• 3Gorillas.com

3Gorillas.com

Overview

3Gorillas.com has a rating of 4.9 stars from 1,604 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 3Gorillas.com most frequently mention customer service, free shipping, and air conditioner. 3Gorillas.com ranks 13th among Home & Garden Other sites.

Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0

What reviewers want you to know

Positive highlights

  • I spoke with someone in customer service and she was really nice and helpful.

Critical highlights

No critical highlights yet

How would you rate 3Gorillas.com?
Top Positive Review

“Hassle Free”

Robert M.
8/3/22

Ordered a mini fridge when I got there they were sold out but offered me other similar choices with what was in stock. Very satisfied with product and customer service.

Top Critical Review

“Won't get what you ordered”

Justin H.
10/8/20

Its a long story but in short you will get something similar to what you ordered but probably more damaged than promised and missing, damaged, and incorrect parts. Just save yourself some time and buy new. It's not worth the hassel.

Reviews (1,604)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (20)
Thumbnail of user robertm6721
1 review
0 helpful votes
August 3rd, 2022
Verified purchase

Ordered a mini fridge when I got there they were sold out but offered me other similar choices with what was in stock. Very satisfied with product and customer service.

Service
Value
Shipping
Quality
Thumbnail of user robertw513
robert w.
1 review
0 helpful votes
October 10th, 2017
Verified purchase

It was a quick and easy transaction. However, my product has a right handle that is smashed in and a triangle hole above the right handle that measures 1" on all 3 sides. I looked in the box but didn't see the missing piece. Although the unit seems to operate properly I was expecting a better quality. I attempted to call you early Friday afternoon but the voice mail said your office was closed. I would really like an explanation. Thanks

Thumbnail of user susann1630
1 review
0 helpful votes
May 7th, 2023
Verified purchase

Chris was very helpful. He and his son were there on Saturday to help my husband load it.

Thumbnail of user matthewu9
Matthew U.
4 reviews
1 helpful vote
June 3rd, 2015
Verified purchase

I wanted to re-rate 3gorillas because of the after-purchase service I received. I purchased a refurbished Danby portable AC for my warm 2nd floor rooms. It arrived after about 5 days with a broken vent assembly, but they sent me a new one. Very happy with how they handled the issue. The unit had scratches and scuffs, but this was addressed in the item description. The unit itself can make a sunless room very cold, but it takes a long while to affect multiple rooms. Overall though, I am very pleased. Thanks

Thumbnail of user dawnb155
Dawn B.
1 review
0 helpful votes
June 24th, 2020
Verified purchase

So far Soo Goood!
Does a great job cooling off all 5 small rooms in a two story dwelling. Very impressed!
Very Fast and efficient service!
My unit had some blemishes signs of actually being previously owned but still very happy with product and service!

Thumbnail of user sharonr161
Sharon R.
1 review
0 helpful votes
February 11th, 2015
Verified purchase

Besides having the best prices, even $10 less than ebay, the main reason I shopped here is because you accept paypal. Since I'm paying my credit cards down I can no longer use my cards. So I purchase things with cash or paypal only. I also love the free shipping and the 5% coupon code. If you get more of the Technique pressure cookers in the red color please let me know because I want to purchase another one in the red color. Thank so much!

Thumbnail of user toddg198
Todd G.
1 review
0 helpful votes
July 9th, 2020
Verified purchase

Picture of each item is nice to see with the information necessary to make an informed buying decision.

Thumbnail of user anonymousz790
anonymous Z.
2 reviews
0 helpful votes
April 14th, 2020
Verified purchase

Had to make several attempts to enter an email. Despite the fact my computer automatically enters this field ? I dont know ?

Thumbnail of user consuelon2
Consuelo N.
1 review
0 helpful votes
April 2nd, 2020
Verified purchase

I am very satisfied with this site and the customer service all my text messages and concerns were answered in a timely fashion very professional thank you so much

Thumbnail of user ebonyy2
Ebony Y.
1 review
0 helpful votes
April 11th, 2020
Verified purchase

im just happy you guys have deep freezers in stock during these times. ive searched EVERYWHERE i came accross your website looking on craiglist and i just want to say thank you.

Thumbnail of user rickiew6
Rickie w.
1 review
0 helpful votes
August 25th, 2019
Verified purchase

I love the fact that you have PayPal you do not have to go through all this stupid nonsense asking all this ridiculous information like some sites to how old are you what's your birthday what's your email just to get a price everything came up real quick and I got right into PayPal PayPal is the safe site I'm glad you use it thank you I have been pricing dishwashers when they asked me for a credit card that is a red flag thank you again that you have PayPal

Thumbnail of user larrys221
Larry S.
1 review
0 helpful votes
December 6th, 2013
Verified purchase

Every thing was great but. including instructions would have been helpful. I needed help with the set up and your people could not provide answers.

