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From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Didn't have to sit in dr office. If you have your prescription, order from 1800 get lens, great product.
Lowest price i found online for my brand of lenses. More than half the price less than other sites.
Did not have one problem with my order and will order from them again.
Good value, fast customer service, easy to navigate. Would use again!
It was really easy to use and very convenient. I received my contacts on time
Got my package in earlier than I thought, it came in perfect, the contacts are comfortable and I can see with them on, the color is very pigment even with my dark brown eyes, overall, 10/10, would buy again
Customer service followed up with questions and clarification prior to shipping the order.
There was a problem with them reading my prescription. I was never notified until I inquired why it was taking so long for my lenses to arrive. Upon rectifying the situation, I received two boxes of lenses that are not my prescription.
My experience with your company was great -- I would order from your website again - service was prompt and friendly -
In the past, my orders have been late which has been stressful However, this time my order came early which made me grateful.
I ordered the lens and after 3 weeks had still not received them. Company said they had to order them leaving me without lens for almost a month
I do feel like the process is overhyped. Yeah, it was easy to find the contacts I needed and quick to verify prescription. I used 1-800 Contacts thinking it was going to be cheaper than me going through Costco. It's not necessarily the case, I got a mail in rebate. Which is fine until I realized the only option on the rebate was a gift card. I was hoping it would have refunded that part. Quick and easy order, just wasn't cost effective for me.
Contacts arrived fairly quickly and feel great! And less $ than when hot them thru 1800 vontacts
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These guys beat my quotes price from the optometrist by a ton.
Thanks
All went well! Convenient and on time. Looking forward to ordering again, thanks.
Was promised 5-7 business day shipping. Took almost 12 days.
It was great….quick and easy transaction…quality company
I had an outstanding rep on the phone who made ordering my lenses vs very simple process
My lenses arrived a week earlier than I expected.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members