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I am, or I should say was, as long time customer of 8X8. They have turned into a TERRIBLE company; non-existent customer service. They have not only constructed a "web site" which just puts customers into a loop when it's used, but now one can't even get a billing or customer service rep on the line to assist. I have been trying to cancel my account, but once in their clutches you seemingly can't even do that... I literally had to cancel my payment card and get it re-issued to keep them from continually banging the card after being informed to cancel service. Do NOT get involved with these people... it will be one of the most frustrating experience you will have, plus I have come to the conclusion they have decided customers are a pain in the backside and now deal with them dishonestly, if at all.
Tip for consumers:
I am, or I should say was, as long time customer of 8X8. They have turned into a TERRIBLE company; non-existent customer service. They have not only constructed a "web site" which just puts customers into a loop when it's used, but now one can't even get a billing or customer service rep on the line to assist. I have been trying to cancel my account, but once in their clutches you seemingly can't even do that...I literally had to cancel my payment card and get it re-issued to keep them from
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Wayne M.'s review of 8x8 Inc earned 4 Very Helpful votes
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Empty.
Over priced and unreliable. No customer service. Finally was able not renew their contract. They...
The quality of calls is poor at best and the customer service is worse. Calls get dropped...
