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Zulily Questions & Answers
Here's what consumers have asked with answers from Zulily staff and previous consumers.
128 questions answered
38% answered in 1 day
298 questions sorted by: recent | popular | fewest answers
Helpful answer 32
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Keep in mind that Zulily offers several different brands of clothing and other products. Zulily will be good or bad based on how good or bad the brand is that you order. For me, it has been a gamble. Sometimes the descriptions of the clothing have been lacking important information about the product (e.g. that something is see-through or translucent). Is that the fault of Zulily or the brand? Should Zulily be more careful about the brands it offers? Once I did not receive an item and I was not fully reimbursed for the item. And, yes, shipping is pretty slow sometimes, but I do not mind it and Zulily does not purport to offer fast shipping. So, those would be my reasons why Zulily might get some negative reviews.

By Anonymous A.
Helpful answer 20
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I have never ordered shoes from them but I agree that they likely vary according to brand. Contrary to other comments (that I am very suspicious of...) I have never waited a long time and the quality has always been as shown. There are so many rip-off sites out there and I suspect some hire people to post phony negative reviews on the 'good' sites. I do not recommend searching for cheaper products - you'll end up on a bogus, cheap site. I now research every site name and sift through comments - its exhausting but has saved me from spending money on sites that were not good.

By darlene t.
Helpful answer 14
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Nope....no returns accept and good luck on getting a refund. Stay away from this site.

By Suz T.
Helpful answer 13
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It could be a week or it could be 3 months. But my advice would be not to order at all. The sizes are never right (a small may fit someone that wears a large or it may be too small for an infant) and the quality sucks (the fabric on a dress I bought is so thin you can see through 4 layers). STAY AWAY FROM THIS SITE! !!!!

By BJ H.
Helpful answer 12
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Got money to burn? Order from Zulily. There isn't enough room on the Internet to list all the reasons you should NOT order from them!

By BJ H.
Helpful answer 10
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Helpful answer 8
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Yes, it may take that long, but they are up front about that on the item description page. I have never had a problem with them.

By Laura M.
Helpful answer 8
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Zulily is not a manufacturer. They are a middleman that works with multiple vendors getting a piece of the transactions. They do not inventory that is why it takes years to receive items....

By Cathy R.
Helpful answer 5
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If you bought them from Zulily, you might see about making your granddaughters feet smaller. I'm sure that's easier than dealing with Zulily.

By Jon V.
Helpful answer 5
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As others have said, go to your account information and delete your information as to your email contact information. UNSUBSCRIBE at the bottom of the page. ALSO DELETE YOUR PAYMENT INFORMATION.

By Vanessa S.
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Typical questions asked:
  • How long does shipping take?
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