123Brackets.co.uk

I spent a while on ATVs web site looking for a stronger pole for my aerial. Loads of info. And a well laid-out site.
Having ordered what I thought was correct... They rang to check that I had a second bracket (not ordered as I had one) as they recommend a 2-bracket install for my chosen pole. We had quite a chat during which they gave me additional advice on siting the brackets.
A professional service then, not just selling me what I thought I wanted,. Well done!

The site is clearly geared towards brackets, and makes it easy to find exactly what it is you want. The polish that makes it excellent is where they have provided simple diagrams of the brackets including the dimensions of the important aspects. This, for me, made it straight forward in selecting the correct bracket for my TV. I have since installed it, a process I found uncomplicated, and now enjoy my TV in the spare room without the wife nagging me about playing on the PS3.
123Brackets took the anxiety out of choosing the correct wall mounted bracket.

My son ordered a tv bracket from this company. It arrived with no invoice or return form and it was not suitable. I have now rung twice, speaking to a woman called Victoria, who was meant to send an email attaching a returns form. After almost a week I am still awaiting an email and keep ringing but nobody is answering the phone.
DO NOT USE THIS COMPANY AS THEY ARE COWBOYS AND ONLY AFTER YOUR MONEY!
P.S. I HAVE PUT ONE STAR BUT IF I COULD I WOULD NOT SUBMIT ANY STARS

I was able to find the right bracket for my TV with the help from customer service. The item arrived quickly. I am very happy. Thank you

Ordered two brackets that could be tightened by hand.

Sent brackets that need screwdriver and spanner to adjust the brackets. No use at all to me. I got offered 5% discount to keep them.

I told them the brackets were no good for my purpose, inferior to the ones I ordered and have asked on every email (6 to date) that I want a full refund but they keep asking me to choose another bracket.

I've quoted Distance Selling Regulations to them (twice) stating that as they sent an alternative product, without asking me first, it is their responsibility to pay return postage and give me a full refund.

Apparently they are going to send out a returns slip which I need to print out. How do they know I have a printer or access to one? I also have to take this to the Post Office (despite telling them I live nowhere near a Post Office and have mobility issues) but not to get recorded delivery? I'm guessing that the return slip will not be accepted by the Post Office. If this returns slip isn't accepted at Post Office (i. E. a fake) then I will be taking it to the local police station.

And as if to waste time they say it will take 24-48 hours for them to email the returns slip.

Every time I email them I need to restate what I've already told them as they don't appear to actually read the emails properly and just send a stock reply.

In my view 123brackets is a cowboy outfit. I have Googled them and their sister site bracketsrus and have found a lot of people who have had the same abysmal service from both companies.

If the star rating system allowed I would give this company a very big minus star rating.