8x8 Inc

We started using the 8*8 almost 3 months ago, the agent who gave us the quote was
Raphael Castro, this individual, never answer our phone calls, or emails NOTHING. We cannot get in touch with anybody when we have questions bout our billing. Last month for 3 lines i was charged $65. This month for also 3 lines i was charged $184. HOW? Nobody can explain because i cannot get a hold of anybody!

Over priced and unreliable. No customer service. Finally was able not renew their contract.
They decided that they did not like it so they are still charging me monthly premiums. On top of which just noticed additional charges that are 12x the monthly premium, while all along customer service is ignoring this.

Had to dispute charges with credit card company

The product is really chaotic. They don't have any help that matches the product. They don't have support that understands the product. It is a very confusing product with lots of bugs. I love my agent but it really doesn't make it a good experience. They lack features like support for Nomorobo or simple block list for uploading your Contacts or basically any modern future you would expect. It works for a big company is looking for a full-time person to do nothing but try to keep their system working.

If anyone has had issued and were forced to connect with 8x8 even though you had told them to cancel the contract
Please let me know. I will have the website up by December end and in most states you can get 3 times the amount on what you paid on your contract--for us it is about $4000 per year and our attorney is confident that with SLA they have in place none of the performance issues were resolved --in fact to date 4 of our phones still dont work an slow down the internet by 10 x---we have 300 mega bytes upload and download--once the phone is connected--the reading shows 8-12 mega bytes

ALL documented and we are also going for business loss. So friends get your documents together and get companies like this out of the VOIP business.

I am, or I should say was, as long time customer of 8X8. They have turned into a TERRIBLE company; non-existent customer service. They have not only constructed a "web site" which just puts customers into a loop when it's used, but now one can't even get a billing or customer service rep on the line to assist. I have been trying to cancel my account, but once in their clutches you seemingly can't even do that... I literally had to cancel my payment card and get it re-issued to keep them from continually banging the card after being informed to cancel service. Do NOT get involved with these people... it will be one of the most frustrating experience you will have, plus I have come to the conclusion they have decided customers are a pain in the backside and now deal with them dishonestly, if at all.

Customer support is nonexistent. Just try to speak with a live person. Then if you cancel, they trot out the fine print of their contract, which says you auto-renew every year and you owe the balance of the year.
DO NOT USE THIS COMPANY!

It's hard to reach out to their live support. They'll just keep passing over you to their chatbot for help and if you try to call them directly, you'll be stuck in the queue for about 15 minutes and their agents are not that skilled enough to understand your concern. To be honest, it's frustrating and time-consuming! Not ideal for a fast-paced workplace.

I work in a company where we handle different VOIP Providers so I understand that we can't always get 100% uptime that's why every VOIP's Technical support is very vital for this kind of business. Among all the VOIP providers I've worked with, 8x8 is by far has the worst customer support ever. 8x8 should improve this!

Canceled the service with Mary on 7/17/20 after being without phone service for 3 weeks. The 8x8 Indian or Philippian tech support "bricked" my 8x8 phone after 4 hours on the line. They are useless. 8x8 continues calling me for payment and past due balance to be paid. They continue sending emails also. I guess canceling the service doesn't mean canceling service to them. They are a complete joke.

The service is way too complicated for small firms. It's impossible to easily do anything to customize the service without reading through multiple instructions. Worse yet, there is virtually no customer service. Terrible, terrible choice for any small firm. Stay away from 8x8.

All overseas, you often get cut off of calls and they cannot solve the issue EVER on the first call.
Would not recommend at all for any size business.

If I could give zero or negative stars I would. This company is as shady as it gets. I have requested to cancel now 4 times. I had been with them for over 10 years. The service and the product have consistently declined since I initially signed up. Despite the declining product I stuck with it to avoid the hassle of changing. When I needed to cancel after it had gotten so bad they said I was still in a contract; which they could not produce and have continued to charge me monthly since. I have made repeated attempts to cancel and my emails are ignored. I have requested calls by management which never came. This is a terrible company and any prospective buyer would be a fool to engage with them unless you want no support, overpriced services and equipment and otherwise like being treated like a number instead of a client. Customer service is terrible, little to no support, etc. I simply could not say enough bad things about this company.

The quality of calls is poor at best and the customer service is worse. Calls get dropped regularly or don't connect at all. Trying to log into your account is an absolute nightmare. Calling customer service is long, tedious and rarely yields any results. Services disconnected in error and when called to discuss, one person sent me to another, then another and eventually got sent to an unchecked voicemail. Not worth the money. My time is valuable and is wasted trying to deal with these issues. When my clients can't call me or have calls dropped regularly it reflects badly on my business. I would suggest paying a bit more elsewhere and getting a better service.

I will just 'delete account' and see if this works so they'll stop charging me.
If not, i'll have to just cancel my credit card to stop it.
I'm on the phone trying to cancel it now, and the guy has to check and see if 'delete account' will cancel the subscription. How can you work there in customer support and not know how to cancel a subscription?
I spent half an hour waiting to talk to billing. Then he said to call back and press # 1 for tech support.?
I did. The guy I spoke with seemed nice enough. But why am I on the phone for 50 minutes trying to cancel my subscription? He wanted to have me share my screen and help me. This seems tech savvy, but also unecesssary and possibly shady. He again seemed nice, and was still trying to help me. Maybe he is a nice and helpful guy, but this company should have a 'cancel subscription' button and a section that shows where my account billing info is on the website, so I can cancel it or change my billing or whatever. So mad. Do not subscribe from them unless they improve things in the future. - IN MY OPINION.

