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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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I was truly glad to pay less for my contacts. It does help to shop around
Took forever for order to ship. Was stuck on "processing" for almost a week.
Love the reminder of my expiring script! Was able to order before I ran out and reminded me to schedule my appointment!
Got my contacts delivered faster and cheaper than 1800 contacts! Thank you!
Brought cost to almost exactly what the same lenses cost basically everywhere.
My order got delayed like a week, but I have a weird prescription and they had to have it specially ordered so I can't complain too much.
Had a really bad feeling about this advertized "Rebate" to significantly lower cost per box. Did not pay enough attention on my first trial order of 2 boxes, thank goodness did calculations before placing 2nd-8 box order, after rebate these are $10/box higher than other sites. They are tricky but pat on the back, I caught it in time, just wish there was a way I could warn others to stay away!
After not receiving my order in a timely manner, I reached out to Customer Service. The mishap indicated a second party mishap occurred in the mailing/delivery process. Once I reported not receiving my order, the company immediately responded and made sure problem was corrected and my contact lens were replaced. I am enjoying the product.
Professional and on time. Customer service on point and great delivery
You do have to mail in the rebate to get the discount. So the upfront cost doesn't feel like savings. I have not gotten mine yet, but everything else has been smooth and fast.
Took a lil longer than advertised to get them, but anytime I called. They were super responsive, super helpful and very professional. Great product and even better customer service. Highly recommended
I'm happy with the product but didn't notice the processing fee was 50.00 equal to one box of contacts. I believe it is too high given I visited many sites. It didn't include shipping either. That was a separate charge.
We were happy to order from the company. Fast service and good products.
I ordered it came they were cheap and the website was easy to use
Easy to order, fast delivery. I had to pay to have tracking on sent rebate form through USPS as recomened on form, and I am still waiting on rebate
The deals on the website were a little tricky to understand. Other than that the lenses arrived in a timely fashion.
Ordering was fast. I had to call to get my prescription processed asap since I needed my rgp before traveling. The customer support agent was able to confirm my prescription with my doctor office while I was on the call and then my order was processed next day and I received my contacts 3 business days after I placed the order as expected.
The staff provided the information I needed to get the orders in for the contacts.
Quick, easy, even helped me update my prescription. Fantastic service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members