R.
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I love the contest approach to design. You feel 'spoiled' by all the designers who hop onto your contest and share their best concepts and talents with you. I'm humbled that the almost 90 submissions I received came from designers who could've been designing for other brands. But they chose mine and I was so happy. The final design captures our vision and mission perfectly. I will definitely work with 99designs again and refer them to others.

Date of experience: May 22, 2017
Support T. 99designs Rep
over a year old

Hi Steffi,

Thanks so much for sharing your experience on 99designs- we are so happy you came to us for your design needs!

-Rosalie from 99designs

New York
1 review
19 helpful votes
Follow Jim B.
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To be honest, the bad reviews on this page almost made me stay away from 99designs.com

I decided to go through with a $499 contest anyway & trust their refund policy. I received a lot of nice designs & very good ideas (along with a bunch of bad ones, but you can just delete them with a click). I didn't get anything that I wanted to pay for. So I called them for a refund. It literally took about 30 seconds for them to process my refund. If they had issues with refunds in the past, they seem to be gone now.

I think if I ran a contest for anything other than this current project, I'd probably have a logo I love. If I took my favorite designs & went to the next round to refine them, I might of come up with something great too. I just didn't want to risk it.

I will definitely be back to run some contests for my other projects.

Date of experience: August 28, 2014
Maryland
1 review
4 helpful votes
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Buyer Beware
November 27, 2018

This service is GROSSLY overpriced. The designers don't appear read to read anything about your business and submit substandard designs. To this end, I received lots of designs but 95% of them were garbage. The type of files received at the end, with the exception of the logo are not necessarily usable. To send PDF letterhead in the 21st Century is patently absurd. Who sends letterhead to the printer in 2018? Overall this was a complete waste of hundreds of dollars. If you're going to spend close to $1000, I recommend finding someone else for the job. I wish I had read actual reviews BEFORE I made the purchase. Shame on me! Dont waste your money!

Date of experience: November 27, 2018
Support T. 99designs Rep
over a year old

Hi Michelle,

We appreciate your feedback!

We are so sorry to hear that your design contest did not work out for you. 99designs, as a Global Creative Platform, wants to make sure that our clients like you not only receive a design that you will love but with complete deliverables that you can use.

We'd love to discuss your concern with you further and help remedy the situation as best as we possibly can. Please do send us an email at - https://support.99designs.com/hc/en-us/requests/new and our Client Support Team will make sure that your concerns are heard and taken cared of.

- Jerlyn from 99designs

South Africa
1 review
4 helpful votes
Follow Sandy S.
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If your business needs any corporate branding, from logo design to website design I doubt that you'd get the variety of choice you get on 99designs. As a designer, I get excited about the work I get to do on this site.
Besides helping customers it creates an environment that causes designers to 'go the extra mile' and hone our craft due to the competitive nature of the way in which the work is carried out... besides, who would you rather have doing your work when it comes to creativity, a designer working for a company who has no choice in the assignments they are given, or a designer who has selected your project by choice because it excites them?
Think about that and then give 99designs a try. When you do, I hope I see your contest... who knows, we may find ourselves working together soon.

Date of experience: December 18, 2016
Montana
1 review
0 helpful votes
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Great new logo!
October 5, 2018

I held a logo design contest and received over 70 entries from designers all over the world. It was great to have so many options and ended up with a logo that I absolutely love.
I'll definitely use this again for any future design needs.

Date of experience: October 5, 2018
Support T. 99designs Rep
over a year old

Hi Julie,

So excited to hear about your design contest experience! As a Global Creative Platform, it is our mission to connect clients like you with diverse group of designers to come up with a design that you will truly love. So happy to see it in fruition! We thank you for trusting in the designers' creativity and we look forward to working with you again.:)

- Jerlyn from 99designs

Texas
1 review
3 helpful votes
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When you select a winning design/designer they will get lazy and make minimal effort to perfect design because they already won and got paid anyway. There's no support to this website shen you try to get things fixed. Just be aware that they use Pakistan designers who are extremely cheap and over price this service.