Start up, they take your money and run, no support, no human anything, they send you emails that, if you've not set it up before, don't make any sence. My bill went up about 50%, ive had the service since May, the last month or more I've found the number doesn't work, when calling it gives an 8x8 recording to enter some number. And the worst part of 8x8, is customer support, I've now been on 'chat', which is the only customer support there is, you call in, it states "go online, goodbye" and online is a joke. I started chat at 3:33, they found my 'account' 10 minutes ago, its now 5:15 remember we are 'chatting', in my logged in account... still on chat, rt at 2 hours, now theyre trying to trick me into upgrading is why number doesnt work.
I asked why my bill increased, he gave me a phone number, "I have to speak with the billing team", called the number, as stated above, "go online, goodby" online is where I've been for well over 2 hours now. He claims number is fixed, i called, same issue. Bottom line, this is a horrible company, higher priced than many others, pathetic customer support.
Number still not working, was just told "give me a minute" its now almost 6:00

I would recommend 2 cans and a string before 8x8...

I can not even begin to explain just how awful this service and company is. I cannot wait to get away from them.

In no particular order

- Their licensing is intentionally confusing - be VERY careful when discussing how many seats / extensions you need and what calling plans include what.
- Their pricing is awful - even if you choose not to heed the warnings and sign with them anyway - they will offer you any discount to get your to sign - so don't be afraid to low ball them BIG TIME.
- Their system is a kludge of different products that do not interact well. This is a MAJOR problem
- There is no live support - every thing is ticket based and they routinely close tickets without responding - They change the severity level of tickets without update
- They mark tickets as duplicates / close them - and send no update
- Their level 2 support can do nothing but forward serious problems on to operations - who has 48 HOURS to respond!
- They screwed up the number porting - porting the numbers early before we were ready
- Their call center system and phone system are different platforms - so the systems are linked with a phone number - that number THEY used was temporary so when the live numbers ported over - the two systems lost touch with each other until someone figured out they needed to manually update that link.
- Because the call center and phones are two separate systems - calls transferred to people in the office but not in the call center only see the call center phone number on caller id - not the callers phone number
- you created users / extensions in one system - and they do automatically create in the second system - but not correctly - so you have to go fix them manually
- if you edit a user in the phone system - you then have to go make those edits again in the call center system
- their "multi-edit" feature -- only lets you edit a few fields - it is largely useless in that respect - AND in the fact that it sometimes says it finished - but it didn't - so you have to go check every record anyway
- Their import feature -- is very buggy and can only be used to create new extensions / users -- I would avoid it
- Their soft phone both for PC and mobile typically has a HUGE audio delay that makes it very difficult to have a conversation
- Their web interface for the agents is clunky and doesn't allow a lot of room for descriptive queue names and such
- you can not use multiple queues for advanced call routing without losing caller position.
- the agent interface has an option to pop out the call panel to a smaller window -- but only in IE 11 and the application doesn't work in IE 11 -- except for that cool little pop out window feature which doesn't exist for other browsers.
- Their meeting product. - I can't even describe how bad it is - we just gave up on it -- just please don't use them.

There is just an overall lack of care with this product and support.

I could do on for hours if I read back through my old emails - this was just stuff off the top of my head. I figured since I am without phones and waiting for a resolution I might as well do something productive.

I hate them. I absolutely hate them.

I have found this company is one that provides terrible service evidenced by the very poor voice quality as I experience voice drop outs where entire sentences are missing from conversations, there are voice delays, echos, and difficulty understanding conversations due to the horrendous voice quality as the volume is so low it cant be adjusted high enough to make the person on the other ends voice clearly audible. I have spent hundreds of dollars purchasing their recommended QOS router with their new digital phone. I also upgraded my internet connection speed to over 200mbs (download and upload speeds) at an additional expense of several hundred dollars yet my efforts were for not due to their inferior outdated system. Calling tech support is a ridiculous and can easily turn into an all-day event taking 4 or more hours only to than be referred to tier two support which will call you back approximately two weeks later, if at all. To make matters worse they undertake unscrupulous billing practices whereby they will increase your bill and charge your credit card without any advance notice. My recent monthly bill jumped from $50 to $60. But this is not the first time this type of increase has occurred without the advance notice. This has happened many times over the years and when I call to complain, I am told, I could cancel at any time thats it. No apology, no offer to reduce the bill or offer any type of credit. Shame on you 8X8. At the very least, act like you care enough to make an effort by being accommodating to customers! I believe loyalty is a two way street so now those days are over and it is now time to give their competitors a chance. Avoid this company at all costs or you will pay dearly in lost business and aggravation.
Update: 11/22/2017
After registering complaints with 8x8 about the lack of customer support, I was advised by them that if I did not like the service I should take my business elsewhere. I heeded the advice and have contracted with a new telecom company (Ooma) to service my telecommunication needs. I contacted this company on November 15th to request my phone numbers be ported over to the new service provider. While my secondary number was released 5 days later on November 20th I have now been told my main number will now not be released until December 15th. Is it a mere coincidence that this simple step which was readily available for one number will take a month for a second number thus allowing them the opportunity to bill me for one additional month? Be assured this is the treatment you will receive if you choose to deal with 8x8 for your telecommunication needs. I would advise against it. By the way 8X8 removed my negative review from there website.

Avoid this company like the plague. My phone has been down for a day and half and I was just told that my work order has not even been assigned yet. The incompetence and utter lack of urgency to resolve my issue is astounding.