Overview
1800CPAP.COM has a rating of 4.6 stars from 1,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1800CPAP.COM most frequently mention customer service, fast delivery and timely manner. 1800CPAP.COM ranks 1st among CPAP sites.
Good products; shipping on time ordering on web great.
Very quick and packaged so well. I will most definitely use you again.
Hello James!
Thank you so greatly for your time and feedback! We are happy to hear that our company has met your expectations and we appreciate your business with us. We are here for any of your current or future CPAP needs and if you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
Fast delivery and the right price. Highly recommend!
Hello Mark!
Thank you so very much for your time and feedback! We are happy to hear that our company has met your expectations and we are here for any of your CPAP needs. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
Excellent! Quick and easy to order. New product works great!
Hello Victor!
Thank you so very much for your time and feedback! We are thrilled to hear that our company has met your expectations. We appreciate your business with us and if you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
Suppose to send size Large but instead received Medium size. Unable to claim because item already open up.
Just recently order Large size again and still making the same mistake again. Tried many times to contact Customer service but failed.
Hello Noor A.,
Thank you very much for your time and invaluable feedback. We sincerely apologize for any error that may have occurred during the ordering or fulfillment process. Our customer service team is standing by to assist you via email at support@1800cpap.com, or by phone at 1-513-229-0952 (International Calls). We appreciate your continued business and hope that we can resolve this matter as soon as possible for you!
Kind regards,
Customer Service - 1800CPAP.com
I spent over three hundred dollars on cpap masks then am told you need a prescription. If I had been notified about that before I never would have sent you the order. Now refund my money! Cancel my order. I will never do business with you again!
Ordering and shipping was smooth and fast. Simple to order. Would be great if the site had more variety of cleaning kits/anti-bacterial CPAP accessories. Would also be great if there were regular offers available. Thanks.
I was very pleased on your response with an email on my order and the quickness, i received my product. My only complaint is that the large mask could have been xlarge if that is possible? Thanks kurt
My CPAP quit working so I took it back for repairs. They did a good job fixing it. The only reason for the 4 star rating and not 5 is it took a while to repair. So I was without my CPAP for a few weeks.
I ordered a CPAP mask that ended up being just wrong for me. It looked like what I wanted and had good reviews but it was the wrong size and I could not wear glasses with it on. I understand their policy on medical equipment does not allow returns, but unless you are getting a replacement part, you cannot even try it on without opening the package. I would've accepted 50% for restocking if they'd allowed it. I will donate this to a friend in healthcare and hope it helps someone who can't afford a new mask.
Hi Nancy
Thank you for your review and I am sorry to hear of the issues you have experienced with 1800CPAP.com.
While we do have a strict return policy, we do have a trained staff that can help in determining a mask that may be beneficial to you and we do offer sizing guides as well in order for you to determine the correct size you will need.
If you ever do assistance in the future, or choose to purchase with our company again please do not hesitate to email me directly or give us a call!
Thank you,
Stephanie D., RRT
Customer Service Manager
stephanie@1800cpap.com
Ordered a medium sized nose pillow head gear set. Arrived timely, but nose pillows were XS. Made several attempts to speak to someone at the 800 phone number provided, but unable to call during the day hours. Used the.com address to finally make contact. Then I had to send photo confirmation of the item ordered. Lesson learned: ALWAYS take a photo of received items with the shipping receipt. Not sure what would have happened if I hadn't done that, especially since so much time had lapsed.
I ordered a new mask, hose and headgear. Needed them quick (dog attacked the old gear). I've ordered from here numerous times and have been impressed with quick delivery. I paid extra for expedited delivery - again, dog destroyed old set up. 1800CPAP did what I expected (and paid for), but USPS dropped the ball. Even though I paid for expedited shipping, it was 1 + weeks to receive my order. This was not 1800CPAC's fault, but they didn't really have an answer or remedy. I was told in numerous emails that if I didn't receive my order within a certain time frame (Way outside of what I paid extra for), they would take action.
They sell MEDICAL equipment. As i said, I have used their services before. For them to be 'it's not our fault and 'let's just wait and see if the shipper (USPS) delivers' is more than a bit disappointing.
Unfortunately, for many people, this is pretty much our best choice.
Purchased a sleep study and then a new Luna travel CPAP. First night I used the travel CPAP, the noise was unbearable. It sounds like someone running a vacuum in the bedroom. I called customer service and the agent said the travel units were naturally louder. I understand that. It is advertised as 39 decibels. My old unit is 26 decibels. Very little difference. I sent a video with the sound to the agent. She agreed that was abnormal. She escalated my issue. Another agent reached out and said he would be contacting Luna but said they are difficult about returns. A week later he said Luna said that was within specs. I asked to just return the unit. Another week had gone by and they say they are still working on my return. What is there to work on? I need to return this. No word in the last week.
Can engage others mean of shipping like postal service? Reason is cheaper of course is slower delivery.
Order delivered in 3 days - not exceptional these days except I live c100 miles from London in the UK.
Fabulous in all regards
Hello Geoffrey
Thank you so much for your valuable time and feedback! We are happy to hear that our company has met your expectations and we greatly value your business with us. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
The service was quick and with out any incident. The product was delivered faster than expected.
Hello William!
Thank you so very much for your valued time and feedback! We are thrilled to hear that our company has met your expectations and if you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
It was easy to place the order, and I received the machine and mask quickly. Great customer service.
Hello Daniel!
Thank you so kindly for your precious time and feedback! We are thrilled to hear that our company has met your expectations and we greatly appreciate your business with us. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
Fast, efficient, easy to navigate site, good value too
Hello Rodney!
Thank you so very much for your time and feedback! We are happy to hear that our company has met your expectations and we appreciate your business with us. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
ALWAYS a positive experience! Very prompt delivery. Always keeps me updated when order received and delivery time.
Hello Larry!
Thank you so greatly for your precious time and invaluable feedback! Our company is thrilled to hear that our company continues to meet your expectations. We greatly appreciate your previous and current business with us and we are here for all of your current and future CPAP needs. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
Was having trouble getting mask and supplies during the supply chain fiasco in the early 20's. I found 1800CPAP through an on line search, and I've been with them ever since! Prices are very competitive, same brands my health care pricier has and delivery is EXCEPTIONALLY FAST! And customer service is beyond anything I've ever experienced! I ordered a different mask size one time to try it. The size I ordered was too small. Called C.S. And they had another one (I made sure to order my "usual" size) on at my door within 48 hrs!
I recommend them to EVERYONE!
I Had a great experience working with this company. Easy ordering and fast delivery.
Hello Eleasha!
Thank you so much for your greatly valued time and feedback! Our company is happy to hear that we have met your expectations and we are here for any of your current or future CPAP needs. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
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Hello Gina!
Thank you so much for your invaluable time and feedback! We are delighted to hear that our company has met your expectations and we greatly value your business with us. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com