Date of experience: August 3, 2019
Texas
1 review
13 helpful votes
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I thought developing my company's logo was going to be fun but I made the mistake of using 99designs. The experience was disjointed and the process seemed rushed and cookie cutter. I did not end up using any of the designs but fortunately I found a great local designer. We met for coffee, discussed my vision, and had meaningful a interaction which (a few weeks down the road) led to a design I am very happy with. And it was FUN.

Save your money and use a private designer. Do not use 99designs

Date of experience: October 16, 2015
New York
2 reviews
1 helpful vote
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99 Designs from beginning to end was so professional. Their communication is better than most businesses. When I called the company they would call me back immediately.
I bought their logo service. Great price! All the designers were so professional! The designer who won CUBE is an incredibly creative artist. I received rave reviews from everyone I showed it to. If I need anything else done I would honestly just go back to this company.

Date of experience: August 20, 2018
Support T. 99designs Rep
over a year old

Hi Deborah,

Thank you for the feedback!:)

It was a pleasure to be able to work with you in getting a custom design you love! Rest assured that we will keep providing good customer service and we hope to see you back in the platform soon and we wish you all the best!:)

- Jerlyn from 99designs

Romania
1 review
10 helpful votes
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My designer account was suspended and I received a template e-mail which didn't specify the concrete reason for suspension. Even tried talking to their support but I got only a copy-pasted answer.
An entry I worked hard for and got great feedback from the client was deleted without any notification.
I have not received any answer from them regarding this issue.
I do not recommend this website at all.

Edit: The only design in my portfolio was chosen as a winner by the client, which invalidates quality as a reason for suspension.

Date of experience: August 1, 2018
Support T. 99designs Rep
over a year old

Hi Istvan,

Thank you for the feedback and we're so sorry if your designer account got suspended. I was able to check your account and it looks like our team has temporarily suspended it for quality.

I understand how disappointing it is to see your account placed on hold. We certainly did not mean to demean you in any way, shape or form. Hopefully, you can see by our email correspondence that this is not a permanent hold. We only ask that you submit a portfolio because your current entries do not appear to represent our minimum quality standards.

99designs is a professional marketplace, and we are dedicated to cultivating a community of designers who are consistently creating unique, well crafted designs. To this end, each designer account is reviewed personally by a 99designs staff member. In order to remain objective, we do not judge quality on things like education, certifications, or even contest ratings but rather on the actual quality of the entries themselves. We use these basic, universal graphic design principles as our forms of measurement: https://support.99designs.com/hc/en-us/articles/204862935-What-are-99designs-quality-standards-

During this period of absence, we encourage you to work on your designs skills. Your suspension is *not* permanent, please make note of this. You will be able to re-apply once we open the application period, so you have a chance to reinstate your account.

Best of luck - we hope to see you in the next application period. Feel free to contact our support team with any further questions: https://support.99designs.com/hc/en-us/requests/new

- Jerlyn from 99designs

Thailand
1 review
0 helpful votes
Follow Keith C.
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The absolute best part about 99 designs is the ability to have multiple talented artists doing their absolute best work to win the contest. This means you get several different creative logos sent to you from across the world. Changes can be made directly with artist while the contest is running. I chose the Bronze package for my car wash logo and I am 100% satisfied with the logo that was created!

Date of experience: May 21, 2018
Support T. 99designs Rep
over a year old

Hi Keith,

Thank you for your feedback!

It's awesome to hear that your design contest went as well as you hoped and it was our pleasure to be able to help you find a logo design that you love - with the help of our talented designers on the site.:)

We thank you for trusting in our service and we look forward to working with you again!

- Jerlyn from 99designs

Overview

99designs has a rating of 2.1 stars from 412 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 99designs most frequently mention contest holder, graphic designer and current quality. 99designs ranks 491st among Graphic Design sites.

service
48
value
48
shipping
22
returns
25
quality
48
This company does not typically respond to reviews
+38