1800GotJunk

NO SHOW FOR 1 800 GOT JUNK. I set up an appointment time with 1 800 Got Junk. They phoned & text me at the beginning of my appointment to say they are coming. The driver called a little while later saying they would be here in the next hour. Waited & waited & they never showed up. They wasted my time. I still got my junk: (

Terrible company to hire or work with. Here are all the secrets they don't want you to know. Their call center is located in Canada and the representatives tell you low prices and entice you with free estimates so they can arrive at your home and once there, truck team members make up their own price and are instructed to charge as much as possible for daily revenue goals and also profit sharing reasons. Secondly, you are given a 2 hr window for your appointment but might end up waiting around all day as drivers could care less about when they arrive at a job. Thirdly, nothing is donated or recycled as they claim in their website. They dump 95% of items in the landfill and sell the other 5% to thrift shops. Fourth, they pay minimum wage and hire 95% of people that were just released from prison with dangerous felonies and/or are on parole. Be very careful who you let in your home as they are known to steal and rob. The motto is we will make our money one way or another. Fifth, the price is suppose to be based on how much space you take up in the truck but their truck often times has items already in it or is filled with garbage bins, dollies, ladders, and other items they use to fluff up the truck. If you can look at the truck from a overhead view through a window or by climbing up on a truck you will see all the empty space you are paying for. Sixth, the company will always try to tact on extra fees when they are not necessary or are explained. Labor fees, bed load fees, and even additional extra time fees are all ploys they use to bump up the price. Save your money and time and do your research and pick a company that will charge a lot less and do the same job.

Terrible terrible terrible. Beware… cuz you got junk, but they got tricks. You'll never get a quote, but you'll get duped.

Totally unethical service. These guys visited my house. Looked at the garbage and quoted price of $478. I said OK and they started moving the garbage. They stopped half the way and demanded that I should pay $538 to move the remaining garbage. Unethical and unacceptable. They didn't wear a mask and don't know whether they are fully vaccinated. Not trustworthy and unethical behavior.

They should have an option of a negative 5 star review if so, this company would be in front. I recently scheduled an appointment and opted to gain insight on pricing. She informed me that they charge by how much of the truck is filled. The manager and his aid arrive and proceeded to tell me that a couch, loveseat, a bed with frame and box springs, 2 dressers, one coffee table and 2 end tables would fill the complete truck and the price would be over $7,000 and if they have to return it'll be an additional $3,500. I respectfully declined their services stating that in Baltimore the fee for bulk disposal is between $100 to $200 fee. The manager's aid kept asking me to quote him a price that I'm comfortable with, and I chose not to do so. If anyone asks this of me, that lets me know the prices are bogus. This business is a total scam. You're better off working with people within your city or state because these people are vultures.

They came and began to fill the truck than told me they could not continue due to bugs; even the items in the yard that had been left there they did not take. But charged me for a partial truck. When they came back they said the truck was full but when I checked it did not look full to me. It cost me $1,000.00 and they took very little and it seem to be a struggle to get them to do the job they advertised. What a waste of money.

Mom was wanting to get rid of stuff and called 1-800- got junk. They arrived Tuesday, all I will say is They left without any junk! We decided NOT TO USE their services based off their lack of professionalism and trying to make money off my mom- until I stepped in and that was the end of that.

What was funny was JD junk just left and said they had to go to another client after moms because they canceled with 1-800-got junk as well….I couldn't imagine why!

A 1-800-Got-Junk truck cut across 2 lanes of traffic and almost side swiped me today at Granville and 70th in Vancouver BC it was a case of I'm bigger than you so I don't care. Well I had my 4 lb dogs in the car and they went smashing through the back of the car seats. Very dangerous driving, careless and rude to cut someone off like that with your dangerous driving. Me and my friend driving with me were stunned. Will make it our mission to spread the word about your terrible company with rude and inconsiderate employees causing danger to people.

Arrived 2 hours late. Extremely expensive - no value in hiring them. Customers are not made aware of the pricing until they arrive.

It took 3 days for them to show up, thier add days, we will be there after you hang up. I had a pile of basement crap, less than 60 cubic feet. They wanted, $460 I can get a 20 yard container for the same price. And it took three days to find out. They take with both hands. National average for each 1 square foot is $2. They demanded $8, or over $400 for 60 feet of basement trash in a pile behind the house. So I ordered a container instead. Save time, they are nuts.

Item was removed successfully. However, when I asked the young men to bring down a chair from my bedroom they agreed(I gave them each an extra $20). Unfortunately most of my family jewelry has been missing since that visit and no one else has been here. I did not follow them upstairs due to a recent hip replacement. I trusted them, my error... my grand children will never have these keepsakes. Maybe the founder of this company should be more fastidious in hiring.

Hello my name is Brian Johnson first time calling this company I fill I wasn't educated enough on the pricing situation booked appointment online and wasn't told any information about the price until everything was on the truck the drivers told me it would be anywhere from $150-200 ended up paying $250 for a little bit of stuff in the backyard on Tuesday Apri 6th 2021 not really a satisfied customer for first time I would like some of my money back since I wasn't really informed about price.

