• 123Brackets.co.uk

123Brackets.co.uk

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Overview

123Brackets.co.uk has a rating of 4.36 stars from 129 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 123Brackets.co.uk most frequently mention fast delivery, good quality, and next day. 123Brackets.co.uk ranks 3rd among Home Theater sites.

  • Service
    24
  • Value
    22
  • Shipping
    23
  • Returns
    13
  • Quality
    23
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What reviewers want you to know

Positive highlights

  • Good website, prompt delivery and quality product makes 123 brackets a really good company to do business with

Critical highlights

No critical highlights yet

How would you rate 123Brackets.co.uk?
Top Positive Review

“Fabulous”

Shelby H.
6/19/20

Literally ordered this on Tuesday night it arrived Thursday afternoon, this is the third tv bracket I have ordered for this current television (not from this company) but this one is perfect! Delivery was great, it actually fitted the tv! I need a couple more brackets and will 100% be ordering from here! Thanks guys!

Top Critical Review

“NO refund and no returns if incorrect”

Keith T.
5/8/22

DO NOT USE THIS SITE Read reviews on other sites not there own You will not then place an order You have been warned many times

Reviews (129)

Rating

Timeframe

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Reviews that mention popular keywords

123 brackets (16)
Thumbnail of user shelbyh245
1 review
0 helpful votes
June 19th, 2020

Literally ordered this on Tuesday night it arrived Thursday afternoon, this is the third tv bracket I have ordered for this current television (not from this company) but this one is perfect! Delivery was great, it actually fitted the tv!
I need a couple more brackets and will 100% be ordering from here!
Thanks guys!

Thumbnail of user codeye1
2 reviews
0 helpful votes
March 9th, 2021

I was able to find the right bracket for my TV with the help from customer service. The item arrived quickly. I am very happy. Thank you

Tip for consumers:
Just send an email to customer service who will be glad to help

Products used:
Samsung TV bracket

Service
Value
Shipping
Returns
Quality
Thumbnail of user bradb100
1 review
1 helpful vote
April 17th, 2018

Purchased 2 Professional medium length rotating tilting ceiling bracket - large (Model number: C354BBLK) for 55" Samsung monitors. Brackets were easy to setup and all fixings included within kit. Very strong brackets allowing tilt, swivel and height adjustment if required.

Highly recommended product with 15 year guarantee.

Service
Value
Shipping
Quality
Thumbnail of user jameyk5
1 review
1 helpful vote
September 18th, 2013

The positive:

- I ordered a height adjustable bracket which arrived promptly the following day.
- The item is strong and easy to install.
- The price was very reasonable.
- There are a wide range of options to choose from.

The negative:

- It was sent only in the normal item packaging, no paper or bubble wrap. This was not an issue for the item, but perhaps could have been if the delivery was rough.
- The item number of the bracket I bought was not listed on the packaging at all so I had to call to confirm this was the correct item.
- The item is only height adjustable by re-hanging at one of three hanging points. The listing did not make this clear, so I expected there to be much greater flexibility.
- The security lock is through a small hole on the end of a flimsy metal pole. Only a small padlock can be fit and would be easy to prise off with little effort.

Thumbnail of user theou
1 review
1 helpful vote
September 10th, 2014

Useless bracket. Flimsy and missing parts

Tip for consumers:
avoid these brackets

Service
Value
Shipping
Returns
Quality
Thumbnail of user keitht362
1 review
0 helpful votes
May 8th, 2022
Verified purchase

DO NOT USE THIS SITE
Read reviews on other sites not there own
You will not then place an order
You have been warned many times

Tip for consumers:
No refunds or exchanges
Check other review sites NOT there own false one that you can not get onto

Products used:
TV bracket

Service
Value
Shipping
Returns
Quality
Thumbnail of user simonq3
1 review
0 helpful votes
September 25th, 2018

Good business and helpful with my query as I used paypal and submitted the wrong delivery address. They were able to resolve swiftly for me.

Thumbnail of user robt173
1 review
0 helpful votes
April 17th, 2018

Would highly recommend. Great Bracket & excellent value. Far cheaper than less sturdier brackets available in electrical retail stores.

Thumbnail of user samp316
1 review
2 helpful votes
April 20th, 2018

Purchase a bracket through Paypal for my Sony TV, they sent me one that was, in their words, 'guaranteed to fit'. Guess what, it didn't! Tried to return it but they refused to refund me until I had sent it back to them at my cost! This is actually illegal, which they didn't seem to care about when I pointed it out to them.
Just be aware that if you have any problems with your purchase they will do everything they can to avoid helping you out. Will never deal with them again.

Thumbnail of user jasont138
1 review
1 helpful vote
April 25th, 2018

Purchased tv bracket from 123brackets and well happy with it good quality and everything I needed great service also received from 123 updated regularly on delivery right to your door big thanks

Thumbnail of user richardt154
1 review
0 helpful votes
April 22nd, 2018

Item as ordered arrived quickly, installation was easy and I'm very pleased with everything would recommend anyone to use this company and its products

Thumbnail of user niallh7
2 reviews
1 helpful vote
October 23rd, 2017

Product arrived late and poorly packaged. Dismal instructions. Lousy product requiring lots of assembly which I could have coped with if the parts had been included... but of course they were missing. In any case the parts they sent would not Mach the tv they "guaranteed" would fit.
In short, crap, frustrating, incomplete product. Will now attempt to return. The very many negative reviews out there suggest I will get nowhere.

