1800CPAP.COMReviews 1,542

My ResMed Airsense 10 cpap began making noises when breathing at night. I contact 1800Cpap and they requested I send it back to them for review. After several days, they called to tell me it had to be returned to Resmed for service/review. Having not heard anything for many days, I called. They did not know the status and the person who did was out of the office. They did call the next business day to tell me Resmed determined that the machine should be replaced. I was told it would ship out soon. After a week, still having not received the replacement machine, I called again. I was told it was shipping overnight that day. It was not shipped until the following day. Through it all, not once did the reps at 1800Cpap show any real concern for my health. Even when given the opportunity to apologize for the delays, they failed to do so. Seems rare that companies understand they can say they dropped the ball and take ownership for their mistakes. I had to call them again today, to inquire if the new machine has been programmed. There was no indication of this in the packaging. Next time, I will contact ResMed directly. I am disappointed in 1800Cpap's quality of customer service and care for their customers.

This place is the best! I read some of the bad reviews, but my experience with 1800CPAP is always great! I guess you'll always have customers who are never satisfied no matter how good a company is. Any time I have had a problem the customer service always takes care of it right away. And not to mention they have the best prices!

I bought a mask from this place, mask did not fit right, either too tight or too loose, called to return it and they tell me I can't return it because it's been opened. How 5hebhell am I supposed to know it won't fit right if I don't open it and try it. Now they are keeping my money and I'm stuck with a mask I can't use. I work in customer service and would never treat a customer like that. Will not recommend or buy anything else from this company. If I could select zero stars on here I would.

I went to 1800cpap to purchaee a nRespCare Aloha Replacement CPAP Mask Headgear Strap as my current strap could not be use. After placing the order for two days, i found the order tracking was not moving and pending review.

I email to customer service and to my horror they told me there its a back log but in their website order chat, stated clearly " 104 pcs IN STOCK"!

There reason i purchase because its stated in stock not after purchase without informing customer until we ask them only you tell us no stock.

The only explanation its either your website its misleading consumer to trick customer to purhase but in fact you do have stock or you posted wrong information on website to mislead consumer to purchase but ended up need to wait for back log.

Pls advise which situation am i in?

We purchased the travel CPAP for my husband who does a lot of business travel in June 2017. The first problem was that we ordered the humidifier for his machine and it did not arrive with the machine. While on the phone with the consultant, "I was told he had to check the weight of the box shipped out to prove I was telling the truth on whether the humidifier shipped or not". He has been strictly adhereing to the requirements of emptying, drying and only using bottled water in the machine. While on a business trip in August around the second day of the 5 day trip, the machine was not working. So my husband was without his treatment for that night, leaving the next day to be a very hard day to function. While in the airport returning home, he contacted the company and was told to ship the item back for repair. He did that on Saturday. We received a phone call the next week and was told that the machine had set up corrosion, and therefore the machine was not covered by the warranty with that. It was our fault. How is a not 2 month old machine going to set up with enough corrosion to completely disable a machine? Also when you are using the recommended type of water as well. If one is traveling, there is no way you would leave any water or residue in the machine, because then everything would be wet... so this is incomprhensable... anyway, we were told we had two choices, one to buy a new machine, or to pay them $325.00 to repair it". Are you kidding me? They refused to replace the machine or to even take ownership of this being a defective machine piece and replace it. Therefore my husband is now out of his proper treatment when he is away from home. The machine he has here at home is too large to travel with. Mind you he has had the machine at home the same amount of time, with the same care ritual, and it is still working! Now they were very good in providing the shipping charges at no cost on all these mailings. Now we have to figure out what our next route is, to report them to the BBB or hire an attorney.
Norricia S.

I have been dealing with 1800CPAP for a number of years and have always found them to be very professional and have not had a single problem with them. I have not had any of the problems stated on this site and I have difficulty in believing any of their complaints. Know what you want before you buy, do not open product if you ordered the wrong thing and talk with the friendly competent staff if you need help. I am from Australia and I have saved over 50% on all of my purchases and will continue to buy from them and have encouraged many of my friends to do the same.