$#*! your irritating annoying dog $#*! radio ads. Ruins any day. I would never use this service strictly cause of how bad their ads are. Terrible af

Scratched the hardwood floors. Then instead of coming clean and saying they did they gave a story that we had bugs in the furniture. Poor customer service. Would never Recommend for any services
Recommend

I was charged $200 to remove a full sized mattress with hardware that i broke down myself. The job literally took 10 minutes with no obstructions. Didnt have a choice to pay it since they quote after they get there & I needed it removed that day. Next time just go for a local guy or service.

This company will not pick up your junk. Contrary to the name of the company, do not be deceived. They will send to millennial boys to your door fitting the Ken doll description one blonde and one brunette to satisfy all preferences on the outside. They will refuse to take your junk if it is not extremely clean and disinfected no matter what. I had them show up at my house yesterday to tell me what they would and would not take. This is the exact opposite of what the initial phone call to set up the appointment and what was told they would do upon arrival. Do not hire this company if you actually need to remove old furniture and anything upon move out that needs to go in order to not be charged for leaving anything behind for the new owner. They will waste your time and tell you they'll come and remove it all and only take what is outside providing it is nowhere near any sort of dirt to put on there truck and remove. They will charge you at least $300 plus tax and fees for stuff outside that bulk pickup would gladly pick up for free. They will not come in your home and remove any sort of furniture or items that needs to be removed to alleviate any fees you may incur after move out unless the items are pristine and disinfected even if the home is due for complete remodel and the new owner will not care if there is dirt in the home. If you have any sort of time restrictions, you will be disappointed if you set an appointment and expect them to complete what is Promised on the booking appointment call. I am trying to stop anybody who needs to actually get these things accomplished and not mess around with Millennial sent out that do not want to work. I would never hire or recommend this company. They have made my move a huge setback due to their lack of work ethic. These employees should be fired. This economy is not in a good place for Blackie's like this to be employed in a position where they do nothing all day collect a paycheck and refuse to remove junk from homes which is their jobs and misleading in the company name.
And in the end if you turn your back they will leave your property without advising you that there are two little boys and cannot take any of the junk even the stuff outside that could easily have been moved to the curb for bulk pickup.

I had 2 workers at my house for approximately 30 min they took 4 mattresses and a power wheels jeep and charged me $806.00. I thought I would get rid of allot more for that price but you live and learn however when it hit my bank the price was close to $1000. 00. I called to figure out where the increase came from and they began to break it down the price of a full load for certain truck then sales tax then they said and a $200 tip... uuuummmmm what I never authorized any tip let alone a $200 tip. I absolutely would have tipped them if they worked longer than 30 min and if I would have at least had half the junk I have taken away but it cost 806.00 to take 1/8th of what I need gone (no way did they fill that truck the way they should have) then a tip is not in the budget. I can't believe they would blatantly steal from customers and how many times have they gotten away with it? If I did not religiously balance my checkbook everyday I would not have found it. My husband keeps a running balance in his head so had I used his account they would have gotten away with it. Super disappointed and dissatisfied with the service.

I needed a small couch, a king and queen size bed removed from my apartment. The representative gave me a quote on the phone. When the crew got there to pick it up, they quoted me $275.00 more to remove the items. My items were the same, their price wasn't. Their methods, in my case, were unethical and no better than slimy used car salesman tactics. I will NEVER use them again, nor do I recommend ANYBODY use their services.

I called to have a few items removed from my daughter's apartment. My daughter recieved a quote of $370 which I thought was ridiculously high but by the time I arrived they had already started loading the truck. Once they finished (in approx. 20-25 minutes) the price went up to $498. The removal included 2 five-drawer dressers, a sitting chair, a large box of junk and a queen-sized mattress. 5 items ended up being $100 a piece. Never again will I use this company! I will also be contacting the Better Business Bureau to report this.

A friend of mine is seriously ill & her father is in the hospital (in his 80's anyway) she really needed the help & truly doesn't have the money for this & then it was poor service. They didn't take everything they were told to & took several things that were to stay. Left a lot of broken glass on the ground outside, never cleaned it up. Stepped in some animal feces & scraped it off INSIDE the house & left it! Regret ever calling them this time…had previous good experience with them, but this is ending that.

This company is terrible. They give you one price over the phone, when the truck arrive the prices triples. Poor customer service, trying to work something out with the company, to have a few items removed from my garage, the lady was very rude and then hang up on me, this is so unprofessional. DO NOT USE THIS COMPANY

I had a scheduled pickup for 2 items. I was rescheduled 3 times that day and was told the 3rd time it could take awhile to get out to me. At this time it was 5:30pm. Their last excuse was because of the poor weather their truck needed a boost. The temperature was -6c. Then had to dump their load. I can not recommend this company. Lame excuses that don't hold water

Scheduled an appointment days ahead for my 80+ year old mother who was selling her property. She had to drive an hour to meet with them and 15 minutes after the appointment they called her to say that they (1800gotjunk) could not make it and wanted to reschedule for a few days later. She was already there to meet them and was not going to make a second trip.
Do yourself a big favour find a local independent business. They will appreciate when you call them.