VENUS Swimwear FAQ | Sitejabber

Question:

Bathing suit k32718. how does this suit fit? i wear 34 bra, have 39 hips, 37 bust and waist 32 and i'm 5'9. med or lg? Bathing suit k32718. how does this suit fit? i wear 34 bra, have 39 hips, 37 bust and waist 32 and i'm 5'9. med or lg?

Answer:

Good Evening, For Style#K32718 with those measurements I would suggest a size 10.

By VENUS S., Support over a year old

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Question:

Does free shipping apply to canadian orders Does free shipping apply to canadian orders

Answer:

Yes, if you have a Promo Code for free ground shipping you will not be charged as long as you meet the promotion guidelines.

By VENUS S., Support over a year old

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Question:

What is the return policy What is the return policy

Answer:

Good Evening, WE have a 90 Day return policy in new and unwashed condition. The customer is responsible for the shipping costs of returning the item, but we will ship an exchange for of any shipping cost.

By VENUS S., Support over a year old

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Question:

I ordered two pair of pants in november and was told they would come february 9th, but they still have not come. will i ever receive them? I ordered two pair of pants in november and was told they would come february 9th, but they still have not come. will i ever receive them?

Answer:

We apologize you have not received your back order item at this time. Please provide us with a customer and/or order number at Socialsupport@venus.com and we will be happy to look into this for you.

By VENUS S., Support over a year old

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Question:

This is probably astupid question but is there a retail store that i can walk into and shop or is venus just online?

Answer:

This is mostly online, there is a physical store in Florida somewhere.

By Jessica K. over a year old

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Question:

I am wondering if swimsuits run true to size I am wondering if swimsuits run true to size

Answer:

YES THEY DO... CHECK THE SIZE CHART FOR YOUR BEST OPTIONS. GOOD LUCK!

By JUDY S. over a year old

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Question:

With all of the negative comments, are you going to change and improve or what? i was thinking about becoming a customer, but after these reviews, i don't think so. With all of the negative comments, are you going to change and improve or what? i was thinking about becoming a customer, but after these reviews, i don't think so.

Answer:

Half of my wardrobe is from Venus. I have never ordered anything that I did not like. I get compliments on everything I wear. Shoes do run a little small in my opinion. I have made a return once on a sweater that just simply did not look good on me. I did not have any problems. Hope this helps.

By jennifer M. over a year old

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Question:

Are the hockey jerseys authentic? Are the hockey jerseys authentic?

Answer:

Wouldnt know. Its a bathing suit company with dresses and womens wear. Look up before asking stupid questions

By Leanne F. over a year old

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Question:

I got to ask what does cheap clothing mean? i see a lot of people saying that their clothes are like rags or seethrough. is all of their clothing see through or just some? as for rags, nobody indicated what their normal price range is for buying stuff. for example, i've never bought a top that was more than twenty dollars because i buy the on sale stuff that was originally 20-40 dollars. the type of shirts i buy are like aero or hollister and people might consider that rags. it's a thin material, but it doesn't always fall apart sometimes it will and then a lot of other tops i have from those places i've had for years. everyone-negative and positive reviews need to start describing what they consider rags. people might consider aero and hollister rags but in my opinion, that's normal clothes i've always worn. i don't get fancy clothes that cost more than a mp3 player just for one shirt. i get nice clothes that last-yes, but i want nicer looking trendy tops that i can wear out and after days of searching i just accept that i'll have to spend extra. but i see people keep saying that venus is inexpensive and you get what you pay for paying for cheap clothes, but to me 30 dollars for a top is expensive especially as it costs twice the amount i've ever spent on a top. so my question is are the tops good and they will last for a while and most of you are just used to better quality because you pay more or what? like i said i get stuff on sale and that. i don't pay full prices for a top ever cause i can't afford to spend $24 for a top at aero/hollister, but that is the original price for their shirts normally, so it's good/decent quality in my opinion but in your opinion that could be 'rags', aero and hollister clothes are cheap [$10 sometimes a little less sometimes a little more] by the time i buy it. the venus clothes are usually 25+ and the lowest i've ever seen a top on sale for is $16, so to me this place is expensive, so would you say it would be good/great quality to someone like me because the clothes i wear you might think are rags. or is the venus clothes really rags/horrible material[whether it be itchy/scratchy or it just falls apart easily] that not even someone cheap like me would want it? i love these styles clothes and i can not find them anywhere else at all in my size. this is it. and i see negative reviews here, but positive reviews on peoples reviews of it on youtube. so i have no idea what to do. i really don't have the money to just try it out and see. i don't have the time arguing with customer service when my clothes don't arrive either, but mostly i don't have the 30 dollars for each top to spend only to get nothing out of it. I got to ask what does cheap clothing mean? i see a lot of people saying that their clothes are like rags or seethrough. is all of their clothing see through or just some? as for rags, nobody indicated what their normal price range is for buying stuff. for example, i've never bought a top that was more than twenty dollars because i buy the on sale stuff that was originally 20-40 dollars. the type of shirts i buy are like aero or hollister and people might consider that rags. it's a thin material, but it doesn't always fall apart sometimes it will and then a lot of other tops i have from those places i've had for years. everyone-negative and positive reviews need to start describing what they consider rags. people might consider aero and hollister rags but in my opinion, that's normal clothes i've always worn. i don't get fancy clothes that cost more than a mp3 player just for one shirt. i get nice clothes that last-yes, but i want nicer looking trendy tops that i can wear out and after days of searching i just accept that i'll have to spend extra. but i see people keep saying that venus is inexpensive and you get what you pay for paying for cheap clothes, but to me 30 dollars for a top is expensive especially as it costs twice the amount i've ever spent on a top. so my question is are the tops good and they will last for a while and most of you are just used to better quality because you pay more or what? like i said i get stuff on sale and that. i don't pay full prices for a top ever cause i can't afford to spend $24 for a top at aero/hollister, but that is the original price for their shirts normally, so it's good/decent quality in my opinion but in your opinion that could be 'rags', aero and hollister clothes are cheap [$10 sometimes a little less sometimes a little more] by the time i buy it. the venus clothes are usually 25+ and the lowest i've ever seen a top on sale for is $16, so to me this place is expensive, so would you say it would be good/great quality to someone like me because the clothes i wear you might think are rags. or is the venus clothes really rags/horrible material[whether it be itchy/scratchy or it just falls apart easily] that not even someone cheap like me would want it? i love these styles clothes and i can not find them anywhere else at all in my size. this is it. and i see negative reviews here, but positive reviews on peoples reviews of it on youtube. so i have no idea what to do. i really don't have the money to just try it out and see. i don't have the time arguing with customer service when my clothes don't arrive either, but mostly i don't have the 30 dollars for each top to spend only to get nothing out of it.

