Item was removed successfully. However, when I asked the young men to bring down a chair from my bedroom they agreed(I gave them each an extra $20). Unfortunately most of my family jewelry has been missing since that visit and no one else has been here. I did not follow them upstairs due to a recent hip replacement. I trusted them, my error... my grand children will never have these keepsakes. Maybe the founder of this company should be more fastidious in hiring.