I ordered a CPAP mask that ended up being just wrong for me. It looked like what I wanted and had good reviews but it was the wrong size and I could not wear glasses with it on. I understand their policy on medical equipment does not allow returns, but unless you are getting a replacement part, you cannot even try it on without opening the package. I would've accepted 50% for restocking if they'd allowed it. I will donate this to a friend in healthcare and hope it helps someone who can't afford a new mask.

When i initially ordered was told that the machine I ordered was not a fit for my prescription and that I had to upgrade to another moder for an additional $179.00. Since I could get the machine I needed locally for a lower price I asked for a refund and was told they would withhold a 5% restocking fee if I cancelled the order. Not wanting to lose any money I remitted the $179.00. When my machine arrived, it was missing a part and would not work. I informed them of the problem and asked for the part only, instead of asking for a new machine, which a consumer has the right to do. I had to send them a photo to prove the part wa missing befor they would agree to send it. I then attempted to register the unit with Resmed MyAir so that my doctor could remotely monitor and adjust my machine. I could not register my machine because the serial number was already in use. I contacted ResMed and wa told that the most likely explanation for this was that I was sold a used or reconditioned machine. There is no disclosure in their advertising or on their website that indicates that they sell used or reconditioned products. I have not been able to reach 1800CPAP but telephone even though I have called several times during their normal business hours. I have sent them an email about this and await their reply. However, no matter what they say they wont get another penny from me or from anyone with whom I have any influence.

Called to purchase a CPAP - Philips Dreamstation. I had a RX in hand (many companies don't even require this). Arrived at a fair price, decent to start, then added a 10% code - NICE! Order was set to go and just waiting on the RX. Faxed the RX, and was told the order was being prepared for shipment. Next day get an email stating that the order is held up pending the pressure setting. They asked for my height and weight (5 foot 7,262 lbs.) and the current pressure setting. I told them it was 6. They ran this by their "consulting doctor" who didn't think the setting jived with my BMI. Now mind you this this is sight unseen rubber stamping. First response was to try and sell me a BIPAP for $175 more! Nice try. I immediately canceled and was made aware of their 10% cancellation policy (read the fine print) GLADLY paid it to get away from these people of questionable scruples. Anyone can go to the clinicians page and make this setting anything they want. I have used CPAP with 100% compliance for 3 years now. Went to another ". Com" site and received my machine 3 days later. Wake up people.

Aside from overpriced products and inflated shipping charges, my real disappointment came when I tried to return a product. In fairness to 1800CPAP and in the spirit of full disclosure. I ordered the wrong item and learned this when I opened the plastic bag it was in I notified customer service and was told that since the bag was open there would be no return. When I explained that I would not have known it was the wrong part until I opened the bag, they responded by cutting and pasting a copy of their very customer unfriendly returns policy.

Stay clear of these a**holes.

Would highly recommend using this company. They have great customer service and are super knowledgeable about all their products. You can call chat or email and they respond almost immediately. Their prices are super reasonable and they have all the new things on the market. They even have a physician as part of their company so if you need any advice or small prescription changes they are able to do that right there for you. They were more helpful then my own in town sleep clinic. I would highly recommend them for anyone needing CPAP things weather new or not to the CPAP world!

Vik C. Gives 5 stars and claims that there is no BBB rating for 1800cpap, when the rating is in fact an F. That rating can be seen here: http://www.bbb.org/cincinnati/business-reviews/medical-equipment-and-supplies/1800cpap-com-in-mason-oh-*******. From that page: "Factors that lowered the rating for 1800CPAP.com include: Failure to respond to 8 complaint(s) filed against business. Advertising issues found by BBB." I concur with the BBB's statement on advertising issues and I am one of those who never received a response to a filed complaint.