Peter E.

Ordered two brackets that could be tightened by hand.

Sent brackets that need screwdriver and spanner to adjust the brackets. No use at all to me. I got offered 5% discount to keep them.

I told them the brackets were no good for my purpose, inferior to the ones I ordered and have asked on every email (6 to date) that I want a full refund but they keep asking me to choose another bracket.

I've quoted Distance Selling Regulations to them (twice) stating that as they sent an alternative product, without asking me first, it is their responsibility to pay return postage and give me a full refund.

Apparently they are going to send out a returns slip which I need to print out. How do they know I have a printer or access to one? I also have to take this to the Post Office (despite telling them I live nowhere near a Post Office and have mobility issues) but not to get recorded delivery? I'm guessing that the return slip will not be accepted by the Post Office. If this returns slip isn't accepted at Post Office (i. E. a fake) then I will be taking it to the local police station.

And as if to waste time they say it will take 24-48 hours for them to email the returns slip.

Every time I email them I need to restate what I've already told them as they don't appear to actually read the emails properly and just send a stock reply.

In my view 123brackets is a cowboy outfit. I have Googled them and their sister site bracketsrus and have found a lot of people who have had the same abysmal service from both companies.

If the star rating system allowed I would give this company a very big minus star rating.