They are super friendly and spend a lot of time with you, but are unable to resolve issues.

Thats easy. The are not resolved! At least that has been my experience. In time you just move on.

Here's how they "handled" my experience, in an email:

Hi Christopher,

Thanks so much for responding to our survey. We really appreciate your feedback.

I realize that it has taken us a couple of tries to get your progressive eyeglasses right, and I wanted to reach out to make sure that our most recent attempt was successful, and to ask if I can do anything to help.

I also want to apologize for the fact that our Customer Experience team was not responsive to your requests. This is not the type of experience we like to provide our customers, and I want to do all in my power to improve your experience with Warby Parker. Please let me know if there is something I can do to help!

Thank you again for your feedback, and have a great holiday weekend!

Best,
Ally