101Phones

They are a rip off. I ordered cordless phones that were to be new. When they arrived the box was tattered, torn and part of the phone set was missing, the cords were in knots and there was food on one handset. Yet they said I was wrong. The phones were new, They had just been checked to make sure they worked. When I found the return slip from the last owner with the reason for return they admitted they were used. But I had to really talk to be able to return them. They would not even change the price to the used phone price. So not only was I ripped off, I have to pat to return them and will not be reimbursed. So I get to pay to be ripped off. And I found out that another site I had a similar experience with in September is the same place. They just operate under 2 names but both are rip offs. The other site is factoryoutletstore.com. I would suggest you do not buy from them as you will be ripped off.

I ordered a jabra bt3030 from them last week. I received it and once opening the package i realized the unit felt cheap. I later realized the unit was actually a knockoff! What a nice surprise... i called customer service and told them all of the differences between the genuine product and theirs. I made sure i was polite and even went as far as to tell them i don't blame them for anything because it's not the customer service departments fault. She (the "supervisor") decided to respond by getting VERY annoyed, cutting me off every time i tried to speak, and hanging up on me after i finally asked her why she was being so rude (and i was still not sounding angry at this point). Now i'll probably get stuck paying for the shipping back to NY. I will try and call back tomorrow about the restocking fee (10%). Had enough annoyances for one day at this point.

Do not purchase from this company... no matter how great you think the price is.

I ordered a 3 handset AT&T cordless phone.

The shipment came quickly, but one handset refused to turn on, after being charged for the 15hr recommended time, the second handset refused to register. Only the main handset that plugged into the jack worked.

I sent it back three days later for an exchange. Two days after they received the phone, they issued a partial credit to my PayPal account, instead of the exchange.

I called them immediately only to be disconnected the first time, after being on hold for ten minutes. Before I was hung up on, I was told the credit couldnt be reversed, so the balance of the original payment that was withheld because of their restocking fee rules would have to be chrarged via credit card or PayPal.

After being disconnected, I called again, and waited for ten minutes, I then spoke with a gentleman who said the credit would be reversed and a new phone would be sent.

I was then satisfied. I then came home to a message on my answering machine telling me that because I used a PayPal account I must call back with additional info before the exchange can be processed.

I called back for a third time waiting again for ten minutes, only for another customer callwho was screaming at the top of his lungs call be transferred to me while on hold.

I had to hang up and make a fourth phone call. This time the wait was only 20 min.
I then was told to use a credit card over the phone for the reamaining amount of the phone, since a partial credit was given, or reorder the phone online paying the full amount, then call back with the new and old order number so I can be refunded for the full amount again...

I think I will just leave it only and eat the 21.09 they kept... DO NOT BUY FROM THIS SITE... if you do and have problem. Don't bother asking for a manager, they will not get back to you

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I ordered 3 phones and they sent me the wrong phone. I called the the customer service person just kept telling me that if I ordered again they would just sent me the same D613HS and not the D603 Clarity. She said they were the same phone. I had spoken with Clarity and they told me they were not the same. I kept telling the SUPERVISOR they were not the same phone according to Clarity because the 603 could be plugged into a phone outlet and the 613HS was just a expanded handset without a plugin to the phone outlet only a plug into the electrical outlet. She said I could send it back on my own dime but I would just get the D613HS and not the D603. I then gave her the product number of the D603 on their site and she said I still had to mail in on my own dime even though they made the mistake. She was a Supervisor who wouldn't let me talk to anyone else. DO NOT DO BUSINESS WITH THIS COMPANY! YOU MIGHT GET LUCKY BUT IF YOU DON'T THEY WON'T HELP YOU! NEVER DEALT WITH ANYONE LIKE THEM! I ORDER EVERYTHING ONLINE. IT DID COME VERY QUICKLY BUT IT WAS THE WRONG PHONE.