Thumbnail of user christopherm782
1 review
0 helpful votes
January 10th, 2020

123 Brackets advertised a bracket for my Tv that it claimed would fit - it was no where near the right size as I discovered once the bracket arrived. I then had to return this heavy bracket at a cost of £6 via Hermes. I could have chalked it up to experience but when I requested the £6 they would not refund me as the shop had only given me the Hermes ticket and not a reciept. They had recieved the bracket and I assume they are aware of how much it costs to send them but they were not willing to overlook this detail in considderation of their role in causing the whole time and money wasting experience. Knowing what I know now I would not use 123 Brackets again.

Thumbnail of user robertw441
1 review
1 helpful vote
April 19th, 2018

Excellent service nothing to complain very easy instructions bracket was the exact one that i wanted and delivery was on time

Thumbnail of user ianb123
1 review
0 helpful votes
April 25th, 2018

Contacted the Customer service to seek advice which then gave me confidence to purchase the bracket. The speed of delivery was top notch as was the value for money. All in all absolute diamond of a company IMHO.

Thumbnail of user tnyc
1 review
2 helpful votes
April 19th, 2018

Sent wrong bracket. I selected rectangular 100x200 according to the dimensions displayed on the webpage.
I received square bracket 150x150 which covered the hdmi ports.

Refused to take responsibility for their error despite sending pics of the brackets received and screenshots from their webpage showing different dimensions.

Refused to exchange until I returned the incorrect brackets, so I had to pay AGAIN!

Thumbnail of user sarahw258
1 review
0 helpful votes
March 22nd, 2018

My son ordered a tv bracket from this company. It arrived with no invoice or return form and it was not suitable. I have now rung twice, speaking to a woman called Victoria, who was meant to send an email attaching a returns form. After almost a week I am still awaiting an email and keep ringing but nobody is answering the phone.
DO NOT USE THIS COMPANY AS THEY ARE COWBOYS AND ONLY AFTER YOUR MONEY!
P.S. I HAVE PUT ONE STAR BUT IF I COULD I WOULD NOT SUBMIT ANY STARS

Thumbnail of user annt14
1 review
1 helpful vote
November 22nd, 2013

I have had the bracket fitted, it does what it says on the box, it could do with being stronger.

Thumbnail of user benb149
1 review
0 helpful votes
October 5th, 2017

I have recently purchased a bracket for my TV and I did the checks to make sure that the size and weight were ok (which supposedly they were) after hanging my TV the worse happened and it fell from the wall damaging causing bad damage. When I spoke the customer service they seemed to be keen to help at first but I soon found out after many back and forth emails that this was just a stalling technique and was planning to fob me off all along. Not only did they not take any responsibility for the poor standard but would not consider giving back any money despite there 30 day money back guarantee! Each to there own if you use them but I have had a very bitter experience with them! Also they state you have to have these hung by a professional which is fair enough but they don't seem to shout about it when they are trying to get your money in the first place.

Thumbnail of user garethj2
1 review
1 helpful vote
September 15th, 2015

Still waiting for a refund 2 weeks after the product I returned had been received and signed for by 123brackets. The bracket I returned had not been used and the package hadn't even been opened.
I have sent numerous emails and tried calling several times only to brushed off saying they hadn't got round to looking at my return yet because of the school holidays. Complete nonsense! They seem determined to hold on to my money despite having received their goods back in perfect condition.
Don't use this company, they are cowboys!

Thumbnail of user markl441
1 review
1 helpful vote
April 19th, 2018

Fast service, good solid bracket. Arrived in quick time and was easy to fit to the wall. Website easy to navigate.

Thumbnail of user grants21
1 review
0 helpful votes
October 15th, 2015

I ordered a bracket on 6 October, and received a confirmation email. My account on the website says 'Approved' for the order. I've tried to email through their website several times to find out what's happening, no response. I called their number and the person on the phone said they don't handle queries on the phone. Not sure what to do next, the customer service is awful!

Thumbnail of user ch29301
2 reviews
4 helpful votes
April 19th, 2018

I went for a ultra slim bracket for an OLED. Absolutely impressed! The build was good, holes were well measured and level, quick delivery and the price was incredible. Some of the prices of brackets on the market are absolutely disgusting. These guys do awesome prices.

Thumbnail of user ashleighg1
1 review
0 helpful votes
August 21st, 2015

We have placed a few orders with 123 brackets within the last few months. There is never any problem with order or delivery, the problems come after that. You have to request to be sent an invoice for your order which is fine - until you're told you have to wait up to 10 working days for them to be send via post!? I don't understand why i takes so long or why they 'don't have facilities' to e-mail or fax invoices in this day and age?!

Also it's frustrating that no one within the company seems to like answering the phone or the emails you send. Even when they do answer sometimes they are not helpful at all.

All in all they're hard to get hold of and behind the times. If it was up to me i would not use the company again - it's just too much hassle.

Thumbnail of user davidb924
1 review
0 helpful votes
April 27th, 2018

Speedy efficient service. Good quality bracket customised for my television. Will recommend 123 to friends. Well done.

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About the business

70% OFF and FREE 24 HR DELIVERY on TV Brackets, TV Wall Brackets, TV Wall Bracket, TV Wall Mounts, TV Bracket, TV Bracket Wall Mount, TV Wall Mount, LCD TV Brackets, TV Mounting Brackets, TV Wall Mount Brackets

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4.4
129 reviews
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