101Phones

Just received our new $1500 phone and the box was previously opened and the phone was not wrapped inside. There were also packing peanuts inside the Panasonic box which I'm sure Panasonic would never do. I called. They apologized, and now they are requiring that I send the phone back on my dime. Then I see all of these posts and realize they are going to also charge me 10% restocking fee. I will tell you what goes on. This surely smells of scam.

Beware! Very dissatisfied. They only give 30 days and it took almost 2 of those 4 weeks to get the phone and now I am stuck dealing with another company in another country in order to try to get my money back!

Could have purchased a phone from any company. Chose to speak to a rep because I wanted certain and definite features. I was sent a phone that does not match my request. This lousy company would not pay the return for their mistake and got away with it. My bank just qualified the purchase. Corporate America makes a fool of hard working consumers every minute of every day. This is not right. This undeserving company should have paid to the return the inadequate product. This was due to an underqualified worker. Everybody is getting paid except me. Now I'm stuck with a garbage phone with little features which is completely deficient for my purposes. This company does not deserve to be in business. Just like most, they are not upstanding or they would have paid to return their crummy phone. Utterly disgusted. Another company rips off another consumer. What else is new? Shame on my bank. One more strike and they'll be gone as well.

Don't get taken advantage of. I ordered a replacement battery for my cell phone. It was $17. THEN I found (why didn't I check FIRST? I don't know) the battery on amazon for less than $4. I immediately called to cancel. I was on hold for 37 minutes!. No answer. The recording said my wait time would be 7 minutes. The phone tree asked if I wanted to leave a message to receive a call back so I did--twice. Never received a call back. I did this twice with two different phone numbers. I also sent an email to cancel my order. The only response was to receive another email that said my item had shipped. The moral is do your research.

This is a horrible company. I ordered phones and found they did not have a feature I wanted so returned them for an exchange. The phones that were sent were the exact ones I received the first time. I again returned them for an exchange and spoke to a "customer service" rep who indicated I would receive a small credit for the postage since they sent the wrong phones. When they received the phones they credited my account rather than exchanging the phones. I gave up on getting any phones and called the rep to get the postage credit and was told they would not do that because it was a credit rather than an exchange. I would recommend that you avoid buying anything from this company.

I would never order anything from this company. I ordered a phone and they shipped me the wrong item. When I returned the item, they charged me a restocking fee. I called to complain and they removed the restocking fee but refused to reimburse for the return shipping charges which were almost $10. I understand that policy if I made the mistake or didn't like the item but when the company makes the mistake, they should cover expenses to return it. Beware!

101 Phones has a great selection of phones, but you might not get what you expect! I requested a specific ClearSounds phone and was told it was available, but to my surprise I was delivered a different phone which I couldn't use. I bought the one I wanted elsewhere and returned the incorrect phone, only to find out that a replacement was shipped which was not requested. I assume there is high pressure on the sales reps to make a sale once they have you on the line!

Absolutely one of the worst companies we have ever dealt with. They are inept, unprofessional scam artists. We had to return an item twice because it was the wrong product. After waiting over two months for our item (which they kept lying about being shipped), we had enough and requested a total refund. Surprise, surprise... they slammed us with their processing fee for trying to get our money back. Seriously, don't even waste your time with these scumbags--they're out to take your money. Their prices are cheap, but they're cheap to lure customers in so they can ship them the wrong items and jerk them around to collect shipping/processing charges from them. NEVER AGAIN.