Thumbnail of user matts304
Blue G. – 3Gorillas.com Rep

Sorry for any issues with the setup! We will be attempting to add links to the manuals in our listings when available. Please check the link of your purchased item again in 48 hours and we hope to have it up by then. Thanks!

Thumbnail of user leew102
Lee W.
3 reviews
0 helpful votes
December 10th, 2013
Verified purchase

Coming across 3Gorillas.com was like finding a $*** bill in a suit coat you haven't worn in a while....a great unexpected surprise. I got a great deal on a kegorator, and the whole experience from begining to end was top notch. I have added their website to my short list of favorite retail sites. I never buy anything without checking 3Gorillas.com first...and I recommend you do the same!

Thumbnail of user mountaing1
Mountain G.
1 review
0 helpful votes
December 6th, 2013
Verified purchase

I bought a Smart+ heater for our cabin and it works great. I had some questions about how much energy it would use and what model would be the best for my room. Their customer service team answered my questions thoroughly and suggested a unit to buy. I received my heater quickly and works great. I am very satisfied with my overall experience from 3gorillas.com and would recommend to friends.

Thumbnail of user sharonc437
sharon c.
1 review
0 helpful votes
August 8th, 2019
Verified purchase

easy process to purchase, however too many old items ('out of stock') clogging the results. would prefer not to see items that cannot be purchased any longer

Thumbnail of user tinar279
Tina R.
1 review
0 helpful votes
July 5th, 2020
Verified purchase

the overall process was easy but when it said about picking up in new holland there was no bypass for that I had to put a shipping address in and that didn't make sense since I was picking it up or hope to.

Thumbnail of user michaele161
Michael E.
1 review
0 helpful votes
December 8th, 2013
Verified purchase

I recently purchased the NW700 Nightwatcher LED Security Motion Tracking Light with Camera. I had done some research and knew that this was the model I wanted. I called up 3gorillas.com to be sure they had it in stock and the lady in customer service was very helpful and pleasant and let me know that they would ship it out THAT DAY! It arrived quickly and I am very happy with the security light. I would definitely buy from them again...best deal around! Thanks!

Thumbnail of user jm294
J M.
9 reviews
14 helpful votes
May 31st, 2016
Verified purchase

Quick, easy, good prices, and the video on refurbishing was informative. Love your logo by the way!!

Thumbnail of user unclej1
Uncle J.
1 review
0 helpful votes
March 31st, 2014
Verified purchase

I ordered a shredder with some hesitation. Got the product fast, but it was not the right product for me. Contacted three gorillas and was told to send an email. Got a response that a technician will call. Said "oh-oh, here comes the BS". No- I just got a return tag, and a few nice emails. They got the returned package this morning and informed me of the refund before noon

Customer services is impeccable. If they have the product I need, I will from them without hesitation.

Thumbnail of user thomasc342
Thomas C.
2 reviews
0 helpful votes
October 2nd, 2019
Verified purchase

The Tracy and Greta went above and beyond to help me get exactly what we needed! It was our 3rd purchase of the same kegerator . I just wish I could have received more than the 5% discount offered to everyone for our loyalty purchases.

Thumbnail of user alexandrac50
Alexandra C.
1 review
0 helpful votes
November 20th, 2016
Verified purchase

That was EASY & Your prices are great. I watched your video about HOW you Refurbish your items. I hope it's all true. I found you through the Sears website.. But trying to shop with the smaller, less corporate companies that have actual people & families they support. Thank you for doing business so well !

Thumbnail of user dustye4
Dusty E.
1 review
0 helpful votes
June 21st, 2018
Verified purchase

So far it's quick and easy. No account to set up or anything. I used PayPal and the sale was completed asap.

Thumbnail of user nathanj40
Nathan J.
5 reviews
0 helpful votes
August 14th, 2016
Verified purchase

Good price. Saved about $35 by buying from you instead of Walmart plus you ship right to my door (no in store pick up). AND you had the 5% off coupon code advertised online, so I was glad I got to use that

Thumbnail of user willardv4
Willard V.
1 review
0 helpful votes
September 3rd, 2014
Verified purchase

Overall, pretty good. However, when I went to checkout, it lost the item that was in my cart so it showed a total cost of $0.00. I had to renter the item into the cart and then complete the checkout information over again. However, once my order was entered, everything went smoothely and I was very satisfied with the prompt delivery of my order.

Thumbnail of user mn80
M N.
1 review
0 helpful votes
September 14th, 2016
Verified purchase

great price on item and free shipping is a big plus. i Will have a better formed opinion after my purchase arrives.

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From the business

We offer High Quality, Brand Name New, Scratch & Dent and Refurbished Products at the LOWEST prices on the Web! Shop our Major Appliances, Portable Air Conditioners, Heaters, Wine Coolers, Mini Refrigerators, Ice Makers and More. Check back often as our inventory changes all the time...

Business History

We started our business in 2003 and have been offering the Best Deals we can find still to this day.

Company Representative

Thumbnail of user matts304
Blue G.

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