logo

Zulily
Questions & Answers

4,523 reviews
386 questions & answers

I ordered a pair of boots from Zulily that were advertised as having a leather upper. Later, after looking these boots up elsewhere on the Internet, I learned they are actually manmade. I can't wear manmade shoes, and certainly not manmade boots. The boots have just been shipped. Is there any way I can get Zulily to take them back based on their erroneous advertising?

Asked by Yuan M. on 11/30/2014

16 Answers
Darquise V.4/20/2015
If their advertisement was erroneous, evidently, Zulily should reimburse you immediately. Email their Customer Service & they will reply for sure. I encountered 2 or 3 times similar "incidents" and I was always reimbursed. Just tell it as it is, and you should be fine...
D. V.
Michaele W.10/23/2019
Email or call zulily they will send a shipping label so you can return on their dime
Joan D.8/6/2015
Dream on! This vendor should be closed down and the owner jailed for thief and fraud.
Elaine L.7/21/2015
I called them about a badly dyed blouse and was told they had a 'No Returns' policy.
Janet P.7/13/2015
They will give you a credit, but not reimburse you.
Karen S.7/5/2015
I disagree. A couple of times I've contacted Zulily about an item I received that was either damaged or wasn't as advertised. Both times I was given credit and was either instructed to return (early days) or they suggested I donate it to Goodwill. Although this posting is from 11/14, in general, I would contact them. It's the only way to know for sure rather than to assume the worst. I don't know why there are so many negative reviews. I love Zulily, because I know their policies and what to expect. This is really too bad.
m-b-w- W.6/9/2015
No they will find a way out of returning them
ruth s.5/20/2015
Just send email to help@zulily.com and cancel, I have cancelled things when they have been shipped it still takes a couple of weeks to get to you.
Noel G.5/13/2015
The run around of a Company which uses child labor and sub standard rejects from that company is not one I wish to deal with. A small group of us all got together and ordered one item (since we are all in the design industry we know our sizes and know fabric. Not one of the items arrived were the correct size. All but one was wrong fabric. Company would not take any returns and one items... had a burn hole right in the middle of the front of the skirt! We tried to get items returned and even though they all came in same shipment, we were directed to a different address for each item and it would have cost over $60.00 each to ship items back. (they say there is a 40% restock fee and add the Priority Return Receipt Mailing, with each item having to go separate... SO NOT USING THEM AGAIN. Believe this is a company owned by green card holders who are laundering money... Think about it! SCAM
Judy L.4/18/2015
I have rarely had a problem with Zulily. Once I received a small size outdoor flag when I ordered a large one but correct flag was sent to me and I kept small one. All of the items say No Returns and it couldn't be plainer than that.

Add your answer