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1-800Wheelchair.com has a rating of 3.8 stars from 319 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800Wheelchair.com most frequently mention customer service, next day, and business days. 1-800Wheelchair.com ranks 2nd among Wheelchairs sites.
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In a bit of a knee jerk reaction to a temporarily broken scooter, my Mom orderred a replacement from Joe at 1-800Wheelchair.com. Before it arrived, her broker scooter got repaired. Joe was EXTREMELY understanding and had no issue helping to cancel the order, even though the equipment had been shipped. He handled the FULL refund without issue. Very good company. Did not expect a full refund, including shipping - Over-the top doing the right thing in my book. *This is not a bogus review- I uploaded screenclip of e-mail thread. Call Joe at 800Wheelchair.com. Good guy and good company to do business with. - Allen Truett
This company sells substandard items. I have found that out two times. The customer service is substandard as well. Got a wheelchair for my wife. Within 3 months the so called leather armrests started to tare and the insides were coming out. It took weeks for replacements. I will never use this company again.
Got a wheelchair from them. They delivered promptly but my issue is they charged me for an extra item that was part of the wheelchair package. Plus the anti-tippers did not match the wheelchair. The package was sealed so I know they did not put the anti-tippers in separately. Plus the anti-tippers were in a separate box that included the footrests and that was sealed too. They are a little shady.
I ordered a Featherweight 13.5 lbs. Wheelchair recently. I works well, it's lite weight and easy to handle. Unfortunately, medical insurance reimbursement was never discussed during my purchase process. After some research I found out that my insurance carrier will reimburse me if I submit the appropriate information about the vendor. Rio G. provided me with the requested information and I am now about to order the chair. Rio was a big help in providing this info. She was also very pleasant and professional.....
We purchased the Model H wheelchair. First, after many backorder issues followed by a shipping fiasco, we received the chair. The product itself was somewhat disappointing at first. It has much less power than anticipated and cannot go over even the smallest of bumps. It also does not have the bluetooth capabilities we were promised. However, after adjusting my expectations of the chair, I have actually come to like it okay. After all, you can't expect a $2000 chair to perform like an $8000 chair. I must say that Sylvia on the website chat was a very bright spot in the whole ordeal. She was great She's solely the reason we didn't cancel the order long before we received it.
I am revising my earlier comment. I had multiple problems with an order. After posting on this site I was contacted by customer service... there were mistakes which their supplier made and would not resolve but 1-800 Wheelchairs have stood behind all issues.
Dont believe the website they do not honor return requests... They sent me the wrong wheelchair legs with my order... then claimed the manufacturer Karma would not allow an echange... which karma denies... Im in limboand out $200
We ordered a manual wheelchair recently for my husband's use. When it didn't arrive on time, we checked with Ms. July-Barcelo who discovered it had been sent to a different state. She assisted us in getting the chair here. Unfortunately, it was the wrong chair. We decided to return the chair and order another model. Again, Ms. July-Barcelo was very helpful to us. The new chair is just right and we're very appreciative of Ms. Barcelo's efforts in our behalf. In total, more than 20 communications passed between Ms. Barcelo and us. She really went the extra mile for us and deserves recognition. The Romneys
1800wheelchair.com is a perfectly fine online store where you can buy scooters, wheelchairs, walkers, and so on. Their customer service is only okay though. I think you can do better by buying on Amazon.
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Henry, thank you for keeping us on point.
We in no way intended to charge you for anything that you are not supposed to be charged for. If you feel that we did, please call our CSR Director Jen at 1-800-320-7140 ext 9204 and we will make it right.