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From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Excellent communication receive the package on time will purchase again
They come in before I run out and never have to worry about ordering more
It took no time to receive my order. I like being able to go in order what I need and not wait more than two weeks to get the product.
Excellent support and guidance through the process. Keep up the great work, much appreciated!
My experience has been great using the site, it was easy to order and upload my prescription. My experience would be 5 stars if I could actually get my rebate - I've requested the email several times and received nothing to submit the refund.
This site offered the best price for my son's contacts. Shipping was a little slower than I expected, but overall a good experience! I will order with them again!
I got my contacts as ordered, but during the shipping process I didn't receive a tracking number or any additional info that would tell me who and when was delivering my package
Uploading my new prescription was a breeze! Quick turnaround from order placed to front door :)
Arrived late and expensive i don't know what else you would like me to say
The contacts were reasonably priced and cheaper than any other option and i got a whole years supply
Took almost 2 weeks to receive order and had no communication on shipping information/ tracking numbers.
They sneak those added fees on after you think you are getting a good deal. I got my contacts and shipping was quick but it's a first and last for me! I like to know what I am spending up front not be surprised at check out with some sticker shock.!
Disappointed that it took almost a month to receive from order date. Once items were shipped, delivery arrived as expected.
I was out of contacts and couldn't get in with my doctor for several months. I was able to use my prescription to order more contacts, at a cheaper price with this company! So thankful!
The package arrived on time and was exactly what I wanted I'm very pleased
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members