2-10 Home Buyers Warranty

If I could give zero star I would. This is the worst company we have ever dealt with. When you buy a home warranty you thought you bought a peace of mind. Wrong! We are over a month without air conditioning at over 90 degree temperature and on some days it was over 100 degrees in Tennessee. When we bought the warranty my husband specifically asked to buy the highest coverage package. We paid the premium level package (at the time that was the highest package we were told by their rep). Two of our AC broke down right at the beginning of the heat wave. We had multiple AC technicians coming out to evaluate them. All said we need to replace the condensers and furnace, i. E. the complete system replacement. 2-10 rep Omar tried every which way to delay the appointments and response knowing we are enduring unbearable heat. Then after he already authorized full system replacement in writing he backtracked to refuse to replace the furnace which is at the end of life. He also told us the warranty only covers one unit and if we wanted to cover more than one unit there is another higher level package we should have gotten (which their previous rep clearly misled us to believe everything was covered by the more expensive coverage we paid for). So we paid for a company to replace an entire system out of pocket for our bedroom and requested an upgrade of our coverage to the highest level in case of future issues. Little did we know that was such a waste of money and their trap for us to pay higher coverage for nothing. Coincidently our third AC had a burned motor right after we upgraded our warranty coverage and needs replacement. Omar once again denied the coverage and claimed we had existing problem before upgraded the coverage. After jerking us around with all sorts of delay tactics he has not sent anyone to fix the first AC and now he just canceled the technician (their vendor) who's come out twice to do evaluation and has been in discussions with him and us for a month and reassigned us to a new vendor to start the evaluation process all over again, even though Omar already approved our main floor AC full replacement days ago after multiple technicians have evaluated the system and confirmed it's beyond repair. Per the previous technician who has worked with this company for years this is how 2-10 screws their customers to avoid paying for coverage. Be aware! They care nothing about their customers. You will be screwed when you need coverage.

I have been through a Divorce that was less stressful than dealing with these thugs. Don't waste your time, your $, your sanity on this company. We are actually upside down on a new air con unit that was 'covered' through this company. We would have been better off financially and stress wise to have hired a company to replace on our own. WORST EXPERIENCE with the most unethical company with which I have ever had the displeasure of working.

I had as plumbing problem that was causing me an expensive water bill. I called 2-10 that assigned with locating on plumber and the repair. Not only did they send a very well trained professional they also handled the claim in an expeditious manner.The problem was solved headache free with zero worries

Ok so realators and buyers do not purchase a home warranty from 2-10. They are now telling me that it is my fault that they refuse to repair or even replace my system. Due to the inspection report on my heat pump... This company is a joke and I have alot of real estate agents that are friends and they won't be purchasing from 2-10... preexisting conditions is the reason they are giving me... 2-10 is a rip off. Update... so these crooks ask for the inspection report on my heat pump my realtor sent it to them and they are sticking with their original conclusion... TO DO NOTHING AT ALL TO HELP... the service tech that came out said they would either fix or repair the unit... NO THEY WON'T DO ANYTHING! STAY AWAY FROM 2-10 THEY JUST TAKE YOUR MONEY WITH NO INTENTION OF HELPING YOU...