Answer:

I like all the stuff I buy. Some of the fabric is very light which means it's prone to popped stitches. Some of my tops the fabric is really thick so it all depends on what the top is made of. I find some of their lighter fabrics can be sheer. I have a couple black tops that are very light weights but if a light is shining on my chest from above my head you can see through it (boob gap and whatnot) and with those same fabrics any white or pale/pastel colours (blue, yellow, pink) can be fairly sheer as well. Wear a nude coloured bra with those tops. Or use them as beach covers on vacation. The dresses and shirts that advertise "hold you in" are fairly thick materials. I have the hold you in dress with the tassel bottom and it's thick material. No busted stitches no see through spots. Hope that helps

By Jen c. over a year old

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Question:

Can swim suits be returned? Can swim suits be returned?

Answer:

Hi Diane! Swimsuits can be returned within 90 days as long as the styles are not marked as 'final sale' and as long as they have not been worn or washed.

By VENUS S., Support over a year old

VENUS Swimwear Questions & Answers

Bathing suit k32718. how does this suit fit? i wear 34 bra, have 39 hips, 37 bust and waist 32 and i'm 5'9. med or lg? Bathing suit k32718. how does this suit fit? i wear 34 bra, have 39 hips, 37 bust and waist 32 and i'm 5'9. med or lg?

Does free shipping apply to canadian orders Does free shipping apply to canadian orders

What is the return policy What is the return policy

I ordered two pair of pants in november and was told they would come february 9th, but they still have not come. will i ever receive them? I ordered two pair of pants in november and was told they would come february 9th, but they still have not come. will i ever receive them?

This is probably astupid question but is there a retail store that i can walk into and shop or is venus just online?

I am wondering if swimsuits run true to size I am wondering if swimsuits run true to size

Are the hockey jerseys authentic? Are the hockey jerseys authentic?

Can swim suits be returned? Can swim suits be returned?

Can’t see your question? Ask to get answers from the VENUS Swimwear staff and other customers.

VENUS Swimwear Questions & Answers

Bathing suit k32718. how does this suit fit? i wear 34 bra, have 39 hips, 37 bust and waist 32 and i'm 5'9. med or lg? Bathing suit k32718. how does this suit fit? i wear 34 bra, have 39 hips, 37 bust and waist 32 and i'm 5'9. med or lg?

Does free shipping apply to canadian orders Does free shipping apply to canadian orders

What is the return policy What is the return policy

I ordered two pair of pants in november and was told they would come february 9th, but they still have not come. will i ever receive them? I ordered two pair of pants in november and was told they would come february 9th, but they still have not come. will i ever receive them?

This is probably astupid question but is there a retail store that i can walk into and shop or is venus just online? This is probably astupid question but is there a retail store that i can walk into and shop or is venus just online?

I am wondering if swimsuits run true to size I am wondering if swimsuits run true to size

Are the hockey jerseys authentic? Are the hockey jerseys authentic?

Can swim suits be returned? Can swim suits be returned?

Can’t see your question? Ask to get answers from the VENUS Swimwear staff and other customers.

This is probably astupid question but is there a retail store that i can walk into and shop or is venus just online?