1ClickPrintReviews 62

Absolutely HORRIBLE! My order was for two prints of my daughters wedding with the promise of it being here with in two weeks. Was supposed to be a Christmas gift. After 12 days & the status never changing from "In Production" I emailed them & was told they were unable to find my order with the information i provided, which i might add, I gave them ALL the information including the order date, what i ordered, a screenshot of the order & the order number. I emailed them back with the information again only to get no reply for several days after i had e/mailed them several more times. THEN! I was told it was lost in the mail & I needed to contact my local post office, & if unable to find they would either give me a full refund or send them out to me again free of charge. I e/mailed them back asking for a tracking number or something, never got a reply. I emailed them approximately 6 more times over the next several days. Yesterday (the day AFTER Christmas) I emailed them asking for a refund if it wasn't here before New Years. Today (two days after Christmas) I get an e/mail saying it is being reprocessed & would be sent out when ever the next batch was due to go out after the New Year, when ever that is. ABSOLUTELY HORRIBLE! Would highly recommend not to waste your time with this company unless you don't care if or when you get your order.

I should Samantha emails with the responses and the tone in the emails are not nice so if anywhere here they tell you that your satisfaction is guaranteed thats a lie I asked them for a refund repeatedly and they chose to not do that they were going to send out another campus just waiting till that comes so I can open it up probably not like it for the same reason and send it back as of yet they have not resolved the issue they responded to an email and that was over 20 some hours ago so we will take this as far as it goes remember this, Word-of-mouth is everything in your business and your customer service skills suck

Thank you for your order, we can now confirm the order been processed and Shipped via standard Mail on Wednesday 22nd of November 2017
You can expect to receive your order after 7-10 working days from when the order has left us.It looks like your order has been lost in the post.If you could please check with your local Mail depot to see if they have anything under your name/address. If not, please let us know and we'll issue a replacement to be sent out at no extra cost.
Alternatively, we would be more than happy to issue a full refund for your order.
Again, please accept our apologies, we will do our best to get this issue rectified as soon as possible.
Kind Regards,
Colette Turner
1Click Print

Its been 4 days Since last email was received and replied with no response and still waiting for my refund as its to late to send again as it was a Xmas Present so still waiting for my Refund want my Refund.