Jim B.

Just an awful experience. We placed an order at the Pottery Barn in South Park Mall, Charlotte, NC months ago for 2 identical chairs. After waiting weeks we finally got contacted to schedule delivery. Low and behold it was only 1 chair. Apparently they had canceled our order and replaced it but only ordered 1 chair not 2. Now we have family coming for Thanksgiving and were assured the other chair would arrive before then. We just recently were told delivery had been delayed again until mid-December. When we called to inquire about the other chair we were informed that it was already on a truck. I was also informed that it apparently takes Pottery Barn 3 weeks to make the arduous journey from NJ to GA. 3 weeks. Now you and anyone else can make that trip in 10 hours. It takes this allegedly high end furniture store 3 weeks. I asked about other remedies such as sending me another chair and having it shipped directly to me. They offer no solutions, no apologies and no compensation for their errors. Avoid this place, there are plenty of other options to overpay for furniture.

Avoid this company like the plague. My phone has been down for a day and half and I was just told that my work order has not even been assigned yet. The incompetence and utter lack of urgency to resolve my issue is astounding.