I'm sorry to hear about this. Are you sure you were on our site? whatscheaper.com
When you click the purchase button you should see the screen change and a message come up telling you to please wait while we process your request, then within a minute a confirmation page would come up with a confirmation number and your itinerary. At the same time as it is showing you the confirmation page it will also send you a acknowledgement email, and shortly after that you would get another email with the ticket information.
If that did not happen to you then I question if you were on our site or another travel companies? Keep in mind we ask you to compare our prices with our competitors and we link you to them. It's possible that you decided to purchase with one of them? Our program is designed to work the way I mentioned and programs can't change the way they are designed to work so it doesn't sound like you booked with us. I would ask that you please email us the traveler name and the email address you used and we will look and see if we have a booking for you.
Our email is: admin@ whatscheaper.com (no spaces in the email)
Thank you