Overview
1-800-GET-LENS has a rating of 4.3 stars from 1,652 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800-GET-LENS most frequently mention customer service, timely manner and eye doctor. 1-800-GET-LENS ranks 6th among Contact Lenses sites.
Instant Feedback
Quick and easy ordering, even with prescription sent. Took a little while to be delivered, but otherwise great
The lens came quickly and seem to be fine. But the dot on the left is huge. And black. I've had tiny clear dots that worked just fine.
I got the email stating my contacts were shipped on 1/30 and I'd get them in 5-7 days. I didn't receive them until 2/11 because they weren't actually shipped on 1/30 because 1800contacts didn't have them in stock. If I'd known it was going to take that long, I'd have paid a little more to Walmart to get them within days.
Quick and easy experience! Quality product too. I appreciate being able to order my contacts online.
Ordering my prescription was quick and easy! 100% recommend 1800-get-lens over any other contact ordering site!
When I ordered my lenses I made a few mistakes however customer service informed me on how to fix my issue.
All I had to do was have my prescription and you guys made it easy! Thank you! Oh and fast shipping!
The lens were listed as in stock, but they were not and they took longer to arrive than anticipated.
Once I uploaded my prescription I was good to go. Shopped around a bit and with the rebates 1-800 get lens was the lowest price by far.
I received my contacts in a timely manner and the customer service rep was very helpful in getting my prescription from my optometrist. I'm just hoping the rebate cones fast. I filled it all out and sent in the rebate with my box cut outs so now I'm just waiting to see.
The ordering experience was easy: uploaded my prescription, it was quickly verified and approved. However, it then took about a month to receive my order as they had to order from a supplier even though they were said to be in stock. Was annoying, but not the end of the world. I now have my contacts, and they were cheaper than any other supplier.
Website was a cinch to use and they contacted my eye doctor for a prescription, so I didn't have to!
Awesome. My eye doctor's office would not call me back or answer their phone. I needed new contacts.
The product was shipped out quickly after the Rx was verified even that I sent them the wrong Rx for my contacts. Thank you. Great customer service.
I love it very trustworthy.I put wrong prescription. An customer service representative contacted me to make the correction.This shows me characteristics of organization will buy again
I ordered 2 boxes of 90 day contacts and they came within a week of ordering. Everything was correct and the lenses are comfortable.
Please add more shipping choices, $9.95 for a 5-7 day wait is ridiculous. $10 for ONE day delivery is reasonable.
Got my eyes--fast and cheaply. Very easy to find the contacts i needed and get my prescription transferred to the site. Thank you
Business Highlights
- Brand name contacts at 50% off
- Large inventory of contact lenses
- Award winning customer service
Business History
Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.
Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.
Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